Endpoint Central: free edition installation
Hi, Team, A customer of mine wants the Endpoint Central agents just for inventory purposes on SDP. Can we install the Endpoint Central on a dedicated server or does it need to be installed on the SDP server? Thanks
Software License Tracking
Like many organizations it's easy to get bogged down with tracking assets and licenses. I'd like to see what some of you all are using to track software license usage. We have multiple software types (O365, Adobe, AutoCAD) as examples that each has their
Scheduled Reports page not loading
Hello, Scheduled Reports page not loading. We have seen it in previous versions, and today we updated to 14.9.40, and the issue is the same.
Configuration is set as NOT to receive email from new email addresses
Hello. we have noticed that some external emails (not all) are not generating tickets. We have checked system logs and there are numerous events like below. However, our mail server settings do not have this setting ticked. Is there another section in
Add approver automatically after editing the request
We have a product delivery process that requires three managers to approve in the first step. After approval, the request goes to the technician and he prepares the product, but at this stage, the security manager also needs to approve the release of
Assets - Additional fields - I would like to create additional fields that are specific to product types
Problem example I have mobile phone assets, they have a product type of "Mobile phone". They have an attribute of SSN number, so I have created an additional field called "SSN number". This additional fields is applied to all assets, so I now when I open
Connecting my Widget to Azure Function app
Hello, I am trying to connect my SDP to few azure function apps that i have created in order to automate some off boarding processes liek disable account in AAD - remove licneses - convert mailbox to shared mailbox etc... SO i created a widget where users
"Both first response and SLA violated"
Hi All, Is there a way of marking the ticket as responded to without having to add a note? I looked for an option under the "Actions" menu but couldn't see one there. Thanks!
How to set Criteria for last update or comment greater than 10 days
how I can create a rule in the Service desk plus to send an email when status is equal "CustomerAction" AND last update or comment greater than 10 days? I saw the option to set the status, however I could no set the sencond condition for inactive over
How to: Azure Open AI Instead of ChatGPT integration (on-premise)
Hi, Some time ago i reached out to Servicedesk Plus support to ask if it was possible to use Azure Open AI instead of ChatGPT for the ChatGPT integration. They would look into it, but i feared it might take a while for them to develop. So i started making
Anyone using ServiceDesk Plus for Finance and running basic expense reports through application?
Our Finance department currently uses the application for processing requests, but we're moving them to their own instance and I'm wondering if anyone has utilized the application for something like processing basic expense report data?
Custom Function in new API after 14900
Hello, I've got this message when entering a cf that we used to change status on reply. This custom function is using an outdated sdp.admin.leftpanel.helpdesk.notificationrules.hom API version. We recommend updating it to the latest API version. I can
Report column not available in summary
I must report mileage in my client worklog report but although the Mileage field (added as additional field) is not available in summary. Report was added in Custom / worklog module.
SDP Asset page completely blank
When I try to go to the Asset page while signed in as my account (SDAdmin permissions) I get a completely blank page. I have let it sit for over half an hour before and it doesn't ever load. I can view them on the Android and iOS apps, but across devices
Wie lassen sich ManageEngine-Anwendungen in SAP-Lösungen für ein zentralisiertes IT-Management integrieren?
Hallo zusammen, Ich untersuche derzeit die Integration von ManageEngine-Anwendungen mit SAP-Losungen, um das zentralisierte IT-Management in meiner Organisation zu verbessern. Unsere Abhängigkeit von SAP für ERP und andere kritische Geschäftsprozesse
Change Request ID sequence
I ran query: update workorder set WORKORDERID = 1650 where WORKORDERID = (select max(WORKORDERID) from workorder); But getting this as a return: ERROR: update or delete on table "workorder" violates foreign key constraint "requestresolver_fk1" on table
Update / change Request ID sequence
I ran query: update workorder set WORKORDERID = 1650 where WORKORDERID = (select max(WORKORDERID) from workorder); But getting this as a return: ERROR: update or delete on table "workorder" violates foreign key constraint "requestresolver_fk1" on table
Change Request and Worklog ID sequence
Good morning Community, I would like to change Request and Worklog ID sequence: Request ID from 1 to 1635 Worklog ID from 1 to 3246 SDP On-Prem 1409 w/ PGSQL
Alert: Users of 14900 build
Alert on an issue that is present in 14900. Upgrade to this build to be stopped. Dear Users, Prior to build 14900, Additional Fields were stored in tables Workorder_Fields and Workorder_Multi_Fields,ServiceReq_id with values of picklist and multi select
Hide stages from stageslist within a change
Hi, I'm trying to apply a script that hides a specific stage (e.g. the UAT stage) from the stages list within the change view (see attachment). I just wrote a tiny JS script to accomplish the task: var stagesList = document.getElementById("stagesList");
-DSkipForcedBackUp_14840=true is ignored
I'm upgrading from 14840 to 14930 but the flag -DSkipForcedBackUp_14840=true is ignored and I can't skip the backup step. I've cheked UpdMgr.bat before and after I started the upgrade and the line is there copied from the website. I've restarted the update
On-Behalf-Of approver
Hi, Team, If one has "Auto-approve requests when the requester is the approver" as "Yes" and a requester uses the on-behalf-of field with someone who approves the request, the request will be automatically approved. This situation can be seen as a lack
Error importing SSL certificate
Hello, We are having an issue regarding the import of an SSL Certificate, as we load the .crt file and the .key we get the following message. The error happens as it is “Extracting the data from the loaded files”, it doesn't say anything that we can try
What is considered 'Inactivity' within Service Desk Plus
We want to lower our inactivity timer within Service Desk Plus it's currently set to 6 hours. Great for Admins horrible for end users who change networks and don't sign out of their sessions. We want to know what is considered inactivity within service
Cannot delete items from IT Assets list
Hi, I have error Cannot delete assets because UEM Product is unreachable, and some/all of the assets have UEM Product agents. when i want to delete data laptop in IT Asset.
SSO stopped after upgrade
Hi, Im having a problem with SSO (AD). This was working perfectly fine before upgrade then stopped working after the upgrade. current verioisn : 14.6 Build 14600
Problème de liaison entre un formulaire et un déclencheur
Bonjour, j'ai créer un formulaire personalisé,un déclencheur et un webhook dans mon environnement servicedesk Plus. j'ai relié mon déclencheur au webhook conserner sans problème et maintenant j'ai le problème de liaison de mon formulaire et le déclencheur
Auto-Share Request with $REPORTS_TO
Is there a way to auto share requests to a user's reporting to? That way manager's have an insight to what their subordinates are requesting/reporting. We have multiple managers for departments and instead of having the whole department we would like
Add field mandate in Rules
How to add field mandate in business rules?
Services desk upgrade failed!
Been using Service desk for a few years we also pay for Endpoint manager but use the free service desk. Not very happy not able to raise a ticket! Anyway the upgrade process has broken my service desk. "Problem occurred during previous patch installation
API v3 Issue Searching Users
I'm going to be searching and adding users through the API, but I can't seem to be able to get beyond square one. Square zero is of course pulling a list of all users. I can do that by: https://<my url>/api/v3/users What I can't figure out is how to search
New version 14303 - still broke. Surprise and sadness continues...
Hi Installed the new release 14303 on our dev server today. One of the items listed in the readme was: · SD-99034 : In rich text editor, hitting backspace after adding a line break reverts the font to Roboto. I had big dreams of writing an email to my
Query to calculate the business hours for each state
I have the following query, but I want to know if there is any field that indicates the business hours between the EXECUTEDTIME and ENDTIME for each state. The data shown in the image: SELECT wo.WORKORDERID AS "Request ID", rtl.TEMPLATENAME AS "Nombre
User Survey
I need a way (script, function, trigger...) that send a notification email to IT Manager with the Requests that receiving a classification less than 25% on User Survey.
Non-editable field for task templates
Hello everyone, We have added the "additional cost" field to our task templates. And we would like to make it so that we cannot modify the field because the cost is defined in advance in each task template. What I would like to know is how can we configure
System notifications
Hi, Is there any way to control and customize Request notifications, which are sending within the ServiceDesk system (not via e-mail) ? For example, I would like to notify requester about resolving a ticket within the system. Also, It would be nice, if
Task Due Time won't Stop (hold) if the Task Status is set to Onhold (Problem)
Hello Everyone, If we've manually/auto. set the Task Scheduled Start and End Date for the Task Owner to Resolve/Close the Task but due to some dependencies the Task Owner sets the Status to Onhold by mentioning the reasons on the Task Comments section,
14930 - Field and Form Rules Custom Script, Pick and Checkbox Values Wrong
After upgrading to build 14930, our Field and Form Rules that are using custom scripts to pull the values for certain fields are now pulling what appears to be some kind of an ID number instead of the actual value. Before I go through the trouble of rewriting
Désactiver la fonction de création des tâches manuelles
Bonjour à tous, Dans une demande, nous souhaiterions enlever la fonction qui permet aux techniciens d'ajouter une tâche afin qu'ils utilisent les modèles déjà créé. Dans la traduction, juste les phrases sont traduites maisn on ne sait pas ou on peut enlever
Ticket assignment according to keyword in the subject
Hello everyone, I would like to know if it is possible to do this on Servicedesk plus please? When an email arrives and the subject contains a keyword: Here are two examples to facilitate the understanding of the request Example: 1/ keyword "network"
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