Is it possible to receive notificationis about a request that we are not assigned to?
We're using SDP 9306.
Essentially, is it possible to "follow" a request that isn't assigned to us? For example, I assign a request to another tech. Whenever that tech does anything, like adds notes, updates something, and closes it, I (or anyone else who wants to "follow" the request) would receive email notifications about it. Ideally, I really just want to receive an email notification about it being closed, but the rest would be even better. There are some situations where we will create a request but have to assign it to a different technician. But, because we originally opened the request, we are ultimately responsible for everything being completed. If we could receive notifications about the status of the request, that would be wonderful. Thanks!
Essentially, is it possible to "follow" a request that isn't assigned to us? For example, I assign a request to another tech. Whenever that tech does anything, like adds notes, updates something, and closes it, I (or anyone else who wants to "follow" the request) would receive email notifications about it. Ideally, I really just want to receive an email notification about it being closed, but the rest would be even better. There are some situations where we will create a request but have to assign it to a different technician. But, because we originally opened the request, we are ultimately responsible for everything being completed. If we could receive notifications about the status of the request, that would be wonderful. Thanks!