How to Enable/Disable and Mandate/Non-Mandate Fields using Field and Form Rules Script
Is there a way to Enable/Disable and Mandate/Non-Mandate template fields within a Field & Form Rules script? I think I'd need to do it within a script rather than what's available within the GUI of F&F rules because I need logic to compare two date fields in deciding how to set the availability of a third field. Basically, we have Date1 and Date2. If they are the same, users don't need to (and shouldn't be able to) populate an Explanation field. But if the dates differ, we want to require that the
Newest KB890830 on Windows Server 2003 Patch id 23908
I have only 2 2003 servers left. They both ended up as "Deployment Failed" for newest KB890830 Patch id 23908 The remark on the failed patch is "1% not a valid Win32 application" Anyone else having this issue with this latest patch? thanks
Service Request template task
Hello community , I have some service request template with task assing to it. how in action scripts / javascripts can i get the list of task related to this service request template ? The purpose is on submit, set task as per resource form. Regards, Martin
Exchange Reporter Plus integrates with Log360
A couple of weeks back, O365 Manager Plus was integrated with Log360. We have further broadened Log360's scope with Microsoft Exchange server reporting and auditing by integrating Exchange Reporter Plus. What exactly are the new functionalities? Exchange Server reporting: Get complete information about all components of your Exchange environment, including mailboxes, distribution lists, public folders, and more. Exchange Server auditing: Track and report on non-owner mailbox accesses, mailbox logon
Roadmap for OpUtils
Hello. Can you provide some roadmap for OpUtils? Is the product today, as good as it is going to get? Or are you still working towards getting the product up to the standard of previous versions before the new path of plugin for OpManager? I am getting a bit frustrated waiting for updates of the documentation and the outdated how to videos. Please tell me that there is a version waiting around the corner that has all the old features and then some... and that you have rewritten the documentation
Are there any updated installation instructions for MSP on Linux?
The installation shown on this page (https://www.manageengine.com/products/service-desk-msp/help/installation-guide/index.html - copyright 2012) mostly work. However I have had to install the 32 bit version of glibc on both a Debian 8 and Debian 9 installation. Also when it comes to running the server as a service the instructions given are no longer pertinent for these versions of Linux. Are there any updated instructions for running as a service?
Registry Key for Reports May Cause Windows Updates to Fail and Revert
A recommended registry change for EventLog Analyzer has recently caused our Windows Hyper-V host servers to fail e very time they applied Microsoft updates. The server O/S was Windows Server 2012 Data Center. This is a report of the situation and what was done to fix it. On page http://help.eventloganalyzer.com/configuring-out-of-the-box-reports in the User Guide for EventLog Analyzer, there is a recommendation to add certain keys to HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Service > eventlog.
Automated Email for Surveys and Managers
Hi, I am wondering whether it is possible that any surveys below a certain score could be auto-forwarded to the IT manager or a notification could be sent?
problem in change management
i have a problem when i click new change there is an empty page open without any another data Best Regards
Query Report to show who applied a Cat / SubCat / Item
I'm sure this is quite simple to carry out, but I need a query report that documents Category / SubCat / Item changes to tickets, and the name of the technician that applied each change. Fields to show Request ID Requester Request Type Subject Request Status Created Time Completed Time Site Region Category changed to Subcategory changed to Item changed to Technician that changed it Time change was made Some tickets will have their categories changed multiple times, so the report should ideally show
Issue with custom action
Hi, I have been trying to get support from the ManageEngine support email address but not getting much response. We have a custom action that sends a request to our SAP system but since upgrading to 9403, this is now broken. The only thing we could find in the logs was an error about java but I'm not sure what it means (see attached). Would anybody be able to provide some advice/assistance with this?
TWTQ: The correlation dashboard
Q: How do I interpret the information given in the correlation dashboard? A: The correlation dashboard loads as soon as you select the Correlation tab on EventLog Analyzer. It gives you an overview of the various security incidents encountered on your network in a selected time period: A security incident is detected by matching a sequence of logs to the correlation rules defined in the product. The dashboard shows you the various security incidents detected, and the total count of logs matched,
Attachment in Email notification
Hi, we have attached documents in a ticket, we would like System to send same attachments in notification email to the technichian. I have check in previus threads the SDP feature SDF-38910 , is added to support. can you please confirm, if this feature is added to the latest release. we have SDP Eval on premises, we want to verify this feature.
Emails considered as SPAM are deleted and can not be recovered
Hi all. We note that emails that are considered spam, do not create a ticket, and are also permanently deleted. Is there any way to do SDP, mark them as spam and move them to another folder in the mailbox? Thanks in advanced. Best regards. Facundo
[Tips & Tricks] How to mark and assign tasks in ServiceDesk Plus?
Here's a quick video explaining how you can mark and assign tasks to technicians. Executing dependent tasks within a workflow requires the tasks to be worked in a logical sequence. Some tasks are performed first followed by other tasks. The task to be performed first is 'assigned' to a technician and the task to be followed is marked to the same or different technician. The marked task becomes visible in the technicians' window only after the assigned task is completed and closed. This helps
Bulk Edit for Tasks
Feature request to be able to bulk edit tasks similar to how we can bulk edit a ticket.
Custom Script
Upon form submission we need to launch another internal web page for the user to complete a second form that resides outside of SDP. We were given the script below, but it launches two tabs every time instead of one. I changed from this script to a PS script that does it completely different, and it also launches two times. Any ideas where I can check in the system to see why it opens twice? I changed the site in the script to google.com so it made sense. Then
Endpoint Security, GDPR & more from ManageEngine's experts
We are happy to inform ManageEngine is conducting a one-day endpoint security seminar in London on 17, April 2018. We would like to have you on board, make use of this opportunity to connect with our Endpoint Security experts and get insights into GDPR compliance from an endpoint management perspective. Please find the agenda and registration link here Pls, share it with your peers too. Hoping to see you there.
Endpoint Security, GDPR & more from ManageEngine's experts
We are happy to inform ManageEngine is conducting a one-day endpoint security seminar in London on 17, April 2018. We would like to have you on board, make use of this opportunity to connect with our Endpoint Security experts and get insights into GDPR compliance from an endpoint management perspective. Please find the agenda and registration link here Pls, share it with your peers too. Hoping to see you there.
Endpoint Security, GDPR & more from ManageEngine's experts
We are happy to inform ManageEngine is conducting a one-day endpoint security seminar in London on 17, April 2018. We would like to have you on board, make use of this opportunity to connect with our Endpoint Security experts and get insights into GDPR compliance from an endpoint management perspective. Please find the agenda and registration link here Pls, share it with your peers too. Hoping to see you there.
status and auto assign
Hello , Is it possible to combine user online/oflline status with technisian auto assign. i mean that , when the techinisian offline status requests are not assigned to techinisian even he/she is logged on SDP . Regards, Ertan
Identifying which Templates use a particular Additional Field
We're currently in the process of trying to tidy up our Incidents templates (see my other post also https://pitstop.manageengine.com/portal/community/topic/hiding-deleting-inactive-incident-templates) One thing I've spotted is that 2 Additional Fields have been created for the same purpose: At initial glance, I would estimate 50% of the templates use the first one, and 50% use the second one. As you can see one is AlphaNumeric, the other is numbers only (and sometimes external refs include letters
License expired
Hello, What would happen if our license expires? Which type of restrictions can we suffer untill we reactivate the license?
Link Requests using the REST API
Hi, I'd like to ask if it is possible to link two requests using the REST API? I have not found documentation around this. Thanks and best regards, Tamás
Recently installed the 9404 build getting fetching error
Hello, Recently updated to 9404 and receiving an error when running a report now: "Error while fetching ajax response: Cannot read property 'document' of null" How do we fix this issue? Leah Aquino
Opmanager
Opmanager is not showing the custom date stats values whereas it shows today,yesterday,1WK etc., values. Service restart didn’t help us. Is there anything i need to make it work ?
Key rotation
I've read the doc that describes the key rotation process and it isn't clear whether the slave server is stopped by RotateKey.sh during its execution. Because the step after copying the new key to the slave is to start BOTH servers. Does the slave get shutdown, necessatating starting both servers? Or does the master get started and the slave get restarted?
Purchase approval workflow
I'm trying to replicate a purchase approval workflow I created years ago. SDPOD has changed so much that I no longer know how to do it. I need it so that when a user submits a ticket for a purchase, I can initiate a purchasing workflow that sends an email notification to their manager. The manager will get an email where they can click yes or no in the email or linked to a page to click yes or no. Then I can be notified of the approval status. How would I go about accomplishing this?
Form Designer Question
In form designer there are several spelling errors. I can't figure out how to correct them, short of deleting the fields and recreating them. Is there an option for this?
Searching for Tickets
In ServiceDesk Plus' search box at the top, is there a way to search for tickets by date? I know that we can search by the person and other key words, but this would be a nice feature as well.
How do I install the free license in MSP?
I would like to evaluate the options available with the free license of MSP, I have the license key but can't find where to install the key. There isn't an option in the top right corner of the screen as suggested in the instructions. Do I need to wait 30 days before the eval period for the full software to elapse before I can install it?
Password sync Active Directory to RedHat Idm (IPA)
Hi, we're using the ADSelfService tool already and are evaluating the password synchronizer functionality. The source will be an Active Directory and the target system is Red Hat Idm(IPA) feature based on OpenLDAP. I'm unable to connect to the LDAP interface using the OpenLDAP connector that's available. It gives an error 'invalid username or password'. I'm 100% sure that username and password are correct since i'm able to use these credentials using an ldap browser, but also when i configure the
Delete Registered User in AD Self Service
How can I delete a registered user in AD Self Service?
Password Policy Enforcer
After using the product for some time to allow users to reset their passwords remotely we're just looking at utilizing the Password policy enforcer, but from what I can tell this will only work on PC's via the Gina/Mac interface/the mobile app. The issue I have is that if a user logs into OWA and does a reset the password policy enforcement won't work, so we'll have to enforce elsewhere as well.
How do I get the default local Admin user back?
When I first setup ADSelfService Plus, I created super admin accounts and then deleted the default local admin account. Now I am trying to add multiple domains in ADSelfService Plus but I believe I can only do that in the Default Local Admin Account. When I try and add a local Admin back in, the domain field doesn't have a section for local authentication anymore. How do I get the default local admin account added back into the system so I can add more domains?
How do I add the default local admin back in ADSelfService Plus?
When I first setup ADSelfService Plus, I created super admin accounts and then deleted the default local admin account. Now I am trying to add multiple domains in ADSelfService Plus but I believe I can only do that in the Default Local Admin Account. When I try and add a local Admin back in, the domain field doesn't have a section for local authentication anymore. How do I get the default local admin account added back into the system so I can add more domains?
ManageEngine's Free Online ADManager Plus Workshop series is back - Register Now
Hello, Thank you for the amazing support and encouragement that you extended to ADManager Plus online workshops. Based on requests from many of our customers, we are starting a new series of workshops. Register now Mentioned below is the workshop schedule: Session Title Date Day Time 1 Advanced Active Directory User identity and access management using smart templates and CSV files April 10 Tuesday 11 AM EDT 2 Centralized management of AD users, Office 365 licenses, and Exchange mailboxes
Report Assistance: Add User to Software per Workstation Report
Hello Community, I have a report that displays which workstations have a specified list of software installed. I'd like the report to also include the User the workstation is assigned to. How can I modify my report to include the users (see query below). Thank you. SELECT systeminfo.WORKSTATIONNAME AS "Workstation", softwarelist.SOFTWARENAME AS "Software", systeminfo.WORKSTATIONNAME AS "Workstation", cisite.NAME AS "Site" FROM SoftwareInstallation softwareinstallation LEFT JOIN SoftwareInfo softwareinfo
PMP Installation
How do you change the installation directory? I get no option to change it to where I want it installed e.g. D:
External addresses to whitelist?
What are the external addresses needed for this product to function? I have this on an air-gapped system. Thanks!
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