Servicedesk Plus Cloud Version
Dears,
I have many inquiries regarding the “Approvals” in ServiceDesk Plus Cloud version I saw many differences between the cloud version and the On-Prem. version. However in the on-prem. For the approvals I have more options like:
1. I can add Backup Approver (Which is exist in Home)
2. Also Approvers can be added by adding their names and not just choosing the job title restricted to the approvals box.
However, in the ServiceDesk Plus Cloud version, I want to do the following:
1. Add the backup approver.
2. If the backup approver is available, can I add for the same approver 2 backup approvers? For example: [The main Approver is A, and I want to add for A two backup approvers B & C at the same time?]
3. Adding the approvers by adding their names directly if possible not by selecting the job title, which showing in cloud version for example (Department Head of Request), but in the SDP On-Prem was possible to add the approver name directly.
3. Also the template I’m using it’s a common template with other branches (site) each site has different process and structure, so is there a way to add my approval level and the back approvers for those common templates without effecting the other sites?
4. Also in some template (common template) where the user must choose a value from a field (drop down field) for some of these values, approvals are not required, but for other values the approvals is important. So is there a way to disable or enable the approvals according to the selected value?
Could you please let me know if all that I mentioned above can be accomplished through Cloud Servicedesk Plus?