On-Premise Chart Reports for KPIs and SLAs
As we are migrating to the cloud, our PowerBI reports, and their connections are broken at this time. We are looking for help building reports on the following KPIs and SLAs with charts for better visibility. KPIs Closed/Received >92% Example: % closed
SDP MSP Licence Website Error
Good Afternoon, While using the Servicedesk MSP Website, to obtain a free 5 tech license I get the following error. Can someone please help Cheers Mark
5 capabilities every IT team should adopt for survival [Free whitepaper]
Hello there, In an era of unprecedented digital transformation, survival of the fittest has never rung more true. To remain competitive, organizations must adapt to changing trends and adopt AI's diverse capabilities for operational sustainability and
Service Desk plus Intergration error
We have SDP free version installed on a linux machine. we also have paid for versions of ADmanager and ADselfservice on another windows machine. I have been able to do the integration for ADselfservice, connection works both ways. but for ADmanager the
Is it Possible to add a Button on the Asset Form?
Dear All, Is it possible to add a Button on the Asset View form? Regards, Wajahath Farooq
Can I remove the time from 'created time' field?
Is it possible to remove the time from 'completed date' (or other date/time fields)?
Can't add an item to custom picklist
Hello, we can't add an item to custom picklist in "Customization - Additional Field - Change" The error is: [UDF_PickListValues] Violation of PRIMARY KEY constraint 'UDF_PickListValues_PK'. Cannot insert duplicate key in object 'dbo.UDF_PickListValues'.
Uninstallation not supported??
I just tried upgrading our build form 7506 to 7509 and it failed. The service will not start. No problem I though; I'll just use the "uninstall" option that is present in updatemanager. So I start updatemanager, and pick which service pack to uninstall. It asks me if I am sure it needs to be uninstalled or not, I choose OK. So I wait as it begins the process… and wait.. and wait.. and wait.. about 10 minutes later the attached screenshot window pops up. "Sorry, uninstallation is currently not supported."
Add Retrospective field to available columns and notification variables
The Retrospective field is not available in the list of columns to display on the changes page nor is it a variable that can be used in Change Workflow notifications. Please add it in these areas.
Can Servicedesk Plus Jira integration update a Jira ticket
Hi, we use ManageEngine for our company's cases and Jira for Project Management. We have the Jira integration set up and initially, things do work well. But, the integration can only add to Jira tasks, Story, bug and epics but not Jira tickets. We do
Possible to create a hyperlink to a file on local network, in description, resolution or notes?
Hi, Currently testing the latest version of SDP, but just wondered whether its possible to add hyperlinks to files on the local network, in the description, resolution, or notes fields of Requests? Eg, in Outlook, I can add hyperlinks to files on local network drives, and when I click on them, the file opens in it's native application. These hyperlinks are typically in the form of - file:///\\fileserver\share\folder1\worddocument.docx Thanks, Rich
Hiding certain requests from technicians
Is there any way we can hide certain request logged depending on what category/Sub Category/Item they are logged under for a particular group of technicians.
Call template within existing template
Hi! In our organization, we use dynamic Service Templates for our users to submit requests. Now, one of our coordinators has asked for a change where they want to merge several templates into a single dynamic template so that the users only see the information
The maximum limit for type reached: Single Line
Hello team, I am encountering an issue with Service Desk Plus where I receive the error message "The maximum limit for type reached: Single Line" when attempting to add or modify a field. This error is preventing me from completing my task, and I require
[On-demand Webinar] Overcoming ITSM roadblocks with OpManager's integration
Are you tackling these ITSM challenges in your daily operations? Struggling to maintain an accurate CMDB for auditing purposes Difficulty in visualizing your network infrastructure to resolve issues swiftly and reduce MTTR A reactive approach to incident
Endpoint Central integration
Hello, We currently have ManageEngine Endpoint Central, and I would like to know if SDP will be integrated into Endpoint? On my side, I would like to see the configurations of the categories and service model as well as the tasks. On the navigation menus,
HelpDeskConfig
Hello, I want to know If I add a technician in the HelpdeskConfig group, can we remove this role afterwards? Sincerly,
Approval clarification Level Two -> Level One
Hello, if you have several approval levels, is it possible to send a clarification from level 2 to level 1? Or do all clarifications always go to the requester?
Lansweeper integration in Manage Engine Service Desk Plus Error Occurred: { While establishing connection with lansweeper }.
I get the following error with Lansweeper integration in Manage Engine Service Desk Plus Error Occurred: { While establishing connection with lansweeper }. Please refresh the page or contact the administrator.
Using Resource Section in "Service Catalog"
Hello everyone, We have added the resources section in a Service Catalog form for managing an asset type. We would like to create the following rule: If the asset has been chosen, it will no longer be visible in the next request of the model. Its status
Configure error folder
Hi Installed latest version - getting this configure error folder error but don't see a way to configure it.
How do I create a field that has the list of users in ME as its drop down?
How do I create a field that has the list of users in ME as its drop down list? similarly to the name field on the service catalog field. Is there a way to duplicate default fields and edit them?
Gestion des ressources
Bonjour à tous, Nous aimerions savoir s'il est possible de gérer une ressource à partir d'une requête. Nous allons ajouter une ressource dans un modèle de catalogue de services et nous avons ajouté la section ressources. L’idée est que lorsqu’une ressource
Managing software licensing renewals
I combed through the documentation and found that licensing can be renewed by renewing a contract. We have numerous systems where we've added licensing over the years. The expiration for the new licenses is annual based on the purchase of those licenses.
Nom approbateur dans changement
Bonjour à tous, Sur le changement (Change), nous souhaiterions que le nom de l'approbateur soit afficher dans la demande de changement. Ici, c'est déjà approuvé mais on ne sait pas qui a approuvé le changement. Si quelqu'un a une idée s'il vous plaît?
Issues view
Hello How could i watch list of all Requests submited by other technicians who are in a same group with me? If they were end users i could select "view department issues" but for technicians there is no way like this. I even tried Roles but it didnt work,
Export XLS from Report Issue
I am using SDP version v14.8.20 with an MS SQL database. I have no issues generating reports within the program using the report builder, but when I try to export an XLS file, I get this error: {"error":{"message":"An `executablePath` or `channel` must
Error 1013 - schema is inconsistant
Hi Trying to install version 14810 - Stale connections? Anybody else tried this new version yet? Any ideas? or submit a ticket?
Timesheet Feature
Need true timesheet feature for technicians to track and manage their time for their full workday. Leverage the Worklog entries that pre-populate the timesheet for the day worked. Allow technicians the ability to make direct entries on the timesheet that
Quick Button for 1-Min 3-min 5-min 10-min 15-min worklog entry
Hello Team, Does anyone have a way to make a button or action that will allow us to quickly add a timestamp of a fixed amount to a ticket? Our team is ultra-efficient (if I do say so, myself), but we are looking to shave seconds and "clicks" off the support
Rest API - Filter Request Subcategory based on Category
Hello, I've been trying to use the API to return a list of Request Subcategories based on the category that each subcategory is linked to. I'm able to get the list of subcategories just fine when calling api/v3/requests/subcategory. This returns an array
Exporting a project to CSV, including tasks, milestones, timelines, roles, and time details.
Es necesario exportar un proyecto completo a CSV con todos sus atributos en el módulo Proyectos de ServiceDesk Plus. ¿Cómo puedo hacerlo?
Daily maintenance planning without weekends and public holidays
Hello, We have scheduled a daily maintenance on the "Maintenance" tab So, we receive notification emails even on weekends. How can we configure the daily maintenance to exclude weekends and holidays please? Sincerely,
Custom change report
Hi I want to create a custom report to show following information Change ID Title Change Requester Change Owner Change Implementer Schedule Start Scheduled End I've try this query => https://pitstop.manageengine.com/portal/en/kb/articles/change-rl but
SDP and Endpoint Central - Integration and Report
We own SDP and EndPoint Central. (EndPoint is hosted at a different location and owned by our parent company if that matters) We have not integrated the two products. What is the cost to integrate the two products? The goal I am shooting for is this -
[SDF-89712] Hide/Show or Mandate/Not Mandate Checklists on requests
Is there a way to use FAFR on request to either Show/Hide or Mandate/Not Mandate check lists based on another field (pick list) in the request. I have a request template with a custom pick list field added. It also has 2 checklists associated to it. Based on what the user selects from the custom pick list I'd like to show 1 checklist and make it mandatory while hiding the other and making it non-mandatory.
Checklist API
Hi, I want to update configured checklist by API call. I searched in API document and didn't see it. Please add this feature in next release. My Scenario: In SDP ESM, I have an HR instance. In this instance, I configured a service catalog as "Hiring
Reverse proxy issues with ME SDP websockets
Hi! We have an Apache reverse proxy for many internal webservices that need to be exposed publicly on the web. Many of these utilize websockets and as such we are pretty much using the same entries for all our hosts. However, ManageEngine ServiceDesk
Report for User with managed software
Hi I need a report based on User -> Assigned Laptop -> Manage Software on this laptop. Can someone help me with that?
is it possible to submit a custom form via API call?
Dear all I create a custom form as the attachment. Because both the "Time off balance available" and "Remaining Time off balance" fields are numeric values from another database. I want to submit the form via API call. I am using the HTTP post method
Next Page