Script to Change Request Status using Custom Trigger
Hello,
I've recently installed the ServiceDesk Plus 9405 update. I've found that in the Custom Trigger is present the "When a new reply received" condition. We need to create a script that change the Request status from for example "On Hold" to "Open" when we receive a reply from the requester related to the Request itself. Actually We have set just the condition "When a new reply received", the criteria "Status" is "On Hold", but I don't know how to write the script to change the status of the related Request to "Open".
Could someone help me on this?
Thanks in advance to everybody.
Best Regards
Flavio
I've recently installed the ServiceDesk Plus 9405 update. I've found that in the Custom Trigger is present the "When a new reply received" condition. We need to create a script that change the Request status from for example "On Hold" to "Open" when we receive a reply from the requester related to the Request itself. Actually We have set just the condition "When a new reply received", the criteria "Status" is "On Hold", but I don't know how to write the script to change the status of the related Request to "Open".
Could someone help me on this?
Thanks in advance to everybody.
Best Regards
Flavio