Is it possible to hide "Resources" in request view?
We have some Request Catalog items that use dynamic forms. Basically the first Resource (under "Asset Details" section) contains a drop-down list that defines the form type. Using field and form rules the remaining Resources/Questions are displayed or hidden depending on the selection. The problem is that in edit mode it works perfectly (only the relevant information is displayed), however in request view all Resources and Questions are displayed (including non-relevant Resources and Questions that
Currently Running Configs/Deployments for Specific PC's
Hello, Can anyone tell me if there is a way to view the already running configurations and/or deployments for 1 specific machine? Or if there is even a way...... Thanks in advance!!
Is there a way to see when a piece of software was uninstalled from a computer?
A piece of software went "missing" from a user's computer and I am trying to figure out when it happened. The History tab on the "Computer Detail" Inventory screen only shows one day of history. Is there a way to see more days of history? Or, is there somewhere else I can look?
Upgrade from v11 to v12
Hi, I can't find any documentation for thee upgrade from v11 to v12, or where to get the upgrade. I see the current Eval download is for v12, but cannot find the download for existing customers. Could someone help please?
v12 - Auto Discover and Device Templates
Can someone possibly shed some light on the most straight forward and efficient approach to adding 1000 devices into v12 without doing it manually? Would it be the following: 1. vCenter Auto Discover 2. Modify default Device Templates as necessary (how to associate)? 3. Create Notification profiles - which triggers will alarm what emails. 4. Create Rules Engine to create notification profile association?? 5. Run Auto Discover (to associate alarms, alarms <template> and notification profiles)??? Is
Forwarding Server Setup Error
While configuring the ME Forwarding server, I get the error "Server configured is incompatible, Kindly update to the latest". ME Forwarding server version: 90031 DC version: 10.0.72
Resend Conversation issue -- new feature introduced in 9300
Often we run into an issue where a technician does not have the ability to reply to the requester. They are provided with the 'Forward Request' or 'Resend' options: This seems to occur in two circumstances: - another technician, then assigned, is cc'd on a request. The technician replies which creates a new ticket. This ticket is then merged to the original which creates the broken conversation - multiple technicians may work on the ticket and be assigned a task through its lifecycle. If one technician
Default user auto login
Hi Guys, My colleague who has installed ADmanager plus has recently left the workplace. When I try to access the system from any computer on the domain - It types in the default "Admin" username and password. This means any user who knows about the system existence may open it and edit my AD. How do I block the system from typing in the default admin? Thanks
Strange Issue
Hi, We have a strange issue whereby when you review a user and click their Account Tab the password appears with the password ************* but the retype password blank. This means you can't proceed without either exiting (It errors if you click away) or changing their password ! I've not not had to amend users but all we have done recently is deploy a fresh install on a new server.....there are no other problems. Any ideas ? A
Adding new status types breaks OPEN request view
After adding additional Status request types all tickets now filter in Pending instead of Open Requests view. How can I make custom status types appear in the proper view filter?
Server Hardening
Hello I would like to know if you have any documentation or recommended security protocols for the hardening of the host server that has AD Manager Plus installed. This relates specifically to the Windows hardening, as well as the actual AD Manager application. At the moment, I have SSL enabled for the web aspect, but I want to know more specifically around access the server application itself. Access to the server via Remote Desktop is restricted using security groups. Other industry specific hardening
No groups are displayed for some users
When viewing a user's group membership, none of the groups show. This issue isn't with every user, but in about 6 so far. I have attached an example that illustrates issue: Screenshot 1 shows no groups for this user in AD Manager Screenshot 2 is the actual group membership of this user, using ADUC who belongs to more than 10 security/dist. lists. Any assistance would be greatly appreciated. Thanks
Pattern Unlock
I have set up an Android profile with a passcode policy configured like this. Minimum Passcode Requirement : Numbers Minimum Passcode Length : 4 Maximum Number of Failed Attempts : 10 Auto-Lock the device when it is idle for : 120 Seconds Number of Passcodes to be maintained in the history : -- Maximum Passcode Age : -- Force Passcode Policy After : 30 Minutes Unlock Device using Fingerprint : Allowed This works just fine but I have several users requesting to use the pattern unlock feature. This
automation policy -more option
What is the purpose of regenerate report option provided under automation policy? How it works?
report on individual projects
Folks, I was looking for a report on a individual project that only shows the milestones that are open along with the milestone descriptions, milestone owner and scheduled start date. Then a list of all tasks under this milestone and with each task: status/description/task owner/percentage completed and last comment per task. Is that possible? We are using MSSQL and MSP Plus 9.0 Thanks, Kathryn
Netflow on Cisco ASR 9K
Hi all, I'm using netflow manage engine 9.8.7 and Cisco ASR 9K. This is my configuration flow exporter-map FLOW_EXPORT1 version v9 options interface-table timeout 60 template data timeout 60 ! transport udp 9996 source Loopback0 destination 1.1.1.1 ! ! flow monitor-map FLOW_MAP record ipv4 exporter FLOW_EXPORT1 cache timeout active 60 cache timeout inactive 15 ! sampler-map FLOW_SAMPLER random 1 out-of 65535 ! interface GigabitEthernet0/0/0/0.121212 service-policy input 100M service-policy
Manufacturer by device by Site report
Need to create a report for a specific Manufacturer on each device by site e.g. Changeable criteria Manufacturer sorted by Site "Site" Software Workstation Hospital "McAfee agent" "asset name1" "McAfee agent" "asset name2" "McAfee agent" "asset name4" Clinic
Connect an item from drop down menu to the next field in the incident template
I have another question about the Incident Template I am building. For instance, it is mandatory for all users to pick "Program location" from drop down menu: Program 1, Program 2, Program 3 and Other. Is there any way to connect an item from drop down menu to the next field? I want to bind "Other" to the next template field ("If other, specify" single line text) Plus, I need only one of those 2 ("Program location" , "if other, please specify") items to be mandatory, not both of them simultaneously.
Auto Merge without ticket number?
Is there any way to automatically merge tickets based on the title of the request? Our users tend to copy the helpdesk, but then reply to each other in long ongoing chains, but they don't login and use the helpdesk themselves, they just keep replying to each other with helpdesk copied... which creates a new ticket for each reply since the ticket number never gets entered.... Any solution for a situation like this? Thanks, -Brandon
Widget resize fail
We just upgraded to 3100 last week. I noticed that the widgets needed to be resized manually on one of our main custom dashboards. now, when testing the read-only licenses, I embeded a dashboard into a sharepoint page and the widgets are now REALLY messed up. Bug? Could be CSS conflict being in a SharePoint site. I'll try and do a test in a normal page and see if that has same behavior. Although the application itself has issues re-sizing widgets so that's probably not related. View is from IE 11
Extend the textfields of the tasks in the homescreen.
Hello Could you increase the text fields of the tasks in the homescreen. It would be very useful to read more of the title! As you can see, there is a lot of free space. Regards, Markus
What's the most innovative thing you've done in your IT support?
A general perception is that innovation is very rare in service desk environments that are generally locked into established processes. . I am trying to understand how innovation happens in IT service desks and looking for instances or examples where service desk/ sysadmin professionals innovatively solved challenges facing their service management operations. It could be handling a crisis situation , or a process tweak/ use of technology to achieve results,a growth hack, or a focused practice of
Dropdown from custom ldap attributes
Hello We are using the AD attribute "Division" as a mandatory attribute in all our User/Employee Creation. We have several divisions, and under each division are several departments. When creating an employee, we have to manually type which division the user belongs to. This sometimes results in mistyping. Is it possible to make a drop-down list from "Custom LDAP Attributes"? Another sub-question: It would also be nice if Departments could be sorted under Divisions... :) Regards, Annfinn
Spacer field type for form design
Hi, it would be nice to have a fietdtype 'spacer' that could be used if you wanted to group some fields and make sure there is some space to the next group of fields
O365 Manager Plus 4101 released with 18 new reports and 5 new audit & alert categories !
Hello Everyone! We are glad to announce the release of the latest build of O365 Manager Plus - 4101. This build comes with 18 new reports on Exchange Online, 5 new profile category, major enhancements, along with some bug fixes. Features : In Audit and Alert, 5 new profile categories in Exchange Online. Malware Detection - Audit emails containing malware along with details such as received time, sender, recipient and more. Spam Detection - Get audit details on emails marked as spam along with
Mobile App Pending Requests view
Have received reports from at least two technicians who have accessed the ticketing system via the mobile app (both were using iOS version) and when they access the "Pending Requests" view, they are able to see tickets from other support groups. When they access via the website and load the "Pending Requests" view, they only see the requests for their groups. Anyone else have this issue? We are on version 9.1 build 9117.
Disabling auto emailing to specific mail accounts
tl;dr Another support company we email have an automatic reply to say "Thank you for contacting us" then we email them back with an automated response saying "Thank you for contacting us" then they reply back to say "Thank you for .... etc. etc. Is there a way to stop this for particular email addresses? If not, please could you look at doing this? Thank you Brad
Custom tags in Sender Name field for outgoing templates
I would like to request that the templates include an option to edit the "From" field on Notification Templates. While a Reply-To option would be nice as well, I'm not referring to that in this feature request. I'm referring to the Display Name itself. What some platforms allow is the option to personalize the display name, the way Groups currently work. An example custom From Name: $Technician | Support Team = John Doe | Support Team
Unable to assign technician
Hello, I'm currently experiencing an intermittent issue where we're unable to assign a technician to a request. There are no error messages on screen, once you click saves it looks like its updated the ticket but leaves the technician blank. Seem to experience this on a few tickets every few weeks, any ideas what could be causing this? Running version 9.3 Build 9301 Thanks
Reps like contacts are incompatible?
It gives me the impression that a technician can not be at the same time a contact name of an account, I see that randomly, certain technicians are deconfigured in the apartment of technicians, and I think that is when these technicians, are enabled as contacts ... possible? Best Regards mb
Email notifications for Problem, Change, Pojects, Tasks
Hi Can you please advise if the IDs for the above modules are in the subject field (e.g. Problem ID ##$ProblemID##), will emails coming into SDP be parsed and attached to the relevant Problem, Change, Project, or Task record? Everything I've read refers to Requests and not the other modules. With regards to Task notifications, there is the Associated Module fields exposed. If I include the Associated ID in the subject field (e.g. Task ID $TaskID [$AssociatedModule ##$AssociatedID##]) will emails
SSO and social networks
Hello, Do you have plans to integrate Single Sign On with social networks like LinkedIn, Facebook, Instagram etc? Regards, Anton
Preventive Maintenance Tasks
Hi Team, 1. I'm looking to give PM access to the technicians without making them SDAdmin is anyway we can give this role to the selected Technician, 2. PM Schedule to be by day for example Monthly every last Friday Thank you
Getting report -
Hi, Can you help me to create a report with the below fields, the most important field is History. These are the fields: - History - Request ID - Create time - Resolved Time - Completed - Time Elapsed - Subject - Description Version : 9.3 Build 9300
Add ## ## automatic
Hi, I want implementing a template that some tickets with specific requested, when we reply that ticket add automatic the ## ## . to add the history in the same ticket Is possible add automatic the ## ## in these tickets ? Thank you in advance!
dashboard viewer license
Is there someone I can contact for pricing and specifics on the "dashboard viewer license" I learned about yesterday? We'll be looking for a quote for a few new licenses in a bit and I need to let my manager know to include this or not. I'll need to know a price and if I just need 1 of that type or multiple depending on the circumstances. I sent an email to sales yesterday but haven't heard back. Thanks David
Startup question\help
Hello , I want to be able to see which websites my users enter where can I see it? I want to able to see www.facebook www.ebay.com www.youtube.com etc... I have everything working and config but I can only see top source this " 77.125.115.60 97% 73.6 MB 60.56.185.170.interhost.co.il 1% 658.01 KB edge-star-shv-01-lhr3.facebook.com 0% 251.59 KB 212.199.202.34.static.012.net.il 0% 91.39 KB map2.hwcdn.net 0% 77.56 KB ns-med1-vip.012.net.il 0% 61.25 KB 36.47.2da9.ip4.static.sl-reverse.com 0% 58.68
Aged Calls per Technician and Unassigned
Dear All, Please how can I amend the MS SQL query below to include: WorkOrder ID Created Time and have the ability to generate the report on a monthly basis SELECT AAAUSER.FIRST_NAME,COUNT(WORKORDER.WORKORDERID) 'Inbound',COUNT(CASE when DATEDIFF(day, DATEADD(s, WORKORDER.CREATEDTIME/1000, '01-03-2017 00:00:00'), getDate()) <= 10 and DATEDIFF(day, DATEADD(s, WORKORDER.CREATEDTIME/1000, '01-03-2017 00:00:00'), getDate()) > 5 THEN 1 ELSE NULL END) '5 - 10 Days', COUNT(CASE when DATEDIFF(day, DATEADD(s,
Is it possible to add new services to the catalog in the standard free version?
I can´t find the where it's the place to add more services in the service catalog: https://www.screencast.com/t/aLfcmDfO Can anyone help me? Thank you!
Show Workstation in Software Licenses overview
Hello, is it possible to add a column with the corresponding Workstation in "Assets -> Software Licenses Overview"? (./SoftwareLicenseListView.do). Thanks in Advance. Best Regards Florian
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