Hello everyone,

Big updates are here for ServiceDesk Plus On-Premises! 

Build 16030 is now the stable build for the 16000 series, with refinements to SLA processing, API-based request updates, ChatGPT model selection, and more.

The 16000 major release introduced 50+ new features and enhancements to make everyday service desk management simpler and more efficient. 

https://www.manageengine.com/products/service-desk/on-premises/service-packs.html

Here are some highlights worth exploring,

Get more out of AI

• Gen AI Writing Assistant: Draft and refine request replies faster, with less manual effort.

• Bring your own AI: Connect Google AI, DeepSeek, SiliconFlow, or a locally hosted LLM.

• Zia email sentiment analysis: Understand the tone of incoming emails and identify conversations that may need closer attention.

Make asset tracking easier

• Custom QR codes and barcode labels: Create labels tailored to your asset identification and tracking needs.

Simplify administration

• Instance Backup and Restore: Back up and restore entire instances, including requests and configurations.

• Dedicated Travel and Finance instances: Get started with ready-to-use templates, categories, and support groups for these teams.
  

These are just a few highlights from the 16000 series, with 50+ new features and improvements to explore.

👉 Explore the ServiceDesk Plus on-premises release notes to discover what’s new and find the features that work best for you.