Custom Dials relocating to correct title header
Good morning I have attached a screenshot of normal dashboard for a rds server. I have switched on several dials but they all seem to be populating under custom instead of the correct title. For example the disk usage dial should be under disk title but is instead under custom. Can we move the dials? Am i doing something wrong with the dials like choosing incorrect ones? Any assistance would be appreciated. Many thanks
KB4012216 issue with event ID 4768 and workaround
This is to provide you all a heads-up regarding the recent Windows Server 2012 R2 security update from Microsoft, KB4012216, and the audit failure it causes. When you apply this security patch to the domain controllers, they will fail to log the event ID 4768, which represent a user being granted or denied TGT. We’ve reported the issue to Microsoft and hope to receive a solution ASAP. What does this security update flaw do to your ADAudit Plus and AD auditing in general? Many clients, who’ve had
Enter Subject Here
Hello, We use the Desktop Central icon in the system tray to create helpdesk tickets in ServiceDesk. We would like the Subject field filled out every time a customer puts in a ticket. The issue is the default setting is Enter Subject Here. The customer rarely fills this out and we end of getting a bunch of tickets with this subject line. Is there any way we can make the Subject field mandatory to be filled out before a ticket can be submitted? Thanks, Frank
Purge the Patch Folder in applications manager ??
Hello, Is possible to purge the patch folder? Our patch folder is about 1,1GB. Regards, Luis Lorenzo
In SCP->Report->New Query Report.
In the SDP we have under this option, the structure of tables and relationships. But in the SCP i can't find this option... where is? or maybe you have a document with this information? Best regards / mb
HTTP 500 issue after upgrade to v9.3 build 9307
Hi, After upgrading my ServiceDesk Plus installation to v9.3 build 9307 2 days ago we've needed to restart the windows service at least twice a day as users start to get a HTTP 500 error when trying to navigate to the site. Logged on SDP ticket # 8050692
New Query Report
Hi, I have created a new query report to extract all users information and create a phonebook. I have added 2 'User Additional Fields', one called 'Extension' and the other one called 'Status'. I have the following query already: SELECT aa.FIRST_NAME "FullName", dept.DEPTNAME "Department",sdorg.NAME "Site",aacontact.LANDLINE "Phone",sd.JOBTITLE "JobTitle",aacontact.MOBILE "Mobile" FROM AaaUser aa LEFT JOIN UserDepartment userdept ON aa.USER_ID=userdept.USERID LEFT JOIN AAAUserContactInfo aausercontact
How to import template .xml file into OpManager
Hi, Can Someone explain me about how to import .xml template file into OpManager? I just started using this software recently. Thanks.
Adding BCC'd emails to a default support group
We have a problem where an email is sent to our service desk email but is BCC'd so the to address matches the from address which doesn't match any email alias listed under our support group. So that email never gets added to any group and can go unnoticed. Is it possible to use wildcards under support groups? So that if an email doesn't match anything it would go to that group for routing?
Self-Service Portal "Submit Request" Widget
Good Afternoon, I noticed that the behavior of the default "Report an Incident" widget caused it to change between going to my default incident template and the service catalog based on whether or not I had anything enabled in the service catalog. I wanted it to always go to my default incident template, and only allow the requester to pick a template by using the "Request Catalog" drop down in the top left of the header. In order to achieve this, I created an html file with the same icon and a
Mail Fetch
I am unable to stop the mail fetch. It currently says running, and the last attempt says it was yesterday. When I press stop fetching, it just spins. Is there a way to stop it without restarting the application?
Is there a way to generate and use self-signed SSL certificate with 11.4?
We've been using EventLog Analyzer since 6 or 7 version constantly upgrading on top. At some point its self-signed certificate expired and i had to generate new one with JRE keytool and edit server.xml to make it use it. But now i have to install 11.4 fresh and it doesn't work this way. It lets me generate CSR, but this is a local server in a LAN. StartSSL won't let me generate a free cert for local "domain". We don't want to pay for a cert for a local system. So is there a way? Maybe some new instructions
Can i give a requester administrative permissions?
I need to give a specific requester admin permission to review requests, assign requests and change settings. can i do that? if yes how?
Adding Radio Buttons or Select Multiple Items
Hi, I am trying to design a form, where a user can select multiple IT systems. I have tried to use the multi-line new field, but it does not seem to do what I would like. For example, a user can select system 1 and system 3: - System 1 System 2 System 3 Our current form (external to ManageEngine), has tick boxes, where a user can select over 30 different options. Thank you for you help in advance. (admin, if the question is not in the right place, please move it ) Donna
Exchange access with certificates
Hi there, am going to put in place a POC for a customer who already has an MDM solution. This customer has a problem as his MDM product does not manage very well certificates, so when the password expires, users can not access to the emails from mobile devices until they change it. The need is to manage the access to the Exchange server from mobile devices only with certificates and being sure that all the Exchange contacts are always available from the device (another problem that the customer is
Script Update Automatically Status between Dependent SR - Parent Request & Child Request
I am looking control status Status between Dependent service request where Parent and child to be updated between each other automatically and to matched accordingly for example When Child Set as Under Development - Parent will be Awaiting Development when Child set as Internal testing Parent Will Be Open when Parent Set as User Working Child status will be User Working When User Closed Parent Ticket, Child Ticket will be closed. so how we can achieve this is essential Status Management
Add Text feature not Working for Me
Hi I am trying to add some Text to a dashboard. Nothing happens when I click on the Add Text or Add Image button. The Add Widget button does work. Anyone else experience this issue? I am on the latest build.
Group & Tech blanks out when clicking edit request
We've had an issue forever that is bizarre and support can't seem to help. When I click on edit on a request it clears out the group & technician field. Our technicians need to be able to edit requests so they can change the subject lines. Any ideas?
Changing Scanned Assets
We are trying to leverage the asset management section of Service Desk Plus but unable to make the required changes. For example: There is a product type 'Switch port' When we scan the IP range of that network for other devices, (workstations, server, etc) the IP address of the switch port (or even the ILO on the server) show up in the scan. When we go to Assets - All Assets screen the 'actions' menu is limited to: Modify State, Add to group, Configure Depreciation When we open the CI Details -
Quick change option for "Status" just like the quick change option for which technician has the call
Hi, I love the idea of the quick drop option from the main view (for choosing which technician) Would it be possible to get this option added to "Status" as well? Link below for the technician drop down menu, https://gyazo.com/cc0d7c7148b24ffb15033cf2c21ea965 Many thanks, Brad
Service Desk plus - Pass Through Authentication windows prompt
I've been playing around with the Servicedesk plus and it seems to fit our needs, the only issue I have is when I turn on and setup Pass Through Authentication with my AD, Anyone who tries to access the service desk gets a windows login prompt pop up. Even if you enter the correct details, the prompt reappears and doesn't allow anyone to log in, On the server, it does take me to the normal login windows after a few tries which allows me to log in and turn off Pass Through Authentication. Any suggestions
Computer with client doesn't connect to a server
Good Day! I have a pre-installed ManageEngine client on a computer. But, when I make scan using IP-address, or DNS-name, I get next error (see a log-file in attachment). I need Your expert help. Best regards, Mikhail Vinnik
Export reports with usable dates
How can I export a report from Service Desk with usable dates? Currently, if I export the report either via XLS or CSV, the date is not in a date format that is readable by Excel, so I can't do any calculations or graphs based on the data. This is quite frustrating as I need to combine data from different platforms for reporting purposes.
Version 3110 released
We have released a newer version of Analytics Plus today. This release comes with the following bug fixes. Synchronization issues with ServiceDesk Plus installations that have more than 8 request additional fields has been addressed. Problems in exporting dashboards that contain widgets have been fixed. Synchronization problems with the latest version of Applications Manager have been addressed. Users running version 3050 or above will be able to apply this upgrade pack. Users running version
ServiceDeskPlus - "Sending notification failed"
Hi, I have configured "ServiceDeskPlus standard free edition", all is working fine, but when replying to requests am getting this error. "Sending notification failed." I have searched a lot but unable to get through. please advice. fyi, Version is: 9.3 Build 9307 When I stop the service and then start it again, I can reply to one request only, then after it again starts giving the same error message "Sending notification failed". In log file "C:\ManageEngine\ServiceDesk\server\default\log\serverout0.txt",
Stop the normal ticket creation notification for a certain ticket
Hi, We have created a quick phone call template, the purpose of the template is to log a phone call, but on a creation of the ticket, it will also be closed at the point of creation. I would like to see how I can stop the ticket creation email notification and just have the close out notification (have a business rule that is the mode is "Phone Call" then send out a notification to the contact) Also is there a way that I can assign the Quick phone call template to the "log a call" feature? Cheers
Notify Requester if a request is shared to a department.
Hello (Build 9307) I love the Feature to share requests to other users. Thanks for that! It also works to share a request to a group of people, if I select a department. If I do so, I expect that every requester who belongs to that department would get the notification E-Mail. (nobody gets a notification) It should be the same as a requester receives if I select a requester to share the request. Thanks and Regards, Markus
Rest API GET_REQUESTS
Hello. The non-MSP version of ServiceDesk Plus API has the "GET_REQUESTS" operation that getts all the requests for a view. https://www.manageengine.com/products/service-desk/help/adminguide/api/request-operations.html#Requests It looks like this functionality is not available in the MSP version. https://www.manageengine.com/products/service-desk-msp/help/adminguide/api/request-operations.html Is there some other way to get similar functionality in the MSP version?
populate drop- down lists from AD
Is it possible to populate drop-down lists from AD?
ServiceDesk Plus 9.2 Released
Dear Users We are glad to announce the new version of ServiceDesk Plus - ServiceDesk Plus 9.2, which comes with jre 1.7 and Tomcat 7. It can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/download.html Existing customers, kindly note that the upgrade to 9.2 can be done from build 9119 or 9120. Customers in earlier builds can move to build 9119 by applying the service pack available at https://www.manageengine.com/products/service-desk/service-packs.html
Can we go back to 11.6?
Maybe version 12.2 has a nice view but we prefer a working tool. It is slow very slooooooowwww. No afther some weeks a lot of devices are gone. Now we had to start over again to fill the tool we want to know is it possible to get back to 11.6.
Text Editing and Formatting
Good Afternoon... Is there anything on the roadmap or planning for future releases to look at the text editing functionality? I've always found the formatting of email templates, replies etc to be very inconsistent. Formatting will change on it's own (eg, a line will send in bold or un bold), or trying to edit an email signature and putting a line break in will then throw out all other formatting in the template. We're in a position at present where I don't feel confident changing templates as I
Missing translation in multilanguage for defined views
Hello Build 9307 Sorry, if this was posted before. In the defined views, there are the new Shared Views not translated into German (and maybe other languages) Regards, Markus
Opmanager Inbuilt tool
Dear Team kindly clarify my doubts on Opmanager inbuilt tools.In the new version of OPManager are the following included without licence . a)workflow b)Rack builder c) 3RD Map if yes are they available in both essential and enterprise. Why don't we have a booth camp or training webinar has available in service desk. Regards Manish.
Windows Service Monitors Empty List
I am trying to setup a proof of concept where I am trying to monitor the failure of a particular Windows service. I have a Desktop PC running Windows 10 (target) and a laptop running Windows 10 (Server). There is no domain setup on both. I have added the desktop to OPmanager and successfully setup SNMP as well as WMI. The test credentials shows as a success. If I go to the monitor tab and select windows service monitors and then add a service, I will get an empty list. Isnt there suppose to be a
How to import template to OpManager ?
Hi, I am just started testing the OpManager and I see lots of templates (eg. cisco, juniper, server2012R2) I like to know how the template is used in OpManager and how to import the template into OpManager? Thanks. Yan
Application Manager & Service Desk Plus CMDB Integration
Hi, We use Helpdesk CMDB and add all CIs in it. Now, we can try to associate appmanager's monitor and servers in CMDB. Although server is saved in CMDB , it is added again with ip addres. My question is how can I associate existing servers in CMDB and AppManager, is this possible? Example of monitors is attached , If I click on the CI info , is there a chance to get me to the existing server instead of adding new one?
SDP API XML Output
I am trying to modify some of my assets via the SDP API. I am able to do this successfully, however the output format that is returned when the operation is completed is in JSON format. I would like it to be in XML format. I see that the documentation says to use an optional field to specify this, however I have been unable to find how to do this. Is it possible to provide a simple example of the input data that I would need to specify in order to get XML output? Thank you very much!
Script Master 17 - Auto-create change request (s) for unplanned changes on Assets
Hi folks! I'm back this week with another useful script to help you with your ServiceDesk Plus needs. I trust that you found last script to populate requests on tasks associated, very helpful. This week's script helps you auto-create change requests for unplanned modifications on Assets using Custom Schedules. Generally, multiple assets are inventoried in ServiceDesk plus and if an asset was to be modified, a change request should be associated with it. In the case that the asset is modified sans
[KB]Take back control over your Exchange server and Exchange Online mailboxes.
Problem: All businesses, small or large, use emails for communication. Messages sometimes accumulate in mailboxes due to using emails as the primary means of communication. This causes several problems. Your server storage usage becomes off the charts. Mailboxes could reach their storage limits and prevent sending or receiving of emails. The second scenario is especially troublesome if it involves the top brass of your organization; you don't want them to miss out on an important email. Solution:
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