FCR Freedom Problem
So if I a Tech CAN flag an FCR in an Incident at ANY time, how are we supposed to determine if it's valid? They are basically free to check it at any time.
If I check a request as FCR, Request gets closed, Re-opened flag gets set, FCR gets unchecked, Tech resolved, Sets FCR AGAIN.
I can use reopened flag=yes as a filter but it doesn't happen enough to be statistically influential.
What are the odds of finding "FIRST FCR" flag set? Does that get set anywhere in the history maybe?