Good morning all, I have several "apps" that take some of the thought away from staff members when trying to get us Ticket Information. I would like to add a "Support File" to a generated ticket.
I have an app that creates a system snapshot in .zip format of things like logs, active programs, memory usage, etc. I would like the application to create a ticket and attach that file to the ticket. Creating a ticket is no issue at all via API, have done it dozens of times. I would like to know however how, if there is a way, to attach a file, and if so if I could get a simple example.