windows 10 creatore 1703
all of the users on my network are running windows 10 build 15 and 16 But i need to push build 1703 over the DC Please guide me how o do it ? Thank You and appropriate your prompt reply
Server execution failed
I have been trying to apply a number of critical patches to one of our servers but I get a 'Server Execution Failed' message on all of the patches. Is there something I could do to get around this problem?
Patch Manager Plus - empty computer view
Hi! I have a strange situation. Patch view shows 2 updates for 10 computers - computer view is empty. Scan all happened already - all scan was successful. How can I remove this wrong information? (shows updates for Windows 10 1703, while all the computer are on 1709 already.) Also on the tab it is visible 13 missing patches - and it lists only two. Do you know why and how can I get rid of this? All necessary info visible on the screenshots. Thank you!
Further Reporting
A report detailing software installed on a device. For example, computer A shown as having Microsoft O/S, Adobe Acrobat, Microsoft Office, IE 11 etc. The report should also show their versions as well as outstanding patches by criticality.
[Systems - Requiring reboot] Returns 0 devices
Hello, On the Home dashboard, a number of systems flagged as requiring reboot is shown. When I click this number, I'm expecting a list of systems to be returned in the All Systems --> Managed Systems page. This page is currently displayed with 0 systems regardless of number of systems actually requiring reboot. I have been unsuccessful in getting a response from ManageEngine support. Please assist! Thanks, Cullen
Request timespent reports do not generate any report
Hi I tried to extract request timespent reports that available in the list. However, report is not generated and the error message is as per below. I'm using SDP v9241 and MSSQL. Please advise. Thank you. No data available to generate the report...
Changing from Spiceworks to ME servicedesk plus
Dear person reading this, At the company where I work I have been assigned to do research regarding Servicedesk Plus. After a long time of using Spiceworks servicedesk we have decided that we are ready for something new. Before I start the implementation I would like to have as much information as possible about the enviroment to prevent wasting time in the future. The reason I post this here is because the information I find on Google is from 2012-2014. Some topical information would be really nice.
Requester Ticket Visibility - Designing Sites and Departments
How should sites and departments be setup to meet the following needs? 1. Both upper management execs need to see any ticket in their divisions, A and B 2. 3 middle management Program Managers need to see tickets submitted by their staff working on programs X, Y and Z, but no tickets submitted by Execs (Program Manager1 does program X and Y, Program Manager2 also does program Y, and Program Manager3 does program Z) 3. 3 lower management Program Supervisors need to see any tickets submitted by other
can i update desktop central 8 to desktop central 9 without uninstall desktop central 8?
hello my name is Husein fadilah i'm from indonesia.. my question is can i update desktop central 8 to desktop central 9 without uninstall desktop central 8? how to fix it? now i am use desktop central 9 thank you, atur suhun
Why does the distribution server replicate the same configuration every time?
I have a template setup with about 5 different software that I need to deploy to a new computer. Most the time it is to just one pc then later I might have to deploy to another. I noticed that every time I go to redeploy the template that it has to replicate all the software to the distribution server even though that DS already has the software stored in its repository. Is there a better way to redeploy a template so that it won't have to replicate every software in the configuration every time?
ADSelfService Plus 5516 released with high availability support and fixes for security issues
The latest build of ADSelfService Plus now supports high availability. This build also fixes some important security issues in the product. Enhancement: High availability support: Ensure users have uninterrupted access to self-service password management, single sign-on, and other self-service features by enabling high availability. Issues fixed: Unrestricted file upload issue which could lead to XSS and server-side command execution vulnerabilities has been fixed. SSRF vulnerability issue which
Support Rep report
Hi I am looking for a report that will give me the last date and time each of the support reps last logged in. Regards Graeme
Netflow-lite on Cisco 4948E
Hi, Is there any one successful get Analyzer working with an Cisco switch 4948E Thanks
Suggestions
Suggestions for improvement: Performance monitor page - allow to hide the vendors not needed Device templates - see above When the number of items to show per page is set - remember it
Extenuation of Static IP issues on VMware running on Windows Server 2008 R2 and Windows 7 OS
This Patch Tuesday seems to be miserable for administrators handling Windows Server 2008 R2 and Windows 7 running on VM ware Scenario: The below scenario was reported by few users who installed these KB's KB4088875 & KB4088878 on VMware. This is applicable for Windows 7 and Windows 2008 R2 OS, installed on VMware environment only. For the VMware users, The NIC card is restarted and the pre-configured settings are reset to default settings, hence its disconnected from the network. In few scenarios,
NetFlow Analyzer "others" category
Hi I am evaluating the NetFlow analyzer and it first categorizes traffic (source, destination, application) as Others. I saw a post about this already but it was using MS SQL as the database but I am using the POSTGRESQL database. How do I stop traffic
Mail Fetching stopped
Hi All Please advise Incoming email gets stopped without anyone disabling them under mail server settings on the portal, is there a way to get a report on who or what stops them from running 24/7. Or is there a log file or something that will show when the mail fetching was stopped. Kind Regards, Delisile Mzila
HP switch and NCM
Hi, I am having an issue with the NCM. When I try to have it backup my HP devices it is not able to connect. When you first login to the switch, you have to press enter to continue. There is a prompt that says that. When I put that in for the prompt it is not liking it. Any ideas?
Password Manager Pro 9.6 Released
Hi, Password Manager Pro 9.6 (build 9600) has been released and is now available for download. This build incorporates a set of new features and enhancements such as provisions to launch SSH and SQL remote terminal sessions with Windows Domain accounts, secure cloud storage options via auto-synchronization of the password-protected, encrypted HTML files to authorized users' Amazon S3 and Box accounts, as well as a collection of other enhancements and bug fixes. List of New Features / Enhancements
Attachment in notification Email
hi, we have attached documents in a ticket, we would like System to send same attachments in notification email to the technichian. I have check in previus threads the SDP feature SDF-38910 , is added to support. can you please confirm, if this feature is added to the latest release. we have SDP Eval on premises, we want to verify this feature.
Attachment in Notification Email
hi, we have attached documents in a ticket, we would like System to send same attachments in notification email to the technichian. I have check in previus threads the SDP feature SDF-38910 , is added to support. can you please confirm, if this feature is added to the latest release. we have SDP Eval on premises, we want to verify this feature.
SDP - email template for lease notification
Hi there, as the subject says. where can I edit the email template for "Asset lease expiry reminder " notification? Thank you.
Are you monitoring the average time taken to assign tickets in your help desk?
Monitoring the time taken to assign tickets is an important metric for any help desk because it can provide useful insights into areas that need immediate attention such as technician availability, their work schedules and even your ticket assignment model. Consider this example: If a ticket raised at 9am is resolved at 8pm, it means the ticket resolution time is 11 hours leading you believe your technicians aren't resolving tickets fast-enough. But if you look at the ticket assigned time, it can
Request Generation: No Password Manager Pro option in department field
I've just logged a ticket for an issue I have in Password Manager Pro and I've had to select "Office365 Manager Plus" as the department as there is no option for Password Manger Pro. Shouldn't "Password Manager Pro" be an option so you can direct tickets to the team that addresses this product?
Custom attribute duplicate check?
Hey, Is it possible to check for duplicates with custom attribute when creating new users? Currently we can check for duplicates with logon names, email etc. but we would like to check for duplicates by employeeNumber Thanks, Santeri
Query Report
Dears Can You Please Provide me with a query report showing the following Request ID , Created Time , Group , Category assigned Technician , Reassigned Technician , Picked up By , group changed from , group changed to. from date to date. thank you
Set request field with a value from user addtional field
Hi i want to set a request field with at value that I have imported to a user additional field. Can I use a script like $CS.getValue?
Can't create task (Nor milestone) dependencies in Project Management Module
I can do that for pretty much every other module, but not Project Management.
Python script - create multiple requests from parent request
Hello, hoping someone could help me. I'm using the script https://resources.manageengine.com/resources/resource/python-script-to-trigger-the-creation-of-new-request-based-on-field-resource-values-in-parent-request to generate child requests using a custom menu action. It's working well, but I need to be able create a second and third request, all adding the notes to the parent request. I've basically just copied the first json creation and json recall code with new variables to ensure it doesn't
report of scan is successfull or not for assets
HI, is it possible to make a report on a daily basis which show all assets and the scan result. we would like to see this on a daily basis. Thanks. Best regards Thomas
How do I create a widget on the dashboard from custom reports?
Hey guys, not 100% sure this is where this goes, but here it is. For the past three days I have been trying to figure out how to create a widget using custom reports. After scrolling through several help sites and asking coworkers, I have been unable to find a way to do this in ServiceDesk+. Everything I have found is for OpManager anyone able to help me?
[Rendering Exception] in select list
After upgrading to build 9400 I found [Rendering Exception] in the select list as per attached snapshot regards Ahmed
Requester limit reached?
Hi there, I have the Enterprise version of SDP Ondemand and cannot add any additional users. I currently have 163 requesters, but I cannot find where the limit is set. Here is the error I am getting from the logs: System Log Message : Exception while adding the Requester :FullName:Blah ,EmployeeID:null ,Title:User added from util class. ,Description:null ,Email:blah@blah.com ,Phone:null ,Mobile:null ,DeptId:null ,JobTitle:null ,smsID:null Module : Admin Sub Module : Requesters Type : Error Action
[com.adventnet.servicedesk.updatemgr.util.SDPreProcessor] [SEVERE] : Inside revert exception block.
As of the moment, SDP MSP support is not available so I want to ask the community for assistance. We are trying to upgrade SDP MSP version 9009 to 9308. The current upgrade path is go through 4 steps: version 9009 -> version 9200 -> version 9300 -> version 9308. We are on the first step which is upgrading from version 9009 to version 9200. We skipped DB and fileAttachements backup since we can take snapshots of the VM. We tried the upgrade and we are getting this error: 03 21, 18 3:17:15 PM [com.adventnet.db.persistence.metadata.util.MetaDataUtil]
Upgrade error - Problem during installation of patch {0}java.lang.RuntimeException
We are trying to upgrade SDP MSP 9009 to SDP MSP 9200 but we are getting this error. Any thoughts on what is causing this error? 03 21, 18 3:15:04 PM [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor] [INFO] : Problem during installation of patch {0}java.lang.RuntimeException at com.adventnet.db.persistence.LongSequenceGenerator.nextValue(LongSequenceGenerator.java:172) at com.adventnet.persistence.DataAccess.generateValue(DataAccess.java:2255) at com.adventnet.persistence.DataAccess.generateValues(DataAccess.java:2225)
Error - Invalid Date value
Hi guys, I'm trying to import my local database using a query, but I receive this error: [Line: 2 Field: 2] (Mar 15 2018 12:00AM) -ERROR: Invalid Date value The data found at the row 2 has invalid data for the given configuration This is my query: SELECT D1.ZP4_NUM, D1.ZP4_FUN, CONVERT(VARCHAR,CONVERT(DATETIME,D1.ZP4_DATAS),0) AS ZP4_DATAS, (CASE WHEN ZP4_DATAE='' THEN NULL ELSE CONVERT(VARCHAR,CONVERT(DATETIME,D1.ZP4_DATAE),0) END) AS ZP4_DATAE, D1.ZP4_HORAS, D1.ZP4_HORAE, D1.ZP4_KMINI, D1.ZP4_KMFIN,
Free Webinar: Managing privileged users and auditing their access: A must-have for GDPR compliance.
Hi All, By now, you know the GDPR is a big deal. With a sweeping list of data control requirements that call for compliance, it's easy to overlook one important aspect—privileged identity and access management. Leveraging privileged identity governance and access control at the core of your security strategy can go a long way in mitigating data breach risks. So, as you and your organization prepare for the GDPR, privileged identity management (PIM) should sit at the top of your agenda. Join our free
SQL Query
I need help writing a report query that will produce the following fields. Request ID, CreatedTime, CompletedTime, Requester Name, Technician Name, Technician (Support) Group, Request Status, Title We are on ServiceDesk Plus 9.3 Build 9324, using Postgres SQL. Thanks for your help.
Integration with xyicon/spacerunner
Hello, I'd like to manage it system with floorplan view, in a single console, for assets, tickets and network... I Found Xyicon/spacerunner product that is based on floorplan view could you analyse if it's possible to sync data beetween manage engine product and xyicon please, or use a similary view Regards Cyril COHU
User selected date range for query reports
Six years ago someone else ask this question and the answer was "not included in product" - I'm hoping that the answer is different now :) I would like to be able to enter a user supplied/selected date range for a custom query report. EG 01-Jan- 2018 to 30-Jun-2018 rather than having to use just the "available date templates". Is this now possible? Thanks for the help
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