Auto resolve on no response

Auto resolve on no response

When using a status such as 'Pending response from requester' it would be very useful to have a workflow process to automate the process if they do not respond.

eg
If no response in x days, send a nudge
If no response in y days, send a final reminder
If no response in z days, auto resolve / close the request

                  New to ADSelfService Plus?