When an alarm is generated by OpManager we send an email notification with an AlarmId and an impacted Device.
However when the alarm is not cleared after x amount of time a 2nd (and 3rd/...) alarm fires with a new AlarmID for the same device.
Is there any way to group these alarms together?
We are attempting to handle the Alarms in 3rd party tool under the Event Management process.
However, since each notification has a different AlarmId and the impacted device alone is not sufficient to define the uniqueness of the Alarm (a Device could have multiple things wrong at the same time) we have no way of knowing whether something is a new Event or if it's just not cleared yet.
If we were to group on the device and multiple items are wrong then a single clear on one of the issues would cause a cascade of closures.
Hence my question: Is there a way to group re-fireing alarms together on some id/variable we can send in the notification?