Logged this with support but drawn a blank, so hoping the community can help :)
We have templates for our new starters, that have resource info fields that are selected for various requirements. We'd like to be able to send a notification, ideally an email, when these certain fields are selected, to send the contents of these fields.
Essentially the requirement is to send a notification email with some of the contents of the ticket, only when certain fields are selected.
If this is not the way to do this, then I'm open to ideas!!