Auto-Close ticket 'Awaiting User Reply' in ServiceDesk Plus 14300+

Auto-Close ticket 'Awaiting User Reply' in ServiceDesk Plus 14300+

I've attempted the method described here, but python keeps throwing errors even after installing needed modules (requests, xlrd) with pip. I used the files in Auto_Close_updated. Running on Windows Server 2022. Is there a more recent method I'm missing somewhere?

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