How to change Request Status Automatically
Hello,
On our ServiceDesk platform, I've created some Requests status, some of them are releted to specific Hold, for es. "Waiting for user info" or "Waiting for Supplier Info". Actually the change status in a specific request is made manually, for es. from "Open" to "Waiting for a user info" and vice versa.
My question is: there is a way to change the request status form "Waiting for user info" to "Open" automatically when the requester reply back (for es. via email) to a specific request?
Thanks in advance for your help
Best Regards
Flavio
On our ServiceDesk platform, I've created some Requests status, some of them are releted to specific Hold, for es. "Waiting for user info" or "Waiting for Supplier Info". Actually the change status in a specific request is made manually, for es. from "Open" to "Waiting for a user info" and vice versa.
My question is: there is a way to change the request status form "Waiting for user info" to "Open" automatically when the requester reply back (for es. via email) to a specific request?
Thanks in advance for your help
Best Regards
Flavio