Receiving email from generic email accounts
We have a few services on various servers that will send emails to our helpdesk. For example our backup server will send an email to the helpdesk email address when a backup fails. The problem is that the sending email is a generic email address that doesn't really exist. So naturally ServiceDesk will receive a failed bounce back message when it responds to a new request. The result is that ServiceDesk will add notes to a ticket stating that there was a failed bounce back message. Is there
ServiceDesk - Notification Firewall port
Hello supportI would like to know what port need to be allowed to send notification (those red popups informing technician that new ticked was assigned to him or something else happened - bell icon) to client computers accessing ServiceDesk using browser. Currently I noticed that its only working if I disable firewall on ServiceDesk server. Thank you - Marcin
Link not working in self service portal
Hello Build 9213 is installed. In the self service portal if you want to click on the names (Pending, Awaiting Approval, Waiting Update) nothing is going to happen. If you click on the number, it works. Please add the missing link or do not change the mouse pointer to a clickable sign. Regards, Markus
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Script Templates for cpu,ram, disc space monitoring and allerting via e-mial if 80% threshold
As in a topic i need script for my device that would allow me automation seendning notification whene 80% treshhold on cpu, ram usage or disc space occure. I write with hope that some wise kind person ( :-) ) would help with writint adequate script. Aks me if you need more information or just help mi do it on my own. I need this for linux and windows.
Device template thresholds notification
i am having some problem with this approach. I set up the threshold values for monitors on devices templates. i added notification profile selecting option that should generate emial whenever any threshold value is excced but it dose not seems to work and i have no idea what could have gone wrong. any ideas ?
Device template thresholds notification
i am having some problem with this approach. I set up the threshold values for monitors on devices templates. i added notification profile selecting option that should generate emial whenever any threshold value is excced but it dose not seems to work and i have no idea what could have gone wrong. any ideas ?
Unable to get web transactions from Glassfish Server 4.1
The monitor displayed at APM Insight and we can see JVM details. But we can't get the data for web transaction and databse etc. here is the error log below from server.log of glassfish. [2017-04-21T11:37:27.760+0300] [glassfish 4.1] [SEVERE] [] [] [tid: _ThreadID=33 _ThreadName=Thread-11] [timeMillis: 1492763847760] [levelValue: 1000] [[ java.lang.NoClassDefFoundError: com/manageengine/apminsight/agent/JavaAgent at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java) at
OPManager on a Display Monitor
Hi Team At present when we are trying to project business view on a display monitor they are not coming proper . The image is very small can anyone guide the right way to do it . Regards manish
OPManager on a Display Monitor
Hi Team At present when we are trying to project business view on a display monitor they are not coming proper . The image is very small can anyone guide the right way to do it . Regards manish
ADSelfService Plus Console shortcut doesn't work after 5327 update
It's a minor thing as i can still access the console by going to http://localhost:8888/authorization.do, but it worked before 5327 update. Now the usual shortcut does nothing.
Report
Hi, I need help. I have 3 lines of support. I need to make a report on how many requests processed the first line of support. There are applications that close the first line. But the report on closed applications does not suit me, I need to understand how many applications I received on the first line, how many they processed and transferred to the next support line. Is it possible to make such a report? MSSQL 2008r2.
The top menu was gone
Hello everyone! On one of the computers, the site is displayed like this: Header is missing in all browsers. Browsers reset, but it did not help In FireBug i see this: TypeError: parent.jQuery is undefined ClientLogger.js:16:5 SyntaxError: missing ; before statement thirdparty.js:5:233383 TypeError: parent.jQuery is undefined ClientLogger.js:16:5 ReferenceError: jQuery is not defined ae-sdp-thirdparty.js:1:340525 TypeError: parent.jQuery is undefined ClientLogger.js:16:5 ReferenceError: jQuery is
Change request view for Requesters
Hello, I upgraded our ServiceDesk Plus today to the latest version and I note that there is a now a way to have requesters to be able to see the change request module using change roles? I have tried to get this to work but the requester I am testing with doesnt seem to be able to see the change module still. The Change Requester role is set to all users not just technicians if that of any significance. How is this meant to work? Thanks, Matt
OPManager on a Display Monitor
Hi Team At present when we are trying to project business view on a display monitor they are not coming proper . The image is very small can anyone guide the right way to do it . Regards manish
OPManager on a Display Monitor
Hi Team At present when we are trying to project business view on a display monitor they are not coming proper . The image is very small can anyone guide the right way to do it . Regards manish
Technical Questions (Difficult)
Hi all, Question 1: Is there away to remove specific information from a tickets History? and if so is there away to automated it for a load of tickets? *Note* deleting the ticket is not an option. Question 2: Is there away to remove a category from a bunch of tickets simultaneously? Is there away to do this? Many Thanks Colin Hardwick
Script for CAB approval with email notification
Hi All, Just wondering if there is any script to add the CAB members automatically and send for Recommendation as well based on the Change Template when the stage is changed to Approval. Thank you
Outstanding tasks block request resolution
Is it possible to set requests to require all associated tasks to be closed before resolution is permitted? I have looked at the request closure rules and cannot see anything that would enable this.
Opmanager cant aware of the service is restarted
Hello, We're monitoring a windows based service named X with opmanager. When this X service fails it restarts itself in 6 seconds just because it's a live service and it's supposed to restart it self very quickly. However sometimes even the service fails opmanager cant alert it fails because it restart too quickly. We really need a solution regarding to this as we cant know if the service is restarted or not within day. Regards.
Opmanager cant aware of the service is restarted
Hello, We're monitoring a windows based service named X with opmanager. When this X service fails it restarts itself in 6 seconds just because it's a live service and it's supposed to restart it self very quickly. However sometimes even the service fails opmanager cant alert it fails because it restart too quickly. We really need a solution regarding to this as we cant know if the service is restarted or not within day. Regards.
CryptoGuard / Ransomware - Detected Ransomware for Java Component in ADAudit Plus
Hello Group, I'm having issues with our ADAudit Plus being detected almost daily for "Ransomware" for what appears to be related to "Java" Component for this software. The only indications that our Virus Protection - "Sophos" is that the Java-Process is trying to "encrypt" files. Do you know if this is a legitimate claim for Ransomware or is this apart of the ADAudit Process to "encrypt" information as it's communicating between Servers / Networks? I want to be sure that this is a legit process or
How / What should I check if the OPManager can not be startup?
Dear all OPManager expertise, I'm new on using the OPManager. Here I encounter a problem that the OPManager can not be startup. How / What should I check? Thanks a lot! Raymond Cheung
Work Log for users
Hello! Our technicans use a work log. And we want to show for our users, what did our techicans for them requests. But user can`t see work log of request. How we can show work log fot them? Thank you.
Getting notification about update in progress, but not updating
I have received a few notifications recently: " Dear Customer, We are glad to inform you that ADSelfService Plus Updates are downloaded successfully. ADSelfService Plus restart is in progress to apply the downloaded updates. Thanks & regards, ADSelfService Plus" But when i check build number, it is still on 5326. So why does it say that update is in progress? We are only using the Free Passwod Expiry Reminder tool part of ADSelfService Plus. Installed as a service on Windows Server 2012. What is
generate reports based on input
Please enable the option to generate reports based on input, Currently this option available AD Management tab, Normally for troubleshooting purpose we move the users or computers between OU, During the that if the input based report available, We taken a report only for the computers / users current status (OU / Group) It is most help full for us. Please check the possibility.
Support of Office 2016, Windows 10
Hello @all, as far as I can see Windows 10 is already supported by Patch Management - is that correct or are there still limitations? When will Office 2016 (for Windows) be supported? I cannot see or filter for Office 2016 Patches. Kind Regards Stefan
Remote control random disconnection
I'm using Windows 10, IE 11 (11.953.14393.0). When using HTML 5 (which is awesome!) Remote Control the remote session disconnects after what seems to be a random amount of time. The remote window gives "Connection Error: Web Socket Communication failure. Error: This connection was established under an authenticated HTTP session that has ended. - 1005" When I return to the DC window to reconnect and I click on an option, I get returned to the login screen. After logging back in I can resume the remote
Excluded Computers from SOM
I have had several random computers re-added to the SOM after being explicitly excluded, some more than once. Is there any reason or setting I might be overlooking that would ignore the SOM exclude list and re-install the agent on a computer? Thanks Rob
Configuration to delete folders leftover from Windows Updates
I'm trying to reclaim disk space used by Windows. I know how to create a configuration to delete files within folders if the folder name is static. With Windows Updates, the .msu file creates folders with random-looking names that hang around afterwards. - examples: c:\0a423668f8ff7dde393873, c:\1bfd9a1fd85b1ae9fafd121a c:\078b3033bc67f41db8e6b0dc9bb08a74 Assuming it is safe to delete the folders, is there a way to filter for them and have them included in a folder cleanup config
DC server won't start after upgrade
Just upgraded DC server from 10.0.0.70 to 10.0.0.83 and now the service process won't start. The logs seem to indicate some sort of failure during the upgrade process. It is not possible to uninstall the patch thru the update.bat utility.
Migrate from SDP to MSP
Does anyone have any experience moving from SDP to MSP? We are moving to MSP on a new separate server. I am not planning to migrate over the old tickets. I am looking for a solution for dealing with the remaining tickets that will still be open(~400) when we move to MSP. Our customers mostly use email to create and update tickets. Short of having MSP use a new url and email address and keeping both systems live for a period of time and don't really have a good solution. Any suggestions?
User Data Usage with Moodle Mobile -- any stats?
Hi all, I'm working on a project that is considering delivering curriculum materials to rural users with limited Internet access and/or high data rate costs. I was asked to research how data heavy using Moodle through the app would be for our learners. (They don't have funds to pay data overage costs, or they are reluctant to use their phones for online learning because those data costs can creep up on them.) I have searched through the forums and have not found an answer to this question. I'm trying
Widgets and SDP Dashboard.
Hi Everyone. I don't know about anyone else, but I am completely confused as to the usage of the 'Widgets' on the dashboard. Where do I find new widgets to add? (My widget section is empty) How do we create our own? I figured it would be easier than this without having a seperate peice of software (ie, Desktop Central or OpManager). Any help is appreciated as i'm at my wits end and about to throw the towel in on it (and yet another feature that is unable to be utilized) Thanks Jason
How to manage unknown workstation
Hi, I scan entire network 192.168.1.x and find all switches in this range. All my switches in this range are 30 devices. But I have some IP that should pingable from SDP server. Now when I ping an IP that put in the unknown workstation, I received this response: Pinging 192.168.1.21 with 32 bytes of data: Reply from 172.20.3.4: Destination host unreachable. Reply from 172.20.3.4: Destination host unreachable. Reply from 172.20.3.4: Destination host unreachable. Reply from 172.20.3.4: Destination
"Closed Request" Message Box Display When Ticket Status Change to "Resolved"
Hi ManageEngine Plus MSP Team, May I know whether the "Close Request" message box can be showed when Technician change the ticket status to "Resolved"? Currently the "Close Request" only appear when Technician change the ticket status type to "Closed". Please advise. Thanks & regards, Wai Chee
Giving a Requester access to view another Requester's tickets
Hello all, I have a bit of a problem that I'm hoping this community can assist with. I have a Servicedesk user who needs to be able view tickets for 2 different accounts. One of the accounts is the one he logs in with, so there's no problem there. The other account is his external e-mail address that he uses to send in tickets to Servicedesk via e-mail. When he e-mails the tickets, they get logged under his external e-mail instead of his Servicedesk login. So when he goes to view the tickets that
edit backup command
Hello: I have 2 brocade configured in NCM. I can backup the configuration, however the command that uses is "configshow", which does not show, among others, the zones configuration. To be able to perform all the configuration the command "configshow -local config.txt" should be used. Where can I configure the command to backup the configuration? regards
Change the Request ID
Hi, Is there a way to change a tickets Request ID after it has been submitted? Thanks
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