Hi all, 

We are using ServiceDesk Plus 9.4 build 9402, regarding Change Management module, i have a question :

How to manage one Change (means only One Change ID) with UAT and Production?

Our procedure is : 

we initially received requester' request the change, and come with change details. 

After risk assessment then send to Approver for approval.

Once received work commences on development, moves into staged environment for UAT 

if UAT passes then the change is authorised by same committee or other to be published to production state.

If UAT fails then need to record why and re-develop then UAT.

What is Manageengine's guidance or recommendation of this? 

Thank you very much!