Currently we need to disseminate everything that happens in a ticket to a specific group of non-technical people, so that they can be informed. That is, this forwarding can be set up automatically and it works for both provided and received responses. So, when a requester opens a ticket, it should be automatically forwarded to the previously configured group of people and when a technical responds to said ticket, this should also be shared. Also, the people who receive this forwarding should be able to respond and this response should be attached to the history that the ticket has had. We would like to know if this can be covered and how we could do it.