Change tasks - how to close open tasks when a change has already been completed
we are on the following version of service desk plus: 14.5 Build 1450
When we raise a change and have tasks created in each stage, what i have discovered is that if we have 5 tasks and we close 4 of them and then the change is closed, we cannot go back and close the open task off. It does not allow us to do this. In previous version of SD plus we were able to do this. Is there a way of closing open tasks off when a change has already been closed as completed. I don't want to reopen the change and go back to the stage just to close a task off. his is the only way i can do it.
New to ADSelfService Plus?