Link One (1) Account Manager to multiple accounts
In our organization, we have several Account Managers. Each Account Manager handles multiple Accounts. Account Manager "John": Account - "Bird" Account - "Lion" Account - "Dog" Account - "Cat" Account Manager "Jason" Account - "Ant" Account - "Elephant" Account - "Giraffe" Is there a way to implement this on the SDP MSP? If not, is there a plan moving forward. I had a ticket with support 2 months ago but we got nothing from there. In the current version of SDP MSP, "Jason" can only manage one (1)
Be able to provide a reply to incidents associated with problems and close them
When we have a problem ticket with many associated incidents, we would like be able to: Reply to all requesters of the incidents and have those replies recorded on the incident. Close and reply to all requesters with a response that doesn't have to be added to the Solutions Module. Thank you, Adam
create report for request status
hi, we need to create report which have only two status in history "Create by" & "closed by"(without "resolve" or "onhold" just created and after close ) and both status is given by the same user. (see attach file) we need to show report like this (see attach file "Report 1")
PMP Agent MSI
Has anyone had any success packaging the PMP agent for Windows as an MSI? If so, I'd like to hear about the experience.
Does PMP premium allow my standard users to generate passwords and save in the repository?
Hello all, I just would like to ask you please, I have recently purchased PMP premium edition , and I just would like to ask whether the below requirement can be achieved by this application or not, for standard domain users only not admin password or even admin accounts, is there any tool or client feature in the application I can install on their computers to allow them generate a passwords and store them securely in the vault? these users should not have access to the web portal, I don't need
[Free Ebook] Learn about the easiest way to manage your cloud passwords.
Organizations use many applications to make work a little easier and enhance user productivity. However, password management gets out of control when the number of applications is high. End users struggle to remember their passwords and subsequently the company help desk is bombarded with a lot of password-related service calls. Download this free ebook by a ManageEngine expert expert and find out how synchronizing cloud application passwords with Active Directory passwords can put an end to your
Request Closing When Tasks are completed
Hi, I have one service catalog for a service which have multiple dependent tasks set to trigger for some technicians. I would like to know if there is any way to close the request automatically when all the dependent task are closed. I am aware of the option in Request closing Rules. But I need this for only one service catalog. Is there any way to achieve this by a script or by any other means? I would appreciate your thoughts on this. Thanks Ahamed
Task + Request + Problem Technician Overview (Assigned Work)
Query request for a combined task/request view. We'd like to be able to run the report by Technician or by a Support Group. Fields required: - Technician (Request) / Owner (Task) - Request ID - Task ID - Problem ID - Priority - Subject (Request) / Title (Task) - Status (Request) / Status (Task) - Estimated Effort (Request -- this is a custom field) / Estimated Effort (task) - Project Title (Associated) - Deployed Environment (another custom Request field) - Dueby Time (Request) - Scheduled Start
Site Bulk Import
I have hundreds of sites I need to import, is there a way to bulk import these from a spreadsheet? Thanks
Survey Settings
Dear, I would like to ask that is it possible to do the following in User Survey, when clicking the pic
Additional Fields Limits
I was wondering if there was a limit on how many additional fields i can add for templates in the service catalogs as well as the standard incident templates.
Business View
Hi, We have a view of all our sites and they show as green, amber or red - depending on the issue. Recently I added extra devices to a few of the sites but when they alert and change colour within the view, they don't change colour on the main screen (see attached). Additionally, the Business View on the home page used to show the entire map of all our sites but now it cuts off the bottom half of the map - is there any way to fix this (also attached)?
Free webinar: Top 5 critical alerts you need for IT security
The first step in detecting and responding to security threats is getting to know immediately when events of interest occur. Register for our free webinar "Top five critical alerts you need for IT security" to learn about the events you need to monitor in your network and how a SIEM (security information and event management) solution can alert you for these events to ensure security and compliance. Register Now Date and Time: May 23rd, 11AM BST and 2 PM EDT
Script to Change Request Status using Custom Trigger
Hello, I've recently installed the ServiceDesk Plus 9405 update. I've found that in the Custom Trigger is present the "When a new reply received" condition. We need to create a script that change the Request status from for example "On Hold" to "Open" when we receive a reply from the requester related to the Request itself. Actually We have set just the condition "When a new reply received", the criteria "Status" is "On Hold", but I don't know how to write the script to change the status of the related
ServiceDesk Plus MSP - version 9.3 - Build - 9308 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.3 - Build - 9308 Please refer the Migration path table available here and upgrade to our latest build 9308 What's new in ServiceDesk Plus - MSP 9308 ? Enhancements : SDPMSP-2601: Ability to import requests from XLS file and dynamically create respective configurations. Issues Fixed : SDPMSP-6956 : Bills are sent on wrong date. SDPMSP-8337 : Exception while export asset from remote server. SDPMSP-9878 : Error while copying Service Catalog
What is this error: "Allowance for this account has been consumed"?
We are getting this error message in one of the tickets. Has anyone encountered this before? How did you fix it? Resolution Tried: Tried moving ticket from one account to another > feature is no longer available in SDP MSP 9.3 Build 9308 Move requester to another account > ticket is not moved along with the requester
Mail Server Settings
Hi there, the mail server settings are not liking the details for my onsite exchange 2010 server to allow email communication. please help. thanks Will
Query passwords
When I create an account in a resource and don't know the password for the account, I set the password to needtoupdate so I know this password needs to be updated at a later time. Is there a way to query all the account passwords for a specific value like in my example?
Service desk mailbox not fetching emails
Dear All, We are using manage engine service desk plus version 9.2,Recently we migrated from exchange server 2010 to 2013,we want to move thew service desk mailbox to exchange 2013 ,i am able to telnet from service desk server to exchange server on port 143 and i am able to even send email through telnet from service desk server. but the service desk mailbox is not fetching emails from the exchange 2013 mailbox,what could be the cause? Regards
Include "Share Requests" in the custom views
Hello, we are beginning to use the "Shared Requests" feature of SDP. It appears to have great benefits and use, however - we can currently only view shared requests from the "View your shared requests" filter It would be very helpful if we were able to create a "custom view", which also allowed for the selection of "shared requests" to be included in the custom requests view. This way technicians could view all of their relevant requests, including those that have been shared with them, but are assigned
[Rendering Exception] in select list
After upgrading to build 9400 I found [Rendering Exception] in the select list as per attached snapshot
Report of Support Rep and what roles and groups they are associated to
Hi I am looking for a report of Support Rep and what roles and groups they are associated to. I and using SCP 8.0.0 Build Number 8015 on Windows 2012 R2 with MSSQL 2012 Regard Graeme
What happened to the April Cumulative for Windows 1709? (KB4093112)
Hello, Last weekend I saw that DC was nicely updated with all the latest April patches and I decided to wait until today to apply them. Last Friday - DC reported this patch was there and ready to be deployed: https://support.microsoft.com/en-ca/help/4093112/windows-10-update-kb4093112 A check of my WSUS server says the same and it still lists this patch as ready to apply to 4 machines However - today - DC has no sign of this patch. What is going on? Has it been pulled? Appreciate an update on what
How can I turn off the popup notifications on the client desktop machine?
I am test driving the Desktop Central system on a couple of machines, and i note that the popup notification comes up a great deal. How can I turn this off?
Is there a way to stop automatic updates for particular machines?
We have a few wallboards that a cell centre use for statistics. However, when the ManageEngine popups come up, asking to restart for updates, it blocks an important part of the wallboard. Is there a way to install updates say once a fortnight, or stop the popup altogether for these particular wallboards? We would like to avoid placing these machines into a separate OU and applying different update schedules to that OU.
unable to scan new computers
Agent has been installed on new computers but not all can be scanned by ServiceDesk. Receive RPC Server cannot connect to Agent error.
Inventory Alert for Add/Remove of machines
Good afternoon, i have been asked to keep an eye on how many machines are being added/removed from our opmanager on a daily basis. Is it possible to setup a notification for when a machine is added to the monitoring either manually or automatically during scan? We are a Hyper-V house and we have certain teams that seem to be creating VM's on an hourly basis. i need to be told when Opmanager starts monitoring them. Many thanks
How to change Request Status Automatically
Hello, On our ServiceDesk platform, I've created some Requests status, some of them are releted to specific Hold, for es. "Waiting for user info" or "Waiting for Supplier Info". Actually the change status in a specific request is made manually, for es. from "Open" to "Waiting for a user info" and vice versa. My question is: there is a way to change the request status form "Waiting for user info" to "Open" automatically when the requester reply back (for es. via email) to a specific request? Thanks
FCR Freedom Problem
So if I a Tech CAN flag an FCR in an Incident at ANY time, how are we supposed to determine if it's valid? They are basically free to check it at any time. If I check a request as FCR, Request gets closed, Re-opened flag gets set, FCR gets unchecked, Tech resolved, Sets FCR AGAIN. I can use reopened flag=yes as a filter but it doesn't happen enough to be statistically influential. What are the odds of finding "FIRST FCR" flag set? Does that get set anywhere in the history maybe?
Is it possible to disable the Reply and Forward buttons under certain conditions?
Folks, there are two different use cases here: 1) FORWARD: We still have technicians who use the FORWARD button to try to send a ticket to another queue, causing the dreaded endless loop. We would like to disable the button for technicians. 2) Reply: I would love to be able to disable the function of replying until the technician has picked up the ticket. This isn't how everyone works, but in our environment, our techs are eager to reply to the user and get to work. However, this eagerness causes
Your new "OS Imaging" module completely kills Windows Deployment Services (WDS)
Hello, I have been using use Desktop Central on a Windows 2012 R2 server that is also using WSUS, MDT and especially WDS - for allowing my Windows 10 client machines to do OS upgrades and to allow new computers to use PXE boot to get the latest Windows 10 image for use. I have not had to use WDS for several months as all machines are solid on Windows 1709. But with the new Spring Creator Update coming soon (V1803) - I wanted to begin preparations for deploying a new upgrade image using WDS. When
Preventing Technicians From Deleting Announcements
Hi, Is there a permission somewhere that I can set to prevent Technicians from deleting Announcements? or, is there a way to tell who has deleted announcements? Thanks, Ken
SDP On Demand running very slow
Trying to search on a request, or just adding a new request. Taking up to 30 seconds to save it. Tried to verify status of ondemand, but that site isn't coming up either currently: https://status.manageengine.com States that the pages can't be reached.
Problem with encoding
Hi all. The problem is as follows. When creating a new task (only tasks, everything is OK in the applications), the subject of the letter does not recognize the Cyrillic and special sympholes type "() _- * / etc." which is taken from the variable '$ TaskTitel' and the text written in the subject template is passed to normal. The variable $ TaskTitel in the body of the message passes the values in normal form, rather than the UTF-8 codes. This error occurred after the update 9403
[Script] Get Number of Days Between Two Dates
I need help with the script for the field and form rules that would calculate the days between two dates. For example, user will input in 'Service Date' field then it will calculate the number of days between 'Service Date' and Created Date. I've tried a couple of scripts but it doesn't seem to be working.
Sign-on for external customers/contracters when SSO is implemented
We have set up Single Sign On through Azure, (it is working really well), however we have a number of contractors/customers external to our organisation that are not in our Active Directory. Is it possible to allow them to log into SDP without setting-up accounts for them in AD. Sean Vincent British Antarctic Survey UK
Three years on and no solution for removing email addresses to be notified upon ticket closure (Feature ID SDF-58130)
The issue outlined in the following three year old post is still a major problem... https://pitstop.manageengine.com/portal/community/topic/permanently-remove-email-addresses-from-cc-field In my estimation, this is less of a feature request and more of a major development oversight. It's been three years. When is this glaring problem going to be fixed?
File Scanning not working
Hi, I am currently in trial of Desktop Central and a key acheivment of the solution should we buy it is managing local files on devices. I have setup File Scan Schedule, but it never appears to populate with files. Can you advise if there are soecific ports on PC / Desktop Central server that need to be open specifically for File Scan? Thanks Jason
Prepending Makes Duplicates
Hello, I want to prepend a Resource field in front of whatever the user typed into the Description. However, when I run my script (On Form Submit), it prepends multiple times, and I only want it to appear once. This is my script: var existing_description=$CS.getDescription(); $CS.setDescription($CS.getValue("RES_319_QUS_326")+"<BR>"+existing_description); Please see the attached screenshot for the result. I'm using SDP version 9.4 build 9400.
O365 Manager Plus User Conference: 2 days of extensive training
Join us for 2 days of learning and fun at our User Conference! During this conference, we will explore ways to help you make the best use of our Office 365 reporting, managing, monitoring, auditing, and alerting solution. You have the option of joining us in Sydney or in Melbourne. <<Learn more and register now>> By attending, you can learn in depth about: Gain real insight into Office 365. Office 365 auditing and compliance management. Office 365 management and help desk delegation made easy.
Next Page