Dear Users,
SDP 9307 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html
Issues fixed in 9307:
- SD-65887: Status change of a Request does not get recorded in Time elapsed analysis in some scenarios.
- SD-65952: Technician details gets collapsed in Time elapsed analysis while re-assigning the Request to the same Technician.
- SD-66247: Scheduled report(s) do not work after the server is restarted.
- SD-66008: In SSO / Pass-through authentication enabled environment, during login process, the login page gets displayed for a while before user is automatically logged in.
Please refer to the below link for the steps to install the patch.
Regards,
Edin Vasantha Kumar
Servicedesk Plus Team