Integration with xyicon/spacerunner
Hello, I'd like to manage it system with floorplan view, in a single console, for assets, tickets and network... I Found Xyicon/spacerunner product that is based on floorplan view could you analyse if it's possible to sync data beetween manage engine product and xyicon please, or use a similary view Regards Cyril COHU
User selected date range for query reports
Six years ago someone else ask this question and the answer was "not included in product" - I'm hoping that the answer is different now :) I would like to be able to enter a user supplied/selected date range for a custom query report. EG 01-Jan- 2018 to 30-Jun-2018 rather than having to use just the "available date templates". Is this now possible? Thanks for the help
using licenses between affilated
good day! please advise me how i can transfer license PasswordManager Pro 10 Administrators Premium between affilated companies? do you allow using licenses between affilated companies without transfering ?
Auto assigning of tickets
I am new to service desk manage engine, I want technician can pick up un-assign ticket from assign group
Country
Hi, Why is BELGIUM not indicated in the droplist of country' choice, please (user information) ? Rgds.
Can scheduled reports be customized?
I wish to create a schedule for Exchange Reports, mailbox enabled users, that allows me to customize it, the same way I customize running a report? I do not want to include some OU’s.
Inactive computers and last login?
How may I run a report that shows 90 days inactive computers and shows the last login?
Reports not running
Hi, We currently have ADManager Plus version 6.5.5 (build 655) running on a Windows Server 2012 R2 standard machine. Users have currently complained that reports no longer work. When the user goes in to run a report, they click generate and nothing happens. There is no error message at all. It just doesn't respond. We have tried using both Internet Explorer and Chrome, and both give the same results. We have tried accessing it both remotely and locally from the server it is hosted on. Any advice
Port Issues
No matter what I do with my firewall (even turn them off) they say I need port 88 and 389 open. But not on all of my member servers. Anyone else have this issue?
Group & OU Creation
Is there a way to create a template that will create both an OUs and associated Groups at the same time, or a way to "tie" both templates together so that they execute at the same time?
Asset details copied to the Description?
I am using the request catalog and created a Mobile request form where the requester fills in asset detail fields. Is it possible that once the form is submitted, the contents of the asset details fields submitted by the requester be copied into the Description? how do i do this if so?
Requesters receive join my company message
Hi, I'm trying to set up the self service option in SDP On Demand. I've got my users imported into the requester section of SDP. However, when I go to log in to the self service portal, after click OK to the terms of service, I get a message saying to contact the IT administrator to add the account as a user in SDP. The user account I was using is a requester with a valid email address and tickets submitted, so I am unsure as to why I am getting this message. Any assistance would be appreciated.
web-alarm in noc view
Hello How do I enable web-alarms to make sound while I have only NOC view open? I have android TV
Market Apps on Samsung phones
On Samsung phones, if we restrict the ability to install non-market apps, it also blocks updates through Galaxy Apps. Is it possible to restrict non-market apps while allowing updates/installs through Galaxy Apps?
free license
How can i install the free license? Does it automatically coverts when trial expires or do i have to order a free license file?
Free webinar: Everything you need to know about ransomware
WannaCry. Petya. Locky. These were some of the major ransomware attacks that affected organizations in 2017. Security experts believe we will see more large-scale ransomware attacks in 2018. Worried about ransomware hitting your enterprise? Join us for our webinar to learn: The basics of ransomware. The set of best practices that you can implement right away for mitigating the attack. How our real-time file server auditing solution can detect and shut down ransomware. Date and time: April
ADManager Plus rolls out build 6630
ADManager Plus Build 6630 ( March 2018 ) New Features: Office 365 group creation: Create distribution groups, mail-enabled security groups and regular Office 365 groups in bulk using CSV files. Enhancements: After generating Office 365 group members report, you can filter the data to view only members of specific groups. Option to execute a custom script on successful creation and modification of room and equipment mailboxes. Supports management of Office 365 tenants configured in independent Azure
Is it possible to migrate from Multi-Language edition to English edition subscription model?
How do you do? I'm using SCP Professional Multi-Language Subscription model, especially Korean, One or more year. Is it possible to migrate to English Edition(I mean, not multi-language edition)? The Demo version is multi-language I think, so can't test it. I want to know belows, Please let me know 1. Will it not broke, the migrated requests wrote by korean ? 2. Can I make the new request using korean on the English Edition? Thank you. KCSONG
Write request data to CSV file
Dear Sir, I need your help to complete our process in specific templet/request in service desk plus. I need script that automatically triggered to write the request details (input values) for specific templet (example: New Hire Employee) to csv file after the request/incident been submitted. I try with scheduled report tools but it send the file to email address.
Custom View using relevant days
Is it possible to create a custom view such as last 5 days. Currently, I have created a view with newer than a specific day. I have to change those frequently.
Desktop Central service wont start
I have just installed Desktop central 10 on server 2016 std and everything install fine didn't erred. I now have the issue where the service just wont start. I keep getting the prompt that the service has stopped. Not sure why this, ps: tried to install the software on 6 deferent servers and no luck each time wont start, I have attached all the log files and would be grateful if someone could lend me a hand.
Tasks Auto Assign
It has been brought to my attention that tasks that are assigned to a group are not being assigned to a specific technician. Also I have also noticed while testing this bug that tasks being assigned to someone who is set Away are not being re-assigned to their backup technician.
Search for name by username when creating new request
Good Evening Is it possible when creating a new request that you can type in the users logon username for the domain instead of typing in the users first name and the popup shows who it finds with that name? Thank You
MultiSelect Fields in Advanced Filtering (Reports)
When creating reports, I noticed that Multiselect type fields are not included in the options on Advanced Filtering. Is this the normal function of Service Desk? There are some multiselect fields that we need to use to sort and filter in our reports.
TWTQ: Correlation rules vs. alert profiles
Hey everyone, Here's This Week's Top Question (TWTQ): Q: Which should I choose - correlation rules or alert profiles? A: In essence, the main difference between correlation rules and alert profiles is that correlation rules are useful when you wish to check for anomalies or security incidents across multiple device types. On the other hand, alert profiles are useful to detect specific security incidents on individual, critical resources. Here is a comparison between alert profiles and correlation
Windows 10 Version 1607 Patch Management
W10 Version 1607 is near end of service. This is what Microsoft says in the End of Service article https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet Windows 10 will have feature updates released twice a year via the Semi-Annual Channel (SAC). Your device needs to install the latest version (feature update) before your current version reaches end of service to help keep your device secure and have it remain supported by Microsoft. Each Windows 10 version will be serviced
Attention, Windows 7 and Windows server 2008 R2 users! Meltdown, Spectre bugs can still sting you! (CVE-2018-1038 & KB4100480)
Meltdown and Spectre bugs that could give away data in the protected memory were discovered recently. Microsoft's kernel patch fixes in January and February meant the dangers were allayed, but Sweden based researcher Ulf Frisk says, "no"! Who's at risk? Users with Windows 7 x64-based systems or Windows 2008 R2 server, who have installed any of the servicing updates released during or after January 2018 are prone to remote code execution and elevation of privilege. How is the vulnerability exploited?
Attention, Windows 7 and Windows server 2008 R2 users! Meltdown, Spectre bugs can still sting you! (CVE-2018-1038 & KB4100480)
Meltdown and Spectre bugs that could give away data in the protected memory were discovered recently. Microsoft's kernel patch fixes in January and February meant the dangers were allayed, but Sweden based researcher Ulf Frisk says, "no"! Who's at risk? Users with Windows 7 x64-based systems or Windows 2008 R2 server, who have installed any of the servicing updates released during or after January 2018 are prone to remote code execution and elevation of privilege. How is the vulnerability exploited?
Help Text
I use FAFR to populate my incident template, depending on what they pick the ticket gets assigned to the correct group. When a user selects a certain option, I populate the subject line with "Issue: "PLEASE PROVIDE A BRIEF DESCRIPTION HERE" and the subject is mandatory. I was wondering if there is a way to put some sort of help text in there that say "Issue: "PLEASE PROVIDE A BRIEF DESCRIPTION HERE" but requires (mandatory) the user to actually put something in that field. So when they start typing
Save from hacker of wifi
How can't make possible hack of wifi?
integration SD+ with company single-sign-on
guys, do you have any manual how to integrate sd+ instance with the company-wide single-sign-on?
Multiple domain controllers
Hi, Is it possible to specify multiple IP-adresses for multiple domain controllers in the active directory authentication settings in SDP? I have added three different IP-adresses in the field for "DNS server IP" but I'm not sure if SDP actually switches to another DC in case that one of the DCs stops responding. SDP 9335 MSSQL Regards, Alexander Nordin Region Halland
Servicedesk Survey
Hi all, is there anyway to force the requester to take the survey? like closure rules? and if he did not, i need to make the servicedesk to consider it as 100% not 0% like it is calculated now. Thanks in advance
Add Custom Device Icons for Business View Maps
Support, I am currently running OpManager version 12.3.091. Could you please assist in providing the process required for uploading custom .PNG images for device icons in OpManager and which .XML file needs to be edited if necessary? I find the device icons included in OpManager to be very limited, so I'm ok with adding my own -- hopefully in a future update you could provide users with a larger selection of icons or even provide a method for uploading custom icons via the WebClient. Thank you!
Prevent changes to fields in request
Good afternoon. I want to prevent changes to fields "Created Date" and "DueBy Date" in request, i go - Admin Setting - HelDesk Customizer - Incident Template - In Incident Template List in Default Request - Field & Form Rules - On Form Load - I create a rule (screenshot). After that engineers cannot change the fields in request, BUT when I want to change request status or another field I click on the field and the whole request is opened for editing, not one field but the whole request. If I disable
Not retrieving new mails and can't access server setting
Hello Community, On Wednesday 28th our ServiceDesk Plus build 9302 stopped working. The Windows Server 2012 had its CPU usage from 90% to 100%. Java(TM) SE Platform (32bits) was consuming all the CPU. I tried to reboot the server several times but as soon servicedesk was starting its services, the CPU was overloaded. I updated ServiceDesk Plus following the update path. We're now on 9402. After the update, on Thursday 1st, CPU usage went back to normal and ServiceDesk worked well until the end of
CSV import with line feeds
We are trying to import a csv file with cells containing line feeds. We have enclosed each cell with quotation, but it seems that ServiceDesk Plus interprets the line feeds as a new item to be imported. Do we have to remove all line feeds before import, or is there a way to import line feeds? Example csv file: "Name","Description","Barcode" "Test1","This is a multi line test to be done","934867284" "Test2","This is another multi line test to be done","834867284"
Feature Request: List module in Translation search
Add the ability to see where a search result is found when implementing a translation. For example, we would like to edit a Project Task field 'additional cost ($)' to another name, but when you search two results are shown. How do we know which result is located in the Task field? By adding the module name (i.e: Project, Request, Problem) it will help admins narrow down to the correct entry. Sometimes we don't want to do a blanket 'find & replace' for all entries: SD 9217 Enterprise MS SQL -------------------------
Subject variables not working for a notification rule - "Submitting a change for Recommendation to CAB "
Hello, I have the following as the content to the notification rule "Submitting a change for Recommendation to CAB" Submitted by: $Submitter Title: $Title. Link to Change: $ChangeLink Sites Affected: $Site Summary: $Description Impact: $Impact Impact Description: $ImpactDesc Backout Plan: $BackOut Scheduled Start Time: $ScheduledStartTime Scheduled Completion Time: $ScheduledEndTime Approval Link: $ApprovalLink When sending the approval email it's missing the following variables "$Description and
SSH Keys and Certificate buttons not functioning
Validated i have the right license. Validated they are not disabled in the admin panel. When I click on either of the buttons, nothing happens whatsoever. They just hang.
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