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                      • Announcements

                      • [Free webinar] ITSM and ITOM: Ensuring high availability and business continuity with ManageEngine

                        In today’s dynamic business landscape, IT infrastructure must be more than just reliable; it must be capable of evolving alongside the rapid pace of technological advancements. However, many organizations still grapple with critical issues like fragmented

                      • End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online

                        Dear users, We would like to bring to your attention that Microsoft has frozen developments and enhancements for their Exchange Web Services (EWS) for Exchange Online and Office 365 were frozen back in 2018 itself and will retire this service from October

                      • An important update: Support for certain operating systems will be discontinued

                        ServiceDesk Plus and Asset Explorer which utilizes UEMS' inventory module for agent-based asset discovery, will no longer support several operating systems starting December 31, 2024. This applies to all ServiceDesk Plus and Asset Explorer customers with

                      • Discontinuation of Web Remote Functionality

                        Dear users, We would like to bring to your notice that Web Remote functionality will be discontinued from ServiceDesk Plus/Asset Explorer due to its dependency on the third-party library SparkGateway. For new installations, this will come with immediate

                      • Introduction of Purchase Request

                        We are pleased to inform you about a new feature "Purchase Request(PR)" which is planned to be introduced as a part of the Purchase module. A Purchase Request can now be created when a request for an asset which is not in stock is raised(from Service Request\Change \Project). Please find a general workflow which is planned for the same: If there is a new hire,manager will create a new service request to provide necessary assets to the new hire. The Technician assigned to the service request (SR)

                      • Most Discussed Topics

                      • Unlock Users & Create Local admin on SQL DB

                        Please tell me which table or which query to Unlock Users on SQL DB? So how I can create Local Admin in SQL DB?

                      • Translating Templates?

                        So we are a multi-language institution. We have a primary language as well as English. When we do Incident Requests Templates or Service Request Templates we mostly do them in English since we have to pick one. But then I noticed that on the Requester

                      • Retaining Original Email Subject in Replies

                        Hi, Is there a way to include the original email subject when replying to emails in ServiceDesk Pro? We’ve noticed an issue when forwarding requests to external partners who also use a ticketing system. When they respond, the email subject might look

                      • Contract API with error after upgrading to v. 14.830 (from 14.740)

                        Hi, Team, After upgrading to version 14.830, one of my scripts returns an error. The same error occurs when using directly the REST API Documentation URL. I'm trying to update a contract additional field (date) with a value: {"contract":{"udf_fields":{"udf_date_17145":{"value":1726614000000}}}}

                      • Charts not appearing in reports

                        Hello, I've got an error when trying to generate or send an report from SDP 14.8 Build 14820 Here is an example: Problem appeared after udate to: 14.8 Build 14820
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