performance monitoring
Staying a step ahead matters, anticipate and act early instead of waiting to respond after the fact. Similarly, in an application, it is critical to identify potential issues and address them early rather than reacting only after problems begin affecting performance or users.
That said, ServiceDesk Plus performs automatic periodic network and database latency checks. This is not just a "nice to have" but an essential mechanism to prevent small performance issues from quietly escalating into outages.
So, what is a network latency check?
It measures how quickly the application server and client machines can communicate with each other.
And, what is a database latency check?
It measures how quickly the application can read from and write to the database.
Why and when does this matter?
Automatic network and database latency checks help monitor your application's health by detecting slowdowns early and enabling teams to resolve issues such as slow loading, delayed actions or timeouts. These checks are typically visible in logs, monitoring dashboards or during issue investigations. They become especially important when performance begins to degrade consistently or users start experiencing lag, delays or timeouts which are clear signs that the system requires attention.
accesslogs can be found in the directory ..\ManageEngine\ServiceDesk\logs\access and CheckDBConnection0 logs can be found in the directory ..\ManageEngine\ServiceDesk\logs\sps.
Refer to the following performance guide for best practices to improve the performance of ManageEngine ServiceDesk Plus.