Tomcat vulnerability CVE-2025-24813
Hi, Summary: Apache Tomcat is vulnerable to a Path Equivalence issue, allowing for remote code execution, information disclosure, and injection of malicious content into uploaded files. The vulnerability affects versions 11.0.0-M1 through 11.0.2, 10.1.0-M1
Download old version of ServiceDesk Plus
Hello everyone, I need to migrate ServiceDesk Plus from 32 bits to 64 bits. So Im trying to download the installer version 64bits 13.0 build 13007. Where can I get it?
Move all past and present ticket to new account
All our Technicians have two accounts. Their regular corporate account they do all their normal corporate functions on and a privileged account they use for administrative rights when working on equipment. Right now all the technician accounts in our
Assign trial license, until the renewal is completed.
El cliente está en la fase de renovación de la licencia, pero necesitamos asignar una versión de prueba para que el cliente no pierda el acceso.
XML Schema Error 14910
Hello, after updating to 14910 I am receiving the attached XML Schema error and I am unable to start the helpdesk. Please help.
How to Auto. populate selected User Email Address on Request Additional Field?
Dear All, We are populating the Employee Display name along with its internal ID on the Request Additional Fields. Once the Employee is selected, how we can also set its Email address on another Request Additonal Field? We are using below script to populate
Changes on Approval API
Hi, Team, Since I upgraded my SDP to recent versions (14.940 and 14.950), I have a warning message in all request custom functions: If you copy the request function code into a global function, there is no warning displayed. What is going on? Thanks.
ASSET PROBLEM
Dear team we are using ServiceDesk plus. we are trying to import non-it assets via csv. before to do this, we deleted all assets. but when we try to import it says . we are sure about that we deleted all assets. to be sure we need script which will purge
Problem with BOT in Microsoft Teams integration
Hi, i made integration (from this URL https://help.servicedeskplus.com/integration-with-microsoft-teams) our Servicedesk Plus ( 14.5 build 14503) with MS Teams and i have problem with BOT - does not work. For example Request List View Personal App is
We need add additional module for the Admin Dept for the ticketing
We need to add an additional module for the Admin Dept under Manage Engine Service Desk. Please Help
Edit Email Template "Initial Approval Required to Proceed with Change ID..."
I would like to edit the change email template that has the subject of "Initial Approval Required to Proceed with Change ID..." but I cannot find it. Can you please tell me the location of this change email template? Regards, Joel
New Open ticket and select status Resolved
When opening a ticket for a user, is it possible to select the ticket status as resolved? As a scenario, if an employee calls and there is no ticket, the technician can open a ticket on his behalf, but after the ticket is opened, it must be entered as
Zia widget not working on company website - howto
Hello: We placed the code snippet for Zia widget in order to be visible from our company intranet using the instructions provided (To use this feature, enable Zia Widget and paste the following code just before the closing tag of the website's HTML source
Assets reports
Hello everyone, I'd like to know about asset management and tracking on Servicedesk Plus: Actually, when we assign assets to a user, we have to do it manually, as shown in the photo below: And on our side, our manager wants to know which technician assigned
How do I hide Statues in the Problem module (also Tasks)?
We've started to use Request Life Cycle and this has the side-effect that we now have a lot more Request Statues than we used to. This also spills over on Tasks and Problem requests. Suddenly the list of possible statues are very long both for Problems
Trigger for reply to request
Hi, How to define a custom trigger just when technician reply to request? I want to run a script and call another API with technician's reply data. As matter of fact, I want to give technician's reply and send to another Message Instance like Whats App,
Request - Incidents
596 / 5 000 Résultats de traduction Résultat de traduction Hello everyone, This is not a request for problem resolution, but rather a request for advice. In Service Desk Plus, we have difficulty determining whether a request is a service request or an
Requester changed to 'system' - unknown email address.
Hi Not sure why this happening - or how to stop it. We can't control who sends us an email so we want the system to reply back to the requestor , not switch it to 'system'. What is a 'known' email address?
Red envelope in notification center
Hi, We recently updated from v. 14620 to 14860. One notable change was in the notifications center. Previously, when a requester had replied to a request, the corresponding notification would show with a red envelope. Now it's just a generic "request"
Pick list field options drop off when request is updated
Hi there, We have noticed that our pick list additional fields options drop off when a request is updated (ie, group is changed or technician is changed) is this system behaviour? or do I need to configure something in the background?
Freeze Field in Tasks
Hello, Using the task template in ServiceDesk Plus, we created tasks with costs. We would like the following fields to be non-editable when the user selects the task: The fields: - Additional Cost ($) - Estimated Work And in the Actual Start and Actual
version 10000.
I want to transfer all the data from one server to another, it can't find version 10000.
Hiding certain requests from technicians
Is there any way we can hide certain request logged depending on what category/Sub Category/Item they are logged under for a particular group of technicians.
Retaining Change request description alongside request description when a Change is created from a Service request
Dears, Greetings! We are on the latest build of SDP 14.2 Build 14200. We have customized Change template description field, such that it captures lot of details from the requester. At times, we do raise Change from existing requests. Doing so, description
Task Template Trigger
I created a Task Template but forgot to set it in the trigger mode. When I try to edit it, the Assign and Mark buttons are not available. Where can I make this change?
Mandate task fields
Hi Is there a way to mandate fields (owner, group) during task creation? I know I can mandate fields for closing a task.
On-Behalf-Of approver
Hi, Team, If one has "Auto-approve requests when the requester is the approver" as "Yes" and a requester uses the on-behalf-of field with someone who approves the request, the request will be automatically approved. This situation can be seen as a lack
how to set automatically : Task_ACTUALENDTIME = Task_ACTUALSTARTTIME + estimatedeffort
Hello, We want to automatically set the actual end time of the field on the task based on the calculation below: Actual End Date = Actual Start Date + Estimated Work (Task_ACTUALENDTIME = Task_ACTUALSTARTTIME + estimatedeffort) I think this can be done
GET API response (result) doesn't show all requests
Dear All, We are using the GET API to view all the requests but the response doesn’t show all the requests. Regards, Wajahath Farooq
How to Fetch all request through GET API specific to the Requester?
Dear All, How can we fetch all requests (specific requester) through GET API based on the "Requester.Email" or "Requester.LoginID"? Please let us know the search criteria (input_data). Regards, Wajahath Farooq
Auto Assign a ticket based on a incoming email and using a specific keyword in the Subject Line
Hi team- I'm trying to auto assign a ticket to a technician that comes in via email has a specific keyword in the subject line. This ticket will go to only one specific technician, and not the entire team. Has and what has anyone had luck with this? If
Can the survey be added on the Close screen?
I would like to have the users give their survey response on close so we can have a better response rate on surveys.
Translation File
Hi, I wanted to translate arabic to farsi. i know there is a option from gui but it takes so much time. where is the arabic translated file so i can translate it more quickly?
login form translation
hi 1- how can i translate login form? 2- how can i disable admin and guest login banner from login form?
What table is Site Manager located in?
Hello - I have MSSQL and I'm looking for the tables that contains the Site Manager value?
Add approver automatically after editing the request
We have a product delivery process that requires three managers to approve in the first step. After approval, the request goes to the technician and he prepares the product, but at this stage, the security manager also needs to approve the release of
Connecting my Widget to Azure Function app
Hello, I am trying to connect my SDP to few azure function apps that i have created in order to automate some off boarding processes liek disable account in AAD - remove licneses - convert mailbox to shared mailbox etc... SO i created a widget where users
"Both first response and SLA violated"
Hi All, Is there a way of marking the ticket as responded to without having to add a note? I looked for an option under the "Actions" menu but couldn't see one there. Thanks!
How to set Criteria for last update or comment greater than 10 days
how I can create a rule in the Service desk plus to send an email when status is equal "CustomerAction" AND last update or comment greater than 10 days? I saw the option to set the status, however I could no set the sencond condition for inactive over
How to: Azure Open AI Instead of ChatGPT integration (on-premise)
Hi, Some time ago i reached out to Servicedesk Plus support to ask if it was possible to use Azure Open AI instead of ChatGPT for the ChatGPT integration. They would look into it, but i feared it might take a while for them to develop. So i started making
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