I am setting up a new Service Desk Plus install and cannot find the Priority Matrix feature.  I have looked in  the  Helpdesk   Customizer  block, click  Priority Matrix but it's not there.  I only have a Priority option .

We have licensed Professional edition with Service Catalogue.  Should I be able to use the Priority Matrix, I could when I downloaded a demo but I realise this had all features enabled.

Version 9.3

Thanks,
Lee