[SOLVED] Change CAB Approvals Notifications on Service Desk Plus Apps
Required Feature: Change CAB Approvals Notifications on Service Desk Plus Apps. Thanks
CAB Weighting
It would be good to have a weighting system on CAB where you get approval if 70%+ approve the change.
How to sort/order service catalog check box questions
Hi there, i am creating some Service Catalog forms and ran into an issue. I have created a check box question and want to be able to sort/order the potential responses As you can see in my attached example, I wanted "None of the above" to be the final response, but it has been added to the top, as I added it last. Are responses sorted by the time they were created? it seems an oversight to not be able to reorder theses responses after the question is created. Thanks in advance. Brett
Need a way to clean up Requesters
Hi folks, we're a long-time SDP customer and our environment has gone through some architectural changes. We now use a hybrid of AD import (for internal users) and locally-created accounts for subsidiaries, as well as local accounts for external users. We have accumulated many more user accounts than we have users. These consist of service accounts, terminated user accounts, and erroneously created accounts. We are in the process of cleaning these up. Our intention is to delete the accounts, however,
Customize Properties in SD 10 Request Pane .. also please re-add the Close button
Just upgraded into the 10000 series yesterday and we are very much liking the new layout. However there is one thing we wish we could change and that is the properties shown on the right had side above the requester details. It currently shows Status Priority Response Due By Technician Site Assets Share Request We'd like to be able to add or remove some of the fields there. For example in our case site is not particularly useful information however being able to set a category and subcategory
Notificantion Rules - Languages
Hi ! I have a Service Desk Plus Enterprise implemented in 4 countries with different languages. Do you know if I can configure the Notifications Rules to send the messages in different languages?. Thanks a lot. Kr, Nicolás.
Service Desk Plus integeration with sharepoint 2016 on prem
i would like to integrate ManageEngine Service Desk plus with Sharepoint 2016 - on prem My needs is when i open a request in service desk plus its create a new link in sharepoint in Document or Picture Library kindly check the attach image for a description My Version in ServiceDesk : 9.0 Build 9007 Enterprise Sharepoint 2016 on prem Enterprise
Custom Trigger - Email attachments
Does anyone have a script that will send a document as an email attachment? Use case: Requester calls asking for access to a specific application, we require that they complete a form that's counter-signed by their line manager. Based on specific conditions on the template an email is automatically triggered with the attached file. Thanks
Reports on Assets
Dear all, how can I create reports on Assets, e.g. how many request per Asset etc.? Thanks, regards P.
Auto-Fill Fields in Template According to Email
I am looking for a solution that can auto-fill in fields in a request template according to the email contents. I was looking at the Email Commands feature on SDP, but it doesn't seem to be very intuitive since I am looking to do this for clients sending in emails through the DesktopCentral agent tray icon. Those by default get converted into a ticket, but it uses a default template where the fields are empty. I am trying to figure out a solution that would convert a pre-defined template that I set
Desktop Ticker for Alerts
Team, I'd like a feature request for a desktop ticket bar inside of SDP. This would display or scroll alert messages in a bar across the top or bottom of the application. We have over 100 technicians, and I can assure you that none of them go to the home screen where the alerts are displayed. They are in the request list for the day working tickets. It would be really helpful to have a way to ensure technicians see the alerts. For example: "Application x is presently down. Please associate all
Display Priority Description when user creates a request in the Self-Service Portal
As far as I see it, when a user creates a new request he sees the Priority-Name in the drop down field, e.g. "High", "Medium", "Low", "Normal", etc. The problem here is, that the description is not displayed and the user can not really judge which priority he should select. I have now changed the Priority-Name to "High - business-critical issue, all users are affected", "Low - minor issue affecting only a single user with no impact on the ability to work". (Just examples.) Now, in every request-list-view
Set Note or Reply as Resolution
Hi, I've done a quick search and haven't seen this elsewhere. I think it would be useful to add a facility to mark a Note or Reply to a Request as the Resolution to the request. This would reduce the amount of double entries for bespoke resolutions that are not yet available as a Solution. Thanks, Rory
Tasks bulk management
Hi we use taska a lot. It is very frustasting that we cannot select a bunch of those to edit them massively. In particular it would be super essential to our workflow to be able to select multiple task and assign them to a group/technician. If we could also modify massively the other properly (like priority etc) would be perfect. Thank you
Icon indicator for Request with associated with a problem, and bulk assocation for problem
I'd like to request tha a visual icon be added to indicate that a request is associated with a problem. I would also like to be able to associate multiple requests (via the request view Actions button) to a Problem Record at one time.
On SDP 10, let us customize the right-hand pane on requests
We just upgraded to version 10, and I love the new layout for requests. However, under the user's details, there are some fields I'd like to see. By default, it looks like the image in the attachment. We don't really have a need to see the custom fields "Security Fob Number" or "Security Disarming Code". However, one field that we really need to see is the user they report to. So, is there a way to add that field to this pane? Or is there a way for us to customize this pane and select which fields
Notification: Change Request modification
Feature request to include an 'Edited By' variable for this notification template. It's useful for users to quickly review what was updated and by whom:
Trash for other modules
Please consider to add Trash for Problems , Changes , Projects and Solutions . Also, it would be great if I have ability to set custom number of days when I want to delete items from the Trash.
How to PRINT a CMDB Relationship Map?
hallo it's possible to print or export (pdf?) a CMDB Relationship Map? thanks
Disable System Notification: Approvals
We'd like the ability to disable some of these notifications - specifically the approval notices. In our case, we use request approvals for contract negotiations and they are often reviewed by 5+ people. These individuals review and recommend the contract proceed. All these actions trigger notifications to the requester, creating confusions and unneeded messaging. Alternatively, the ability to manual trigger the notification, after the request has been approved, would be nice.
Survey Feature - Include option to include one click star rating in every resolution e-mail
Quarterly and half yearly surveys are great but users cannot always remember the service they received so would be really good to have an option to include a click one click rating score at the bottom of resolution e-mail. How did we do today: 1(Very Bad) 2(Bad) 3(Average) 4(Very good) 5(Extraordinary) This way the organisation can track the service level on regular basis rather than only relying on surveys. All rating for 3 and below can then be looked into so the organisation understands what
Reports: Forward Views (next week)
We'd like the ability to produce reports with forward time windows: next week, month, quarter, etc.. Right now the options only allow for current or backwards views and does not allow for forward views. Our use case is assigning and reviewing upcoming work within a project or request for our technicians. We would like the ability to automate a report to show the scheduled work for an upcoming period.
Tool tip messages
It would be useful to be able to attach helpful hints to the fields on an Incident or Service Request form. The hints would be a tool tip message that displays when the user hovers over the field and could contain tips as to the data expected to be entered into the field. The tips would be created by SDP Admins. Users should have the ability to turn off displaying the tips.
How to manage one Change (means only One Change ID) with UAT and Production?
Hi all, We are using ServiceDesk Plus 9.4 build 9402, regarding Change Management module, i have a question : How to manage one Change (means only One Change ID) with UAT and Production? Our procedure is : we initially received requester' request the change, and come with change details. After risk assessment then send to Approver for approval. Once received work commences on development, moves into staged environment for UAT if UAT passes then the change is authorised by same committee or other
Alert group technicians when unassigned ticket is updated - SDF-62584
Hello, Can we get an update on SDF-62584 please? I have found in your forums requests for this feature dating back 10 years, yet no other information can be found. In reply to these requests, for the past 10 years, the only response that are posted is that it is being considered for a future release. Seeing as it is now 10 years later, can we get an update as to when this will be done? Is it even on someone's radar? From the community, I'd like to know how you deal with this issue. Thanks, Éric g.
User Survey
Can we add the option in a new build to print out individual survey results? Our dept director likes to print out the exceptional results with comments to hang on a bulletin board.
Business Rule: Change Requester?
Is it possible to change the requester via business rules or custom triggers? Here's our scenario for needing this: We currently use Zoho Forms for hardware/peripheral requests. Once the form is filled out, an email is sent to our SD+ inbox & CC'ed to the user who filled out the form. The ticket is created normally but the requester is always "notifications@zohoforms.com". It would be nice to have this automatically update to whomever is in the CC field of the email, instead of having the techs do
Access Level is not restricted for Technicians
Dear Sir, I have problem with Technician Access Levels. When the request is created by the Technician that have access to all requests, before approvals are done, technician can edit, escalate request, but he/she should not be able to do. Please advise me to resolve this problem. Regards GG
Service desk request with multiple agreements
Good morning/afternoon Can someone help with the way of creation a request to service desk with multiple agreements according scheme shown in attachment: P.S. Sorry guys for that *stupid scheme* but our boss want that shit, so thats why i need to do my business for having food and drink(please help)
Hardware video card
I would like the hardware report to state what video card is installed on a windows computer
Feature Request: Ability to create a new Request from Project
We'd like to see the ability to create a new request from the Project association tab -- similar to Change:
Rules 'Library'
I am developing a load of new Templates. For most of our Service Requests I was able to build a Default and copy it over, complete with Rules. Not so for Incidents and also for the odd Service Request that I have created from scratch. I was thinking that it might be good if I had been able to build my rules and save them to a 'Library', so I could reuse the common ones in both Service Requests and in Incidents. It would certainly make building a new Template a lot quicker; this is the bit that is
$ApprovalLink
Whilst using The submit for Approval option to get authorisation for Service Catalog Requests I have noticed it puts in the $ApprovalLink but when the person reecives the email generated from this action it shows something like below Your approval is required for a request to proceed with its execution. The details of the Request can be found by clicking on this link http://MWUKCDMSD01:8080/approval/Approve.jsp?ITEMID=21879&woID=21879&MODULE=Request&KEY=-13193443171380273179053-131934431713802731790531704536390497198-232686606
Add ref # to recently viewed
Feature request to add the related reference number (ticket #, task ID, Change ID, etc), in addition to the title, to the view of recent items. Technicians speak in terms of numbers and tend to reference a request by # and not title -- especially when handling multiple tickets.
Export all ticket values from a specific additional field to a csv file
Hello, We have created an additional field called Location for incidents. This is an open field and the requester has freehand to input the desired value on the field. We want to know if there is a way that we can extract all this values from that specific Additional Field called Location to a .csv or .xls file to then add them to a pick list additional field. Regards, Jose
Search by Task ID
Can we add the ability to search by TaskID in the Global Search. It is very inconvenient to have to search through the main task list or through a Project to find a task. We're not sure why this hasn't been implemented yet unless there's some technical reason.
Enable Requester to see the Change Requests tab..
Can you please advise how i can give the Requester an access to see Change Requests tab ? Is there a way to enable this ?
Software: Do not count Freeware or shareware as "Under Licensed"
Any software marked as FREEWARE or SHAREWARE always shows as under licensed when no license is required. It is unworkable to treat Freeware and Shareware as Managed software and allocate thousands of "junk" licenses. Therefore, any shop with a windows hotfix, Adobe Reader/Flash or any other freeware has no feasible way to manage software licenses. IMHO this is a severe defect. I cannot believe that is has not been addresses.
More default widgets to choose from for the self service portal
(build 9307) Hello It would be great if you provide more default widgets for the portal. I think it's difficult to make a widget editable, but it should be easy to provide a selection of default widgets. You could provide different kind of "My Requests summary", for example one which includes the number of "On Hold" Requests, or "shared to me" Requests. Best Regard, Markus
printing of tasks in print preview
Hello, When will be it possible to print tasks and task comments from the print preview option for service requests and incidents Thank you
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