Reply to a conversation
Hi, Is there a way to reply a conversation only from the application without send the email to the request? Another thing that i don't understand is the meaning of "Hide from the requester" if i have to send and email to comment something in the ticket. Thanks
Pushing the Agent
We tried pushing the agent through the group policy but it did not work so far hence we have installed the agent for individual workstations from normal installation wizard and it was successfully scanned; and although we have followed the exact steps as provided in https://www.manageengine.com/products/service-desk/help/adminguide/configurations/discovery/methods-of-deployment.html the pushing is not happening through group policy. Note: We are using the Manage Engine Service Desk Plus 9.3 Build
Notify before area on Contracts
I would like to choose to use Months, Weeks or Days for the Notify Before area. This would be easier for me that calculating days.
Admin Guide for ManageEngine ServiceDesk Plus 9.2
Hello, Is there an Admin Guide available for ServiceDesk Plus 9.2? I am in the process of updating the short document for all technicians (SDP v8.1). Thanks in advance. Nikhil
Button to run Business Rules manually in the open and unassigned tickets
This button would allow admins to test, troubleshoot and run new rules against tickets that have either not run, are having issues or are new. This can help to save time for admins if tickets are coming in in large quantities. As an example Outlook has a similar feature where an individual can run their rules manually at anytime. I think this would have a positive impact on the service desk plus community.
Adding custom fields to solution section of problem.
Hello, I would like to know if it is possible to add custom fields under the problem module in the solution section of the individual problems. For example I want to add a Corrective Action and Corrective Action Owner field.
Is there an outlook plugin?
Is there an Outlook plugin for Office 2016? We want to get the reminders from ServiceDesk in Outlook.
Department names have changed, how do I update old tickets?
We have reorganized our company, and many department names have been changed or tweaked. When requesters view "all department requests", only a few requests show up since it queries the new department name. I assume that I need to run DB queries on the backend to update all the old tickets, but I am unsure of how to do so. Any help would be appreciated. Thanks! Jordan
Software Audit not reporting the correct number of installs
We are having an issue with the software audit. As an example, as you can see from the attached, it is stating we have 2 installations of Exchange Server 2013, however, we only have one. Please can you advise how we can get this resolved as it is not giving correct figures for our software installations and our management is losing faith in the product. Kind regards, Shaun
DC Mobile App Issue
Hello, I am trying to sync my desktop central server to my work phone provided by my company. When I open the app it asks for the server name and the port number, as expected. When I go to the admin tab all the information that its asking for is listed right there however when I go to enter it all into the app I cannot connect to the server. Does anyone know why this may be? I am 100% connected to my work network so there should be no issue there. Unless the information that the DC web portal is
Alternative Targets
Hello, Does anyone know if its possible to target DNS entries in desktop central? I don't see an option in the regular target drop down menu but I thought maybe there was a setting or a feature I have neglected to enable. Any help is appreciated.
Auto resolve on no response
When using a status such as 'Pending response from requester' it would be very useful to have a workflow process to automate the process if they do not respond. eg If no response in x days, send a nudge If no response in y days, send a final reminder If no response in z days, auto resolve / close the request
Copy previous Purchase Order / Purchase Order Template
Dear SDP Team, We've been patiently awaiting the arrival of an option to make Purchasing much easier. 1) Create a new PO from a Previous order Use case: We order the same set of laptops each time, sometimes weekly. Each order has 10 components (hardware, software licenses, components, etc.) Each time we have to fill out the PO in the exact same way, and going through and adding the individual components to the PO when it could be automated is frustrating. How about an action item that allows to Create
How to add computers
Dear All I am new to this software can any body help me how to setup or configured this tool for a computer lab???
Last successful scan report
Hi, Is it possible you could generate a query in MS SQL format for me, so I can produce a report? 'Resource Name' and 'Last successful scan of a workstation report within the last 90 days'. ServiceDesk 7.6.0 Build 7602 Thanks Mark.
VMwareVirtualMachine deleted by mistake
Hi all, By mistake i deleted the VMwareVirtualMachine Device Profile in my OpManager 12.2 Is there any way to recover i, i tried to find this template to download without lucky. Thanks in advance! Nicolas
Remote Control to Computers off local Lan
Is it possible to use remote control to access computers/laptops that are not on the local network via Desktop Central? We have a forwarding server set up for our MDM, and the agent currently has that as it's secondary server IP address. Is this possible, or could I get support in how to achieve this? I have just updated it to the latest Patch 10.0.73.
Domain drop down at login
Hi, I am building a new instance of Service Desk Plus. I have imported requesters from Active Directory but when you login there are 3 domains available e.g. THECONSORTIUM theconsortium.com WORKGROUP Local Authentication (SD authentication) I'm guessing the SD software has pulled these from my AD. I only need THECONSORTIUM as this is the domain everyone logs in against. How can I remove the other 2 selections from the drop down? Many thanks, Lee
Request Notes
When forwarding a request if notes are public are we able to include that in the forward or reply function? Also is there anyway to make all notes "Public" instead of private?
Event Log Analyzer server startup problem
Hi all Event Log Analyzer Server not running automatically and tried to run.bat files manually it throws error as . JAVA: "\bin\java" . JAVA_OPTS: -Dcatalina.home="" -Dserver.home="" -Dproduct.home="" -Dlog.dir=" " -Dhttps.protocols=TLSv1 -Ddb.home="" -Dfile.encoding="utf8" -Djava.util.loggin g.manager="org.apache.juli.ClassLoaderLogManager" -Djava.util.logging.config.fil e="/conf/logging.properties" -Dserver.class="com.adventnet.la.framework.Starter" -Xbootclasspath/p:"\lib\jaxb-api.jar;\lib\jaxb-impl.jar"
Apache Struts 2.x Vulnerability (CVE-2017-5638)
I wish to check which version of Apache Struts is ELA using? is the current version of ELA affected?
WMI not possible because of NAT
Hi Unfortunately we have two remote offices with the same IP range and have to use NAT to access one of them. Unfortunately WMI does not work because of the NAT. Is there some kind of probe or agent we can install in a remote network or servers to monitor them? Without WMI there is a lot (like Windows Services) we can't monitor properly. We are using the Essential edition of OPManager. Kind regards, Michael
User Creation Templates - DisplayNamePrintable
Hi When we create a user from a template in ADManager whos name consist of the Danish letters æ,ø or å we get an error in Exchange 2013 On Premise: We have found the cause to be that the attribute: DisplayNamePrintable is set: This happens only when we use ADManager. Doing it manually, the attribute are not set How do we change this attribute to “not set”? Thanks Torsten Thomsen
New Update Opens a new Tab each time I open a ticket.
When I open a ticket, it opens a new tab that I ended up having 15 open just by navigating around. We recently have an update. I already adjusted my browser and I can't turn it off.
Director Level
I think it would be useful to be able to add a director level of management into the hierarchy. What I mean by that is some allow managers to be over (and even members of) multiple departments that report to them and grant them access to view all of their own departments requests. This feature could even span over multiple sites as these directors may have departments spread over 2 or more sites. It seems to be already semi-implemented per the "Organizational Roles" section, but that is mainly
Report Request
Build 9301 MSSQL Looking for a report what will give the following by month for the current year Month/Year Requests Created (Incidents AND Service) Requests Resolved (Incidents AND Service) Surveys Created Surveys Received As we don't send surveys to technicians, the requests created and surveys created will be different numbers. Possible? Thanks as always
Upgrade Opmanager v11 to v12
Hello! How can i upgrade Opmanager v11 to v12?
Version 9230 restoredata fails
Hi, I am trying to restore a backup of my production system into my development environment. I am using restoredata on my development system and pointing to a recent backup of my production system, but the backup eventually fails with an error "Cannot find the object "ARC_ServiceReq_4501" because it doesn't exist or you do not have permissions". Unfortunately that error message isn't very helpful to let me find out how to correct it. I would appreciate any help. My goal is to mirror my production
Date Field when using it in a canned response
Hi, I would like to look if there is a way we can change the format of the date when it is shown in a canned response from a form field. Currently the date is shown as May 10, 2017 04:06 PM I would like to see if the time can be removed. Regards Cathy
Canned responses and signatures
Each time we use a canned response the signature goes from the top of the mail to the bottom of the conversation. Let me show you: -When you don't use canned responses it automaticaly works this way: 1- Your reply 2- Your Signature 3-Mail you are responding to. -When you use canned responses it automaticaly works this way: 1-Canned Response 2-Mail you are responding to. 3-Your Signature Is there any way to keep it where it stands when you simply reply to the request? Thanks,
One Resource group not working normal
Hi , I have version 8.7.0 Built 8704 of PMP , here im facing an issue . I have four Resource Groups . When i perform password reset on Resource groups , they all work fine and send me email notifications after completion of the task . But one Resource groups which has the least number of resources , stops after 45 to 50 mins and doesn't send me any email of completion or non completion of the task . As i click audit , only thing i see is that the password reset has stopped :(. Need Help . Your valuable
Problem Management form - solution does not always have to be a Knowledge Document (i.e. a solution page)
Dear all, I'm not able to describe a solution to a problem except if I create a Knowledge article, i.e. a page in the Solutions module. Quite often the solution to a problem is a technical one which goes through change management, which means that there is no point on creating a Solution as defined in SDP. Could you please add the functionality of allowing the technicians choose if a solution to a problem requires adding a page to the Solutions module (meaning the creation of a knowledge document).
Business rule not working
Hi, We have implemented service desk plus in our organization. We have defined business rule for subject and description nut it is not working. Kindly let us guide what configuration is required to run business rules perfectly. - Microlink
Template changes locked down
Is it possible to lock down a incident template to protect against the task details being changed? Or if it gets changed, the owner has to approve or gets a notification?
Is it possible to make Sub-category or Item to (Main)Category or Sub-Category ?
Dear Sir, Is these possible? Sub-category to (Main;First)Category or Item to Sub-Category (* of course, there were requests that use those category, sub-category, and items) If it is possible please let me know how to make it. Thanks always. Regards. kcsong.
Auto-logon only user?
Is it possible to configure a user that can launch the auto-logon, but not have the capability of seeing the actual password that gets them in? We have a number of contractors that require local admin access on short-term (a month or so) basis for custom product installs. It would be great to give them access via the auto-logon, without them having the ability to click on the password and see what it is. Is this possible? (If it is covered in the documentation, I couldn't find it. I am new to
Copy group access to another group
Hi, Is there a simple way to copy one AD group ressource/password access to an another AD group ? I have an existant AD group in PMP, and just imported a new AD group in PMP. I would like to give the same passwords/ressources to the new imported group without make it manually ;-) Thank you for your ideas and help ! Best Regards Attila
Auto logon a resource to a website
Greetings everyone, I'm new to the product and probably have a very newbie question. I've got a resource setup in Password Manager Pro. It's setup with resource type of "Web Site Accounts" with the resource URL pointing to the logon page. I've then setup the credentials to login as a user account. Seems straight forward, but when I try to do the Open Connection, the tool takes me to the logon screen for the resource but does not enter the credentials. I've spent quite a while trying to debug,
How retain ticket status
Good day, Please I am having an issue and require ideas on how to resolve it. I have limited slots for technicians and at sometimes in the organization some of the technicians are re-assigned new schedules or they leave the organisation outright. Now the problem is when this happens they are either not technicians any more (they become requesters) or they are moved to other departments. Now when this happens and there is a change in the configuration of the MESD, the tickets for which they where
How do you restore a users Default Group and only that users Default Group?
How do you restore a users Default Group and only that users Default Group?
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