Backup Approvers - ServiceDesk Plus Cloud Version

Backup Approvers - ServiceDesk Plus Cloud Version

Hello Dears,

I need your help with a few things:

1. How do I add a Backup Approver in the SDP Cloud Version? In the On-Prem version, I found it under the Home tab, but I can’t find it in the cloud version. Can you guide me on how to do this

2. Can I add more than one Backup Approver for the same manager

3. Is it possible to disable an approval assigned to a common template, which is for some branches is not applicable (as per the attached document)

Thank you!


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