ManageEngine Pitstop | Community and Support forums

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                      • Announcements

                      • Customize Landing Page in ServiceDesk Plus

                        Hello all, We are happy to announce the upcoming release of another new feature. While ServiceDesk Plus currently allows administrators to organize tabs based on their preferences, we received frequent requests for a customizable landing page instead
                      • Global Rich Text Area Settings

                        Hello all, We are happy to announce that our team is planning to introduce the Global Rich Text Area Settings feature in an upcoming service pack. This feature ensures a consistent Rich Text Area format across the entire application. As illustrated in
                      • [Mastering Analytics Plus 6.0 webinar series] Explore IT’s first decision intelligence platform

                        Hi there, We are thrilled to kick off the first session of our upcoming five-part webinar series, where we walk through Analytics Plus 6.0—IT’s first-ever decision intelligence platform. While traditional analytics stop at telling you what happened, decision
                      • Alert: Users of 14900 build

                        Alert on an issue that is present in 14900. Upgrade to this build to be stopped. Dear Users, Prior to build 14900, Additional Fields were stored in tables Workorder_Fields and Workorder_Multi_Fields,ServiceReq_id with values of picklist and multi select
                      • User Audit Logs

                        User log audits play a vital role in IT Service Management (ITSM) for several reasons such as security, compliance and effective troubleshooting. They offer a detailed record of user actions, supporting accountability, identifying potential security risks
                      • Most Discussed Topics

                      • Service Desk Crashed

                        Service desk crashed right after installing the updates from Microsoft for April. When I restart the service, it stops within ten seconds. I have rebooted the server and nothing changed. The following was requested in an email from support: The database
                      • Script to Create Text File

                        I would like to be able to create a text (specifically Ansible Playbook or YAML file) file from a request. For example, a request is made filling out the Ansible requirements. From that request and using the SDP variables, a YAML file is created and saved
                      • How to Perform Change Requests Status Action on iOS Mobile App

                        Is there a way to perform Status Actions for Changes with the iOS Mobile App? I can change the Stage-Status directly but we need to perform the Status Action, so the proper workflow checks are performed. We have several validations throughout our Change
                      • Task Notifications - exclude one technician

                        Hi I had a request that one technician be excluded from: Email the group associates when a Task is assigned to a group. So that everyone else in the support receives the task assignment notification - except for one technician. Is there a way to exclude
                      • Error Update from 13000 to 14205

                        Apr 20, 2025 6:48:56 PM [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor] [INFO] : Problem during installation of patch {0}org.json.JSONException: Unterminated string at 1000 [character 1001 line 1] at org.json.JSONTokener.syntaxError(JSONTokener.java:507)