Business Rule: Change Requester?
Is it possible to change the requester via business rules or custom triggers? Here's our scenario for needing this:
We currently use Zoho Forms for hardware/peripheral requests. Once the form is filled out, an email is sent to our SD+ inbox & CC'ed to the user who filled out the form. The ticket is created normally but the requester is always " notifications@zohoforms.com". It would be nice to have this automatically update to whomever is in the CC field of the email, instead of having the techs do it manually.
Any help/insight is appreciated!
Cheers,
Sean
We currently use Zoho Forms for hardware/peripheral requests. Once the form is filled out, an email is sent to our SD+ inbox & CC'ed to the user who filled out the form. The ticket is created normally but the requester is always " notifications@zohoforms.com". It would be nice to have this automatically update to whomever is in the CC field of the email, instead of having the techs do it manually.
Any help/insight is appreciated!
Cheers,
Sean