Survey Feature - Include option to include one click star rating in every resolution e-mail
Quarterly and half yearly surveys are great but users cannot always remember the service they received so would be really good to have an option to include a click one click rating score at the bottom of resolution e-mail.
How did we do today:
1(Very Bad) 2(Bad) 3(Average) 4(Very good) 5(Extraordinary)
This way the organisation can track the service level on regular basis rather than only relying on surveys. All rating for 3 and below can then be looked into so the organisation understands what needs to be improved
Topic Participants
Sam
Vignesh Ravindranath
Sam Sawatzky
Umasankar
Michele Peters