Using Dashboard viewer license
can I get some info on specifically how to use the Dashboard viewer licenses? I have the trial license loaded but I can't see any new steps when exporting a dashboard that would take advantage of the new license type. Thanks David
Adding options in Select Criteria in Service Catalog Business Rules
Hello, How can I have the additional Field i created in Incident to be shown as well as option in Select Criteria in Service Catalog Business Rules? I have business rules in Incidents module and i selected the Additional Field created as criteria and this is working fine. Now i need to do the same rules for Service Catalog template but i cannot find the Additional Field created (used previously) In the "incident additional field" the field i created is said to be 'common for both incident and service
How to link charts in dashboard
Hi, I'm a new user of Analytics Plus and am wondering if it's possible in a dashboard to click on a single bar in a bar graph and use that selection to update the legend filter in a second, separate chart in the dashboard? Hope that makes sense. Also, is there a code view available where you can tweak or modify links directly in the underlying code? I'd like the user filter to always default to the latest date, but it seems to only accept a hard-coded static value that doesn't change as new daily
Can i run a query for list of technicians and their respective group on the service desk plus?
Can i run a query for list of technicians and their respective group on the service desk plus?
Problems - Unpicked request notifications
Hello, I need help. I'd like to receive notifications when new requests remain unassigned to technicians for more than 15 minutes. To do this, I've enabled the notification below under "Notification Rules": In addition, in my corresponding support group, I configured the options below. I initially set up 2 minutes for more agile testing: Even so, the notification is not sent after 2 minutes without a technician assigned. This is not a problem sending emails or my address because I continue to receive
Central not Syncing to Probes 12.2
Has anyone on here had a problem with verson 12.2 Enterprise with the Central not syncing with probes? Initially everything seemed to be working. But now when we add new servers to the Probes they do not show up in the Central. Central will continue to get data from previous servers added to the probes. But not any new ones. I currently have a ticket open but they are still looking at logs and I'm kinda stuck this weekend. No firewalls, same subnet. Shows connected in Probe details. Looking
New Custom View Shared Field
Hello, Thank you for adding the ability to share requests with other Technicians. I was looking for a way to create a New Custom View in Requests that would include requests Shared with me. Currently there is a pre-made view that has these, but I would like them to appear with my assigned requests. I did not see anything with Shared listed in the Advanced Filtering drop down list. Thank you, Perry
NetFlow Analyzer shows only last 24-hr data
I just installed NetFlow Analyzer Free Edition a few days ago. I notice that the charts show the data ONLY for last 24-hrs, even if I select longer time period, like last 7-days, 30-days or Custom. I am on build 12200 and was told to apply the latest fixes and I did. Issue still remains that I cannot see data older than 24-hours. Any help will be appreciated.
How to Search on google Acer Laptop or Computer Isseu?
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Using ADSelfService Plus GINA agent with Windows Native VPN to change cached credentials
When enabling the VPN settings for updating the cached credentials via GINA, I wish to use the native Windows 10 VPN Client. The ADSelfService configuration requests a Pre shared Key for this type config, and the instructions are not specific. Do I need to configure an endpoint on the Win 2012R2 RRAS VPN server with the same pre-shared key? How do I troubleshoot issues with this feature (logs)? Thanks!
Auto-Enrollment
Is there a way in ADSelfService Plus to auto-enroll a user (based on query) with the email address defined in AD? We only use the 2FA w/ email and/or TXT Message and do not use the security questions. When we went live w/ this product a couple of months ago, we performed a bulk import of all users via CSV. Net new users are not 'enrolled' and we don't want them to do it themselves, but we also don't want to have an IT person re-run the import process as new hires (daily) are created. Is there
GINA/CP Scheduler mechanism rights
According to the updating cached credentials note: "VPN client settings will be applied to users' machines during GINA/CP installation or when the GINA/CP scheduler runs." How exactly does the scheduler update these settings on he client? Who pushes or pulls? Is this a LAN only feature or will it operate over the Internet? What credentials/rights are required? (hopefully not a domain admin; running the service account for the entire product as a domain admin, with Internet exposure, is a red flag)
SQL injection
I am running Build Number : 5325. Our latest security has found the SQL injection vulnerability. Has this been addressed in the newest version?
GINA/MAC install error
Hi There is one problem to install GINA/Mac (Ctrl+Alt+Del) Error message: Try again after some time,There is already another Install process/scheduler running... There is no install process and scheduler we made but the error still same for 24 hours. How we solve this problem?
Moving bulk users from CVS to different OU
Hi All, I have more than 300 users,in different OUs of my AD ,i have the full list of users in excel sheet,i want to move all this users to different OU,i can see the option in Ad manager to move through CVS file ,what should be the format of users in the CSV file
Upgraded from 32 bit to 64 bit. Lost everything. Please advise.
I followed the instructions in this forum on upgrading ADManager Plus from 32 bit to 64 bit. I was able to get the 64 bit version installed. However, I have lost everything that I built in the 32 bit version. All templates, automations, webapp settings, and the service no longer will install or uninstall. We are down and no longer able to use ADManager Plus until this is resolved. Please advise. Thank you. James Rigoulot
New User Created with Legacy Mailbox
Hello. I recently had a user that was created with a legacy mailbox. This is not a problem that I have seen before. I checked the Exchange2007Logs.txt and found that for the user in question I received the following error message: Powershell result :The operation couldn't be performed because object 'Users LDAP Path' couldn't be found on 'My Domain Controller'. I reviewed a few other new user mailbox creation requests and did not have this issue. I was wondering if there was a way to diagnose if
Get to solve your Problem Canon printer Issue |
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How to delete scheduled discoveries?
I created a couple scheduled discoveries, but now I can't find how to delete them?
Reports history ip computer ??
Exists in the application, or in another management application, a history of Ips that has assigned DCHP to a computer ??
o365 deployment problems
I'm referencing this page to try and install o365 remotely https://www.manageengine.com/products/desktop-central/deploy-ms-office-2016-how-to.html However, the extract contents of .exe step doesn't actually grab install files, it extracts a small downloader instead. Are there any updated instructions on how to do this?
How to Create Report of Worklog Hours per Customer in SDP MSP?
Hi I added SDP MSP data to Analytics. Out of the box I see a Request table and a WorkLog table. The worklog table does not have any info on the Account/customer. I can I create a graph of the hours booked per Account?
Newsletter de Abril
Ya está disponible el Newsletter de Abril! Conoce las 5 formas en las que OpManager Plus te puede ayudar a simplificar tu gestión de TI. Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Force PXE Server to answer special MACs only
Hi, According to this Thread https://resources.manageengine.com/topic/os-deployer-pxe-boot-question it seems, that I can not prevent the PXE Server to deliver the PE bootimage to other Systems. Configuring the PXE-Server to autoboot Windows is no solution. I want to control when a System is starting normally to Windows and alternatively when it is starting to an automated deployment with a preselected Image. Is this possible with OS Deployer? or Can I simply configure somewhere to which MAC addresses
Report - Measuring First Call Resolution
I'm looking for a report that can measure FCR. Anyone have any ideas? I don't see a canned report. Thanks!
displayNamePrintable in user reports
I believe that the LDAP attribute displayNamePrintable is mapped to Simple Display Name in ADMP. How do I get a user report with this field? It does not appear in the Add/Remove Columns. Thanks, Amit
QUERY Request: Actual time spent by technician
Hi there, I'm quite new to SQL and I'm trying to find a query that would show the actual time spent by the technician. So far, the queries that I've found online only shows the actual time spent of the group (or time elapsed) and not the actual work of the technician themselves. ME SDP: Version 9.3 Build: 9307 Database: MSSQL Version: 11.0.3153.0
Rules for Tickets created on the User Portal
Hi. How can I create rules for tickets comming from the portal? I need to add groups and reps to tickets that are created by the users via the Portal. Thansk Bruno
V12.200 - VMWare Events not alerting
Have been testing monitoring of VMWare events from vCenter. While OpManager sees the entire VMWare environment through vCenter fine, simple events like the migration of a VM do not generate an alert. We've tested this over and over today, with no results. Even powered off a VM, the only alert was from WMI and ICMP as the windows server was offline. - Ross Townsend
Request with copied in addresses
Hi all, This is a possible real life scenario: User A sends an email to the Helpdesk and also copies in user B (CC) for further comments. Subject of the email is: Testing Both, user A and user B will receive a ticket creation notification ie ##111## User B then has two optiosn: 1. when user B responds to the original e-mail sent by User A wit subject Testing, he will generate another ticket with ##112## and the subject of RE: Testing 2. when user B responds to ##111## ticket notification, Ticketing
Question: 2 diffrent licences, 2 servers
Hi all, Got a quick question about 2 different licenses. Situation: we have 1 live server and 1 test/backup server both with licenses however the live server has a license for 50 techs while the backup server has a license for 10 techs, we need to backup the live server too the backup server, what will happen too the techs and the system if we did this on these two different licenses? Will it stop us from doing the backup copy completely or will it reduce the amount of techs that are useable on the
requester -email
Hello, Is it possible to add requester's e-mail address into requester details section on request(incident) form like job title, departman, contact number. Regards, Ertan
Quick tips on SQL server monitoring
In attempts to ensure optimal performance of their SQL servers, DBAs often make the common mistake of overlooking certain key metrics or wrongly prioritize certain metrics over other crucial ones. In this post, we will try to cover the primary metrics that DBAs should keep in mind when it comes to monitoring MS SQL servers. If you are a DBA, you probably already have your own personal list of key metrics to watch out for. Nevertheless, let us take a quick look at how tracking certain key metrics
Need help with Custom Report
Hello all, I am having an issue when creating a new Custom Report. I have read through the forums before submitting, and found several posts that were similar, but I was unable to find any posts that matched what I needed exactly. I would like to create a scheduled report that automatically emails out with the following: All requests from the Current Month and Previous Month. The Current Month would be calculated from the current system date/time. Report would be a Tabular Report, with the following
Real Browser Recorder says "Validation.. Please Wait"
Hello, i wanted to work with RBM and downloaded the Recorder from APM-Server. After entering Hostname, SSL-Port, Username and Passwort I get the following message.. Nothing happends Please help me!
Batch Reports
I would like to run a query which generate batch report of each department from mentioned dates, so instead of running each department's report, it should automatically generate and send in .zip file , if its possible !
V12 lack of intuative configuration documentation
We migrated to v12 and like most migrations within the OPManager platforms, it was painful. This time, I fear its been irreversibly damaging to our DB. I liked the added feature of vCenter Auto Discovery, however I don't believe it ingested the existing devices in a healthy manner. If I go to a device within the vCenter inventory and try to start monitoring it, there's a prompt to add an IP. When I try and add that IP (which should have already been known during the auto discover of an existing devices),
Invalid License File errorCode ERROR CODE : 501
After rebooting the server OpManager won't start and I get a error 501 Invalid License file. I have version 9 of OpManager. Last time this server was rebooted was back in August of last year with no problems. The only thing different was that I added more memory to the server.
Firewall and AV Status
I really like being able to see the Firewall and Anti Virus status from Inventory that came with 10.0.72. Is there a way to get a report though or even a filter view ? I'm just about to replace our AV (all through DC of course) which means Windows FW is going to have to be re-enabled. It would be really useful to easily find the machines things didn't go according to plan on. Regards Mark
Unable to Push package on remote location.
Hello Team, We have DC which was we used to installed package in our remote location across the world. Recently we found that, on one of our remote location we are unable to deploy package as well as windows patches. Its showing YET TO APPLY state in DC console. but nothing happen further. When we try to troubleshoot & check in Scope Management, the remote location was properly Sync with local office. Kindly request you to provide us your suggestion to troubleshoot this issue. Looking forward from
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