Tickets not available
We have several tickets that we cannot find in any views. We have searched by ticket id, requester name but it seems the tickets are missing. Any help would be greatly appreciated. Thank you.
Copied User Creation Templates are not available to Help Desk
I copied some of the user creation templates and disabled the Exchange email creation and saved them with a new name but the copies are not showing up in the available template list for the Help Desk team. Is there an option to determine which templates they can use? Thanks, Keith
Problem when copying User Templates
Greetings, We recently discovered that if you have Creation Rule in User Creation Template that sets Domain Users group to a said user, it actually tries to add that Domain Users group where you copied the template. For example I have template in domain1 and I want to use that same template in domain2 and modify it as necessary. Now because domain1 template has that creation rule, it tries to set domain1\Domain Users group to domain2 User. Not a biggie, but then we discovered, that because of this,
Antivirus for Mobile
I am currently using Desktop Central MDM for managing all my mobile devices and i am now looking into an antivirus solution that could integrate with it and i can't seem to find something so now i asked the ME experts here if this kind of solution exist.
Removal of SCCM Client Script
Hi All, I am getting ready to deploy our Desktop Central client to all of our workstations, but i wanted to have something ready to uninstall the existing SCCM 2012 client from each computer once the DC Agent is installed. I have a batch script that i found on SpiceWorks that works great when its ran as an administrator locally on the machine, but when i setup a script configuration in DC it says it executed successfully, but it never did anything. I am trying to figure out how to get this to run
Mailboxstatistics via ADManager
Hi there, I am trying to create a scheduled report with a custom powershell command. We have a journal mailbox and I want a scheduled report of mailbox statistics of the journal mailbox. Basically, I am trying to do journal mailbox monitoring. We will be interested in the number of items in particular folders of the journal mailbox. I can get the powershell commands to get the results. But, is it possible to generate it via ADManager? Thanks in advance.
Remove Office 365 license in user modification template
I have a user termination template but I would like to be able to have it remove the user's Office 365 e3 license as well. I can't seem to find a way to do this other than using psremoting to my 365 tenant in a custom script. I can add licenses during creation, i should be able to remove them during termination. Is there an easy way to do this?
Report Query to Show when ticket is updated
Hi We are running 9.3 Build 9308 I would like to know if there is a query which can be run to display a list of tickets that have been updated on a given date At the moment i only know how to create a report to show the number of tickets either opened or closed, but i want to see if there is a way to show the number of tickets updated, i.e. tickets that are already open, have been worked on, but are still not complete I am thinking i need to use the WorkOrderHistory but wouldnt know how to write
Remote Network Monitoring:- how to Deploy probes in the remote location and are registered with the Central Server
Remote Network Monitoring:- how to Deploy probes in the remote location and are registered with the Central Server. After That I want to this The Probes discover, map, monitor, and detect faults in the networks that they are configured to monitor and report the findings to the Central Server
What remote desktop software can incorporated with SD on demand
remote operation.
[KB] Identify non-owner mailbox accesses in a click
In this forum post, I'll explain why you should track non-owner mailbox accesses and how to do it with O365 Manager Plus. Why do you need to know about non-owner mailbox access? To identify unauthorized access to mailbox data by users within and outside your organization. To provide relevant information such as the state of mailbox data at a given time, who sent e-mail from a mailbox, and if a particular person viewed mailbox data, to legal cases and during auditing. To enforce compliance and privacy
Custom Trigger When Urgency Set to Escalated
I am looking to send an email to a distribution group whenever the urgency and priority are set to Escalated General. I am guessing that a custom trigger will accomplish this with the correct scripting. My scripting skills are rather lacking. Has anyone else accomplished this?
Microsoft Patch Tuesday, March 2018 - Latest Updates from ManageEngine
Hello, Greetings from ManageEngine. A multitude of patch updates was released for various vulnerabilities, which could otherwise cause lasting impacts. Microsoft has come up with an extensive list of security and non-security updates, covering various versions of Windows OS, Windows Servers, Microsoft Office applications, Microsoft Edge, critical updates of ChakraCore, Sharepoint, Skype etc. Please find the list of various updates released with regard to the Patch Tuesday, March 2018. Please
Log360 makes it to the finals of SC Media awards
We are excited to let you know that Log360 has been nominated as a finalist in the Best Security Information and Event Management Solution category in the SC Awards 2018 by SC Media. We thank all our Log360 customers for making this happen. ManageEngine Log360 ensures that an organization's network is secure with its log management, monitoring and analysis capabilities. The solution helps organizations, including leading enterprises and Fortune 500 companies: Combat internal security threats with
Deleting tickets
Can I restrict my technicians from deleting tickets?
API V3 SDP Version
Hi all, is there an overview of what SDP Version we need to get the support for the V3 API. Even better if the overview included the different V3 Features? Unfortunately i can't find anything in the Forums / Knowledge Base. Thanks in advance, Alex
How to get Project Tasks in Tech Availability Chart
Can anyone advise me how to configure project tasks and changes so they appear in the Tech Availability Chart please?
Request Catalog Form Designer Assistance
Hi all, I'm currently playing around with the request catalog form designer. Is there a way for me to create my own subheadings, such as requester detail? (see attached) An example being for phone access, other hardware or software etc. Thanks in advance Brett
Import Certificat
Well, impossible to reach the support so I write my question here. How are we supposed to do to import Certificat in PMP files if your importcer.bat don't work ? (Immediately closed after clicking on it). In your tutorial, you said : " Copy the server certificate and paste it under <Password Manager Pro Installation Folder>/bin directory From <Password Manager Pro Installation Folder>/bin directory, execute the following command: importCert.bat <name of the server certificate> This adds the certificate
Tip #3: Customize the pre-packaged reports in Exchange Reporter Plus."
Exchange Reporter Plus offers over 300 unique reports on various aspects of your Exchange Servers and Exchange Online environment. In addition to prepackaged reports, the tool also allows you to customize reports to be created for specific criteria. You can build custom reports for: Unread emails Mailbox folder statistics Email content for both mailboxes and public folders Room mailboxes Email response time Mailbox folder permissions Depending on the type of report you're building, you can customize
Service Desk questionnaire
Hi there, when defining survey questions I can only see the option to answer from a multiple choice perspective. Is there a way of creating a text field to allow somebody to leave a comment rather than having to pick an option? See attached
Uninstall SDP on Ubuntu 16.04
Hi, I hope someone can help as I'm going around in circles. We currently have SDP installed on a windows machine 9.3 build 9335 running on MySQL. We are planning on Migrating to a new server, Ubuntu Server 16.04 Linux. I've installed the latest version the Linux server which all works. I then tried to change the database to MySQL but found out it is not supported anymore. Next step was to upgrade the Windows server to get the builds inline. 9335 is the highest we can do due to not supporting MySQL.
Request ReOpen Rules
Does this General setting, for ReOpening of closed tickets, follow Operational Support hours or is it a separate timer? For example, we have it set to 2 days and our operational hours to M-F 8-5pm. If a ticket is closed on Friday afternoon - will this reopen setting trigger on Monday or on Tue/Wed based on our support hours? Reopen the same request within 12345678910 days from closed time. Else, create as a new request.
Suggest answer - Insert Video Guide
Hi Is it possible to insert a video directly in the suggested answers? I have seen that it is possible to insert files and links but is there the possibility to publish a video like the presentation of ServiceDesk Plus? Diego
How can I disable the - License limit has reached for customer - emails?
I'm running DC-MSP and did a client rollout this weekend. After the rollout I began receiving alert emails from Desktop Central informing me that i have exceed my license limit. I emailed the licensing group yesterday but have yet to hear back. In the meantime I have received almost 200 copies of the same message and it shows no sign of slowing. My questions: 1. How do i get the licensing group to respond in a timely manner? Is there a phone number I can call? 2. How do I suppress that message or
Edge browser supported?
Is the Edge a supported browser? I've been using SDP Ondemand in Edge on and off. I like how some of the forms act within Edge a tad better than IE. However, over the past three weeks I've noticed that I'll lock up more in Edge randomly throughout the day. When this happens you have to either close out or reset the tab, thus loosing all your work. I've cleared settings and reset Edge twice. I can work in IE or Chrome all day without incident. Just wondering if anyone else has noticed this issue or
Desktop Central and Remote offices
When our original setup was done they created a remote office under all of our customers that contains our servers. Is it possible to move those servers/remote offices out from under those companies and into a new one called EX: Data Center? For clarity here is an example. Company: NASA Remote office name: Data Center (all servers for NASA are here) Multiply this by 32. I want to move these to one separate company so that I can control access better.
CVE-2017-11882 | Microsoft Office Memory Corruption Vulnerability
Hi ALL! How i can check all my PC for this patch ? CVE-2017-11882 | Microsoft Office Memory Corruption Vulnerability Patch Mgmt tab don't provide any info about CVE-2017-11882 help me!
Report to detect if AntiVirus is installed
Hi. Newbie here. Looks like I have to write a custom report to see which workstations do or do not have antivirus installed (McAfee). Can anyone share a custom query or direct me to the right place on writing my own? Thanks.
O365 Manager Plus latest build 4119 released!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4119. Highlight: O365 Manager Plus now provides the option to export reports as password protected documents. How to Update? Update using service pack. New to O365 Manager Plus? Download the fully-functional free trial now. Regards, O365 Manager Plus Team Email: support@o365managerplus.com Direct: +1-408-916-9890
PMP don't gather device password after renaming
we have pmp in place which is responsible of managing Admin password for clients in one OU. the problem is when we rename the device, PMP will not change it on the portal even after the resource discovery is done again. can i know how to solve it ?
Schedule LDAP synchronization with SDP
Hello Community, I have two domains synchronized in SDP with the LDAP option, but I need to program each time they are updated. Is it possible? How?
Tips for getting support for PMP
I inherited an installation of PMP when I took this job and have spend many hours talking to ManageEngine technical support. Since there have been some discussions here recently about how to efficiently get support, I thought I'd share a few things I've discovered. There are two different places to open support tickets, but I've found the better one is here: https://pitstop.manageengine.com/portal/newticket. It doesn't really matter what priority you assign; it won't effect response time. Also, "Password
Password Manager Pro: Untested Beta?
Hi I've setup Password Manager Pro Standard multiple times. First I was thinking I'm doing something wrong. But following your guides the following problems are all reconstructable without further manipulation: - nested resource groups: can't put resource group back to root level after choosing a folder. not even when creating a croup and changing the dropdown to another entry. The "none" entry is not available! - making the tree available for all admins completely disables the functionality to create
Access computers outside company
Can any one guide me how to do and what to do to access laptops with DC Agent when they are outside company network, for example business trip. At the moment I have only DesktopCentral Server instaled on windows 2016 Pleace guide me step by step. Thank you
Custom Script Help
I would like to create a custom script that stops a request from closing IF: Level is "Technical Problem" AND The request has not been associated with a change Any help would be appreciated! Adam.
Security Vulnerability issues fixed. Upgrade to the latest version of Applications Manager
This is a security advisory for Applications Manager customers using versions older than 13640. Our latest release addresses vulnerabilities that could allow unauthenticated blind SQL injection attacks and unauthenticated remote code execution. Customers using Version 13640 and above already have protection from the disclosed vulnerabilities. Security Vulnerability Issue fixes Unauthenticated SQL Injection Vulnerability issue in the JSON Feed is fixed. CVE-2018-7890: Unauthenticated remote code execution
New Installation on Linux Missing MySQL option in CHangeDBServer
Hi, I've been running SDP for awhile and now want to move it to another server. the server in question is Unbuntu Server (Linux), currently running under windows on MySQL. The installation has worked fine so far and I run SDP as it stands, the issue is when I run "sudo sh changeDBServer.sh" the windows pops up but only offers me PostgresSQL Server SQL Server No MySQL. On the windows server it offers me MySQL fine. The Linux server is running MYSQL fine as I have other databases running on it. Firewall
User Template Creation Rules
In AD Manager I'd like to see more condition variables added to the creation templates rules like "contains", "does not contain", "starts with", "ends with", etc.. Some of these are available with certain rule fields but not with all of them. The rules would be more flexible if more condition variables were available with all of the fields.
Change Module - Wish there was an easy way to see how many CAB members have approved a change request
When looking at the list of all changes, I wish there was a column where I could see how many CAB members have approved versus how many I'm waiting on to approve. It takes time to have to go into each change request to check on them. I do get reminded when a recommendation is made, but I'd like an at-a-glance view also. If there was a CAB column added that would reflect 1/3 or 2/5 (like the Tasks tab does), that would be very helpful!
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