Automatically process mail in the Mail Box
I have to go into Mail settings>Mail Box and manually process the mail so that the email turns into a ticket. Is there a way to automatically process all mail in the mail box?
Add attachment to a request using Power Automate
Hello, May I know how to attach an attachment to a request using Power Automate? I tried HTTP Post in Power Automate but encountered "UPLOAD_RULE_NOT_CONFIGURED" error. What is this error meaning? Response {"response_status":{"status_code":4000,"mes
Incident Approvals
Ok Incident Approvals are entirely different than Request Approvals. there doesnt seem to be a way to get them to act the same as request approvals. There are no stages and no way to edit the Approval Config in the incident templates like Request below
Swagger (OpenApi) file that describes the APIs
Is there a Swagger (OpenApi) file that describes the APIs? The documentation is not enough to determine for example whether a field is mandatory/required or not, or the accepted char length for a string field, and we do not even know the full list of
Viewing Ticket
Hey there, we have a rotating Service Desk of three analysts who monitor a central SD ticket queue. I was wondering if there is a setting some place that would put a notification banner in a ticket if another technician is currently viewing a ticket.
The maximum number of additional fields oftype Lookup Field has been reached. No more fields can be added.
As the title indicates, we need the lookup field in the business implementation, add the configuration prompt message, what should I do? The maximum number of additional fields oftype Lookup Field has been reached. No more fields can be added.
Automatic ticket distribution
Currently we need to disseminate everything that happens in a ticket to a specific group of non-technical people, so that they can be informed. That is, this forwarding can be set up automatically and it works for both provided and received responses.
Sending attachments in deluge script
Hi, Team, How can I send some files as attachments with the "send mail" deluge function? When not using the attachment, I can send the email without issues to the recipient. I've tried several ways to reference the files (which are task attachments, and
Closing comment - where are they?
Hey there, i have been using service desk for the last year. I have been dutifully adding closing comments to all my work orders, infact, the system will not let you put a ticket to "close" status if you have not put a comment in. A new tech to the company
Structure de scripts
Comment introduire cette action dans un script (le montage du script)? $CS.hideElement("history-tab");
ServiceDesk API V3 - Update a Request
Can anyone help with this simple attempt to update a Request using the v3 API syntax? I am currently using PostMan to test the API and can generate AuthTokens, Retrieve a list of Requests, and Create a Request, Retrieve the newly created request. However, I have been unable to get a simple update to work. REQUEST HEADERS: Accept:application/vnd.manageengine.sdp.v3+json Authorization:{{AUTHTOKEN}} <<==POPULATED FROM POSTMAN VARIABLE Content-Type:application/x-www-form-urlencoded BODY: input_data={
ServiceDesk API V3 - Update a Request
# URL y encabezados url = "https://sdpondemand.manageengine.com/api/v3/requests/123456" headers = { "Accept": "application/vnd.manageengine.sdp.v3+json", "Authorization": "Zoho-oauthtoken 123456789", # Reemplaza con tu token "Content-Type": "application/json"
ServiceDesk Plus Cloud Service Disruption
Have many users reporting they are unable to load ServiceDesk. Getting name resolution errors. Those that are already logged in are getting this error when trying to send replies from a ticket: "javax.mail.MessagingException: java.io.IOException: Host
CHANGE: How to Print/Show Custom field through different stages/forms?
I have a custom field that I populate at the Submission stage of a Change, it's called DUE DATE (but it could be any other custom field). What I need is for this CF to be shown, at the form, at any stage of the Change Life Cycle that I choose. For example,
Backup Approvers - ServiceDesk Plus Cloud Version
Hello Dears, I need your help with a few things: 1. How do I add a Backup Approver in the SDP Cloud Version? In the On-Prem version, I found it under the Home tab, but I can’t find it in the cloud version. Can you guide me on how to do this 2. Can I add
How to massive approve changes in CAB stage
My organization handles up to 50 changes per CAB, its very tedious to create an approval for each one of them and send it to the CAB members for recomendation. Is there a way to massive approve changes? OR Is there a way to at least configure default
API for getting software lists
I want to use API for syncing assets from ServiceDesk Plus to a 3rd party product. I see there is an assets list API which does not include softwares and consumables in the API response. Is there a seperate endpoint for the same. If so please provide
Servicedesk Plus Cloud Version
Dears, I have many inquiries regarding the “Approvals” in ServiceDesk Plus Cloud version I saw many differences between the cloud version and the On-Prem. version. However in the on-prem. For the approvals I have more options like: 1. I can add Backup
Automate adding watchers to a request
We would like to automatically add watchers/followers to a request once a field is updated. For example, if a request priority is changed from x > Critical, then add Users A, B, C to the follow list. Is there any way to achieve this? I've attempted this
Requester portal - incident are missing
Feel like I'm missing something obvious... Our requester portal is missing the option to create a issue. The preview looks correct and we have done a reset to default. Preview is below: Users are seeing:
SDP Cloud Beta Connector for Power BI
We are trying to integrate Power BI with SDP Cloud, I have found that there is a beta connector available for this integration, I want to know if this beta connector supports integration with incident management module?
Azure DevOps Integration in Servicedesk plus cloud
If I have read correctly there should be a standard Azure DevOps Integration in the 3rd party integration section in Servicedesk plus cloud edition but I cannot seem to find it in my environment. Does anybody know if this could be because I use the free
Hiding Additional Fields
Hi When bulk editing requests it list every additional field that I've created in the bulk edit details request. How do I remove this so that it only lets them bulk edit the system generated fields? It's currently listing over 100 fields when I select
Supervisor view
Is there a way for a Supervisor or Manager to see the tickets of their direct reports?
REPORT - to show all of the Assets that as user has had / all users that have been assigned an asset
Scenario: a laptop has been used by multiple people since it was purchased - we have assigned it to a user, then back in the storeroom, then assigned it to another user, then back in the storeroom and now it is with another user. I know I can look at
Tracking hosted software applications
Hi there! My org just launched SDP Cloud and we're curious to hear how others are tracking hosted software applications like DocuSign that a network or domain asset scan would not pick up. We have quite a few hosted applications that we support for our
Email commands, add vs update
Is there a list of what Email Commands one can use when creating a ticket vs editing a ticket? I just saw in another topic here there was a comment: "This will work fine on edit operation. It is not possible to set due_by_time during add operation using
Change the ticket from a status to another (running stats) with requester's reply
I recently came across a new use case. I have set all statuses to running (do not stop timer), so I have lost the ability to automatically change the status based on the user's response. (Advanced Portal Settings>Reopen Request) I have the Professional
Api V3 pagination
I want to have pagination in order to retrieve some requests paginated. My url is https://aiseradev.sdpondemand.manageengine.com/api/v3/requests and I cannot find a pagination strategy in the rest api documentation of Manage Engine. Does someone have any idea about this issue, or is there someone who knows which pagination does this api support?
SDP Mobile Application is too slow
The Mobile Application takes too long to load. It was updated with the latest version and it takes time to load even just the dashboard. It's slower in iOS devices vs android.
Power BI integration to include change?
when will power BI include change records? it should only take a couple sprints to facilitate this? (and should have been in release 1)
How to reopen a resolved incident?
Hello everyone, Im using ServiceDesk Plus Cloud and Im trying to give to requesters the oportunity of reopen a resolved incident. When I finish a work I change the incident state to resolved (not closed), so the requesters receive an email with an advice
ME SDP is too slow
Is there any deployment/upgrade ongoing? Our SDP instance is so slow that the Change Record Created is not starting the workflow. Users are also experiencing delays. Same problem was encountered yesterday regarding slowness. Other sites aside from SDP
Is there a new instance type for AE Cloud integrated with SDPOnDemand?
Question: Found a possibility in the SDP OnDemand UI to set up a new instance in SDP OnDemand with AE functionality, which is news to me. Anyone who has more info on this and what functionality to expect? Unable to find any information on this in Admin
SDP Online technicians changed phones--there is no way to reset the MFA number
Hello, We have a technician who changed phones, and his phone number changed. He is unable to log-in through accounts.zoho.com. He does not have backup verification codes, either. We can see his account SDP Online, but there is no way to initiate an SMS
EVERYTHING IS SLOW!
Having major issues with slowness on Service Desk in AU this morning. Even this PitStop site is slow Any issues?
Has anyone integrated with SAP Solution Manager 7.2 - ticket and change bi-di interface
even with SAP solutions manager going eol in 3 years - we need to put up with it now; has anyone recently completed a successful integration with Solman?
Delegation for emailed in tickets not working
I can still assign a ticket to a technician who is either automatically marked as being on vacation from the O365 calendar integration or has a delegation setup when editing an emailed ticket. But it works as it should when I am creating a ticket from
SDP Cloud Version
I have many questions I need your help with please. I am using SDP Cloud version now and I saw there is a few differences. 1. How to add the “Approvers” and “Backup Approvers” for every template I want? From my searches I read that is from the “Delegation”
Search button for filling out fields using SDP Mobile App (android)
For iPhone users, they can click on the search icon to look for their group, name, etc. But for android users, they have to scroll all the way to search the value that they need from the dropdown list.
Next Page