Hi there,

I can in [SD-106041] SDP 14000: Pickup without fill mandatory fields (manageengine.com) that there was some work to remove the functionality where using the 'pickup' button would force mandatory fields to be completed.

I think this functionality is vital, especially for those that have reporting setup to capture particular fields and values.

Is there a way that this could be altered slightly so there could be a setting that admins could decide whether mandatory fields need to be completed if a ticket(s) are picked up using that button?