Custom view in Request
Dears, About custom view, how can i filter all request have notes ? Thanks for respond.
Can Windows device template include Windows services?
I would like to add standard set of Windows services to Windows device template whenever we add new server so that we don't have to add them manually. Is what I am asking possible?
Remove devices automatically after set period of inactivity
Hi, Is it possible to automate the removal of inactive devices after a set amount of time of inactivity? As an example, if I have a Hyper V server that I decommission, it will flag the host as offline and subsequently all VM's on it too. Is it possible to create a workflow that can run on schedule or perhaps a trigger (30 days of inactivity) that can remove the machines from Opmanager? thanks
Business rule creation change recommendation
When adding Perform these actions to the business rules it would be nice to remove any used categories from the dropdown menu that have been added to the actions set.
MEDC with IPV6
Do the product support IPV6 environment? In the product roadmap? Thanks.
Business Intelligence and SDP
Good day, We do not make use of the built in reports with SDP but rather make use of Qlik Sense. WorkOrderStates have a field OVERDUE. Is there a field that I can select that will indicate FirstReponse breach and Reopened status and if yes where can I fin it? Regards,
Benefits of Creating Tasks
Hi, This is what we do: When we receive a request and 4 other departments must work on this one request, we duplicate the ticket 3 more times and assign them to individual teams. 1. Now, is this the best thing to do? Or can tasks help us? 2. Lets say we create tasks to be assigned to different teams. The ticket will be assigned to a team, however 3 other teams will be working on it. Under whose team will the ticket be counted. When it comes to reporting will we able to calculate individual team
Add Assets to business Rules
I would like to see assets added to the business rules. I have several systems that send me notifications and I receive a large number of emails that have the system name attached to the description or subject of the message. I would like to have a way that can see the name in either of these areas and then assign that asset name to the ticket. The asset of course would have to be in the system already to make this work properly. I am receiving messages from my SIEM, Desktop Central, Intel ProSet
NETAPP aggregate info wrong
I have OpManager 12 monotring NETAPP 2240 filer and I ma getting following alert Aggregate Used Percentage for .9 is 62 %, threshold value for this monitor is 60 % I checked Netapp stats and aggregate is using 44% while one of the volumes is actually at 62%. It seems that "Aggregate used percentage" thresholds are for some reason applied to volumes as well. Any idea?
Day one support for Windows 10 Creators Update
We're excited to announce that ManageEngine Desktop Central supports Windows 10 Creators update, the same day as its release. Click here to know how you can upgrade all your enterprise desktops to Windows 10 Creators update without breaking a sweat.
New edition release - Patch Connect Plus for Microsoft SCUP!
Dear Users, We are happy to inform you that Patch Connect Plus has launched its new edition "Patch Connect Plus for Microsoft SCUP". This new edition offers SCUP catalog to patch third party applications in Microsoft SCCM. How does this new edition work? Pretested third party updates will be made available in the Cab file format and these updates should be imported into SCUP. This can be then manually published to the update server and SCCM for further deployment. Useful help articles: Steps to import
Day one support for Windows 10 Creators update
We're excited to announce that ManageEngine Desktop Central supports Windows 10 Creators update, the same day as its release. Click here to know how you can upgrade all your enterprise desktops to Windows 10 Creators update without breaking a sweat.
Proposed new version of REST API
Hi All, We have been working on the latest REST API V3 for sometime now. We are glad to share with you the proposed format for the same. Click on the link below to take a look. http://beta.servicedeskplus.com/apidocs/index.html P.S: Any future enhancements in API and custom triggers will follow this format. Thanks & Regards, Padmakumar, ServiceDesk Plus Development Team
Password Manager Pro: Recent Upgrade Packs
Hi, This is to announce that we have released two upgrade packs (Password Manager Pro builds 8703 and 8704) this month incorporating some important bug fixes and security fixes. Bug fixes: Earlier, when details such as role name, description etc. were provided in Japanese while creating new user roles, the Japanese characters were not displayed in any of the corresponding role reports that were exported as PDF. This has been fixed. Earlier, when a scheduled password reset was carried out for a Windows
Week 2 of Free online training - Register Now!
Our last week's workshop centered around empowering Active Directory users with self-service password management was a stupendous success. This week, our ADSelfService Plus product specialists will be enlightening you on the many different ways to ensure 100 percent enrollment for users to be entitled to password self-service. ADSelfService Plus free online workshop series 18 April - 18 May, 2017 Register Now Attend this workshop and know about: Scheduling enrollment notification to help users
Auto assignment of Tickets
We are using Service desk plus pro edition in our firm, we have support groups in place and all the categories are mapped to these support groups, so when a ticket is created by selecting any category it is automatically routed to the respective support group which has a bunch of technicians associated to it. My question is that once the ticket is being placed in the group is there a way to auto assign it to the technicians belonging to the respective group. i know it can be done if all the tickets
Webserver port chnaged?
Hi During the latest update to build 10.0.82 the upgrade went fine, however desktop central will no longer start up. I've noticed that this is due to the web console is now looking at port 10 for http and https which is incorrect. I've checked the websetting.conf and the http and https setting in there are the correct settings so wondering where is it getting the settings to say use port 10?
Upgrade installs successfully but there are a ton of errors
Hi, I upgraded the SCP from version 8.0.0 build number 8002 to build number 8015 and the upgrade process went without errors, the app was started, and the users started using it... But after a while we noticed a lot of failures, namely we couldn’t add new requests, but we could reply to the old ones; couldn’t merge tickets, couldn't assign tickets (most of the time)… After a few e-mails & exchanging logs you suggested that we should arrange a remote session with you, and I proposed a time, but
Error parsing ISILON MIB
Dear all, We have downloaded the ISILON MIB from OneFS. It;s failed to upload to Opmanager and get an error. Can you please advise how to resolve it? We are using Opmanager ver. 11600 (64 Bit). Best Regards
SERVLET API updaterequester - SD Plus 9306.
Hi, I'm trying to update requester fields using SERVLET API (Operation,updaterequester) I'm getting: <operation><operationstatus>Failure</operationstatus><message>Please specify a valid operation</message></operation> I can do everything related to Requests. SD Plus 9306. Regards Josep
VCenter Events OpManager 12.2
I am currently using OpManager 12.2 and Im currently taking advantage of the VCenter monitoring. Daily there is thousands of Events that come in for informational events in for the VCenter Servers. I see in OpManager Database maintenance I can set how many alarms to keep in the database. How to do I control how many "Events" to keep in the database.
ManageEngine free online workshop series - Register now
As you know EventLog Analyzer also comes, wrapped with ADAudit Plus, as Log360. This integrated solution helps you manage your Active Directory auditing and network security easily. This is a one-stop solution for all your log management and network security challenges. Here is a chance for you to get familiarized with Log360. We are conducting exclusive free online workshop series for Log360. In these workshops, we share insightful techniques to solve log management and AD auditing challenges. Besides
ManageEngine Log360 free online workshop series (week 2) - Register now
This week on our Log360 online workshop, we will look into extensive auditing of network devices. It's important every security administrator knows how to perform scrutinizing audits on all network devices to ensure every loophole in their configuration is identified and resolved. This is because a comprehensive security audit reduces the risk of security incidents. So, what are you waiting for? Register right away to know all about auditing! Free online Log360 workshop series 2017 (Week 2) 25th
2 Step Verification
Dear Support, When are you able to introduce the 2 Step Verification under Mail Server Setting - Incoming mail Setup Thanks
Real-time auditing of mailbox logons, properties and database changes
Week 2 of ManageEngine's free training - Register now! Date: April 26, 2017 Time: 10:30am BST | 3pm IST Previously on this workshop series. Week 1 covered the basics of monitoring storage components using Exchange Reporter Plus, including how to: Get real-time alerts when mailboxes reach their size limits. Identify inactive and orphaned mailboxes. Discover users with Full Access and Send As permissions over particular mailboxes. You can still sign up today for free training on Exchange Reporter
Free Webinar: Overcome the top IT management challenges of 2017 using OpManager Plus.
Hello everyone, ManageEngine recently released the survey results on top five challenges that might impact IT in 2017. Around 150+ IT managers, network administrators, CIOs and other IT professionals shared their views and predictions for this year. Based on the report, we have come up with our next webinar on how to overcome these IT challenges using OpManager Plus and get ready to combat them with an integrated network management solution. Webinar details: Topic:Overcoming the Top IT Challenges
Can't connect to remote computer (Remote Control)
I try to connect to remote workstation (koresh-nb). It failed with error: FAILURE :Problem while copying the agent file to the workstation. ServiceDesk log is attached. I checked admins shares, RDP. All are ok. I can connect to this WS. How to fix ? Thanks
Cisco device in critical test
Hi, I see couple of cisco devices in critical state.I can ping the device, SNMP and credetial test is passing through.I am even able to backup the config. How can i see log for which device is in critical state!!
How to get business impact of asset in Field & Form Rules
Hi, I added business impact for all asset then I want to change impact of request by business impact of assets, how to configure it? Thanks
How to order configurations?
I am using DesktopCentral for almost two years now, but what I couldn't achieve was to deploy several configurations and expect them to be applied "chronologically". What I did: 1. Config, SW install to all machines - save + deploy via scheduler to next day, 01 am 2. Config, SW install to half of the machines - save + deploy via scheduler to next day, 02 am 3. Config, SW install to only few machines - save + deploy via scheduler to next day, 03 am What I would expect is: Client starts up, Agent looks
Problems patching
Anyone have problems patching using patch connect plus? I get the following errors: there is a problem applying changes to the software 0x80070057(-2147024809) in the updates deployment log i get the following error Failed to get update (Site_56F6E7AE-6BF8-48AB-8A0A-737C5D0A3A65/SUM_9478cc89-5b62-42c7-a237-f37fe8a7f42a) Article Id, error = 0x87d00215 UpdatesDeploymentAgent 4/19/2017 4:45:18 PM 5220 (0x1464) all other updates work except what i deploy from patch connect. LKT
Set all Solutions to Private
Hi We have over 800 solutions and want to, after many years, share the solutions database over the portal. There are many solutions that refer to customers and solution ID's that have been used internally and need tweaking to be made more "customer focused" Is there any way to add an option in the drop down so I can select them all and make all items Private and we can change them as we work through them please? If not, is there any way of changing them all using an update statement please? Many
Query enrichment with Notes field
Hi eveyone, I have the following query & I would like to add the "Notes" field. For each Service Request there might be more than one notes. I need to have them all exported in the final report. SELECT "rctd"."FIRST_NAME" AS "Time Spent Technician", "wof"."UDF_CHAR1" AS "Service Request Type", "wo"."WORKORDERID" AS "Request ID", "wof"."UDF_DATE1" AS "Assigned Date", "ct"."TIMESPENT" AS "Time Spent", "aau"."FIRST_NAME" AS "Requester", "wo"."TITLE" AS "Subject", "wof"."UDF_CHAR8" AS "Requesters Site",
Top Menu not visible
Dear all, I just updated my Service Desk installation to the latest version, 9307, but the top menu is not visible till you do a mouse-over. Check attached screenshots. Is there some config which is making the top menu not to be visible? Will appreciate any guidance on this. Regards, Davis Onsakia
Mail Filter condition matched, but does not exsist
I have discovered that when people reply to emails sent from Servicedesk, that the mail fetcher drops the mail, with the following system log message: "Mail Filter condition matched. Hence not adding the email as conversation." I cannot see anywhere in Servicedesk, where this option is set. The mail spam filter is only set to drop mails not containing '##', and when this condition is met the system log writes "Mail Filter condition matched. Hence not creating a new request." which is ok. Under 'General
Translate accounts, sub accounts and contacts between business Unit
Dear sir, We have en our SCP 8015, several Bussines Unit, in the BU by default we have configured several accounts, subaccounts and contacts... is possible share this information with the others BU ? Best regards. Mb
Can we print label for IT Inventory
Dear Experts, We need to print label, discription of label are (a)PC or Laptop with model code (b)Serivce Tag #...... (c) Location (d) Department (e)IP (f) Monitor (g) Printer (h) Bar Code (i) Inventory Year 2017 - 2018 - 2019 - 2020 - 2021 Can we generate these type of label from Manage Engine?
Preventive Maintenance
Hi, Does anyone know if there any way to update multiple Preventive Maintenance tasks ? We have to amend the schedule of dozens and I hate doing it manually, anyone know if a way of updating more than 1 ? A
Why are many important/critical Windows patches automatically listed as Not Approved?
Hi, I'm not exactly new to ME but I never really got training on it. I just came onto a job that had it and I've been learning to use it by myself for the last year or so. I am a little confused about a few things, in particular, how patches are chosen to be approved or not approved. For example here, I went to All Patches and sorted by approval status and I see that a lot of critical patches are listed as not approved. Why is that? Wouldn't any and all critical patches be approved? I obviously don't
Computer Groups
I have just installed Free Windows Admin Tools and like it a lot but is there a way to manage your computers by groups? When I go to manage computers it shows all my computer but is there a way to see them in groups under Manage computer?
Next Page
