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                      • Announcements

                      • Free Seminar Series - End Point Management

                        Join us for our free seminars in the Bay Area, Los Angeles, and Dallas this July! These seminars will focus on enterprise mobility and endpoint management and help you learn how to adapt to a dynamic, mobile workforce and increase productivity with the latest mobile, server, and desktop management trends and techniques.  We'll also talk about integrating with ServiceDesk Plus, patch management, OS and software deployment, asset management, remote control, and more (and have plenty of food and drinks

                      • Most Discussed Topics

                      • [SOLVED] How to add the value of Additional Field in the Subject?

                        On form submit, how we can achieve that after the requester added a Request, the Subject will be updated into a format like below New Employee Onboarding: [Company Name] | [Display Name] Both [Company Name] and [Display Name] are Additional fields as

                      • Reporting - Description

                        Is it possible to build a report that filters on certain keywords within the Description I need to generate a report on a certain keyword in requests, and instead of adding an extra field, I would rather report on that keyword existing within the Description.

                      • Selfscan.exe / VBScript is scheduled for deprecation.

                        We use selfscan.exe and a scheduled wrapper to scan our laptop endpoints for audit purposes. As they're mobile endpoints with no network line-of-sight to a OnPrem server using a Probe is not possible. We've recenlty noticed the following warning in the

                      • Role or permissions to close change requests

                        Hi. We've recently started to use the change module quite heavily but are having a problem with Technicians not being able to close changes. We currently use 2 custom roles, 1 (Technician) gives view access to the change module. A second (Change Request)

                      • Possibility to get a Change Role Email_ID for use in a Custom Function

                        I am creating a new function that will be used as a schedule and I was wondering if it's possible to get the email value of the Change Approver role. Part of the function will be to check all change tickets against a set condition and then send an email
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