SSH Keys and Certificate buttons not functioning
Validated i have the right license. Validated they are not disabled in the admin panel. When I click on either of the buttons, nothing happens whatsoever. They just hang.
Assets security
Hi, If there are two support groups, One for handing IT purchases and the other for the Operations dept purchases. Now, we need to prevent the operations support technicians from seeing the IT assets. They should be able to see only those products that we allow them to see. Please advice. Regards Murali License Info License Type = Registered Product = Professional @Name = Muralee D.@ @Mobile Number = 050 7923378@ @Database Name = PostgreSQL@ @Database Version = 9.2.4@ @Current Build = 9402@ @32 /
Getting error "Problem while discovering the workstation"
While scanning Workstation getting error "Problem while discovering the workstation"
Issues migrating from Windows to Linux
I'm having trouble migrating a standard SDP installation from Windows to Linux. I followed the procedure described in the page http://www.zohocorp.com.cn/manageengine/products/service-desk-msp/faq-general-modules.html#moving4 but when trying to restore the database the script is locked indefinitely and does not finish the restore. the restore log is attached, I noticed that there was some kind of error in the process. Windows Server 2008 R2 amd64 Ubuntu 16.04.4 LTS amd64 SDP build 9403 Postgresql
CPU and Memory Utilization for F5 Big-IP 1600 and Cisco ASA 5555-x
Hello, I'm running OpManager version 12300 (64 bit). Trying to get CPU and Memory Utilization for a device F5 Big-IP 1600 and Cisco ASA 5555-x. If i ask our support OpManager in Indonesia, they said i need MIB or Device Template. It's a multiprocessor device. Has anyone gotten these devices to work? Thanks.
Newsletter de Marzo!
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Compliance Checks
Hi - I'm trying to find a listing of the variables/placeholders that are used in the compliance check rules i.e. the ConsoleTimeout rule uses the following "exec-timeout (([1-9][\d]* ?[\d]*)|([\d]* [1-9][\d]*))". I'd like to know what the definitions of these are and what others exist so I write my own rules..
Issues adding a Cisco Catos based switch to NCM
I'm trying to add a Cisco Catalyst 6509 to OpManager & NCM. The device is discovered correctly when I add it to OpManager but it fails to add to NCM even though the tick box to add to NCM is ticked. when I try to add it to manually all goes OK at first. I can select the correct vendor & device template (Cisco CatOS switch) etc but on the next screen when I come to select protocol I only get the options of "Telnet-tftp" or "ssh-tftp" - The device is only accessible by telnet. I have created a credential
Tasks
Looking to see if we can create a task and task due date based on a date/time field. Example: creating a service request for a user that is departing for HR to use. There is a field called Departure date, which would need to be a date/time field vs a freeform that it is now. HR would put in for example date as 06/01/2018. Wanted to see if we can trigger a task for the technician that picks up the ticket (or all techs) as a reminder to disable that user on that date.
How to transfer ownership of a resource group after the owner account has been deleted
Account in AD imported into PMP and assigned ownership of a resource group. The AD account has been deleted since the person has left the company and cannot delete the PMP account as it owns resources and a group and PMP requests transferring the ownership of the group before transferring ownership of the resources. How do we go about this process?
Default Search has changed after update
After updating to version 9.3.16 the search field has been changed to function of Request ID instead of Default Search. See screenshot - Previously, there was a seperate search field for Request ID. We would like to know how to get the field back for having the Request ID and the Default Search in seperate fields, and the 'type here to search' box set by default to 'Default Search'. As you can see on the NEW VIEW part of the screenshot, it is defaulting to Request ID. If not possible to bring back
Simplifying Employee Onboarding and Offboarding Process for your Help Desk
Greetings from ManageEngine! We are happy to bring you the free webinar on " Empowering ServiceDesk Plus for Active Directory(AD) Management ". Register for this webinar and learn how to power up your help desk with AD management capabilities. REGISTER Topic : Empowering ServiceDesk Plus for Active Directory Management Date : March 27th, 2018 Time : 02 PM EDT Presenter : Jay, Product Expert Attend this exclusive 'ServiceDesk Plus - ADManager Plus integration' webinar and learn how to perform
AOME QUESTION ABOUT HAUWEI ONT
Is there anyone can tell me Does Huawei ONT HG8546Vwith dual-band WiFi?
Announcements at Logon Screen.
is there a way to move the requester's announcement to the logon screen replacing the image?
Not Receiving Email Notifications
We noticed this error on our System Log "Exception while trying to send notification for the request." Receiving emails seems to be ok but some users cannot receive mail notifications from service desk. We don't know what causes this issue.
Bold text in Solutions
Hi, Text formatted as bold does not show correctly after saving and viewing an article in the Solutions module. Please see attached screenshots. SDP 9335 MSSQL. Tested in IE11 and Chrome. Regards, Alexander Nordin Region Halland
Cannot create new schedule for report or edit existing schedule
Since upgrading to 9401 we can no longer schedule a new report or edit an existing schedule - it simply hangs when you click "save". This happens on both our live and staging systems. Is anyone else experiencing this issue?
WinPE location
Does anyone know the proper location of the WinPE files? Trying to do an image and downloaded the WinPE manually. Once I installed it, it keeps telling me the path is wrong and I don't want to have to try each directory.
Private General Tasks
Our Chief Information Officer would like to mark some of his General Tasks as private so that they cannot be viewed or reported on by anyone but administrators of ServiceDesk Plus. He would like to use private tasks for sensitive personnel related work.
Missing filters after upgrade
Hi, I upgraded ServiceDeskPlus to the latest version over the weekend but some of our technicians are now saying their custom filters are missing (filters for viewing queues). Has anybody else had this issue and is it something that can be looked at?
Generating Report on Task IDS and Work Logs
Hi, I need to generate a weekly and monthly report on the tasks and work logs added with the following details: Our database is Postgre For Weekly and Monthly Ticket Report - focusing on the Service Request/Incident IDs created in a given week or month Request ID Created Time Technician Group (I want to define only the specific groups that I need to include in the report) Request Status Work Log Added by (Technician name) Time spent on each work log Total Time Spent (Total time of all the work logs
Field & Form Rules
Hi all, is it possible to prefill EMAILCC field (Email to notify) with variable $Department_Approvals$? I would like to inform department approver or head whenever someone from department submit a ticket, and I would like to fill it automatically. Thanks in advance.
[Solved]: Exclude multiple values
Hi, I'm trying to create a filter in a report and exclude multiple values from a plain text field (Subject, imported from SDP). In the below example I would like to exclude all requests that contains "++" in the subject field. How can I accomplish this without manually having to select every individual value? Regards, Alexander Nordin Region Halland
LONGTODATE not formatting
I'm not sure what I'm doing incorrectly but LONGTODATE isn't formatting as a human readable format. My query is below (we're running PostgreSQL): SELECT icm.ChangeID as "ChangeId" ,icm.workorderid as "IncidentId", wo.title as "IncidentTitle", cd.title as "ChangeTitle", org.name as "SiteName", coalesce(tech.firstname, '') || ' ' || coalesce(tech.lastname, '') as "Technician", coalesce(req.firstname, '') || ' ' || coalesce(req.lastname, '') as "Requestor", pd.priorityname as "Priority", LONGTODATE(WO.createdtime)
Report to find newly added asset for a given day
It is required to identify what are the assets newly scanned and added to asset inventory for the previous day or given day. Date, hostname, IP address, Asset type, Operating system, location.
time to dispatched - reports
Hello Is there any report attributes for how long a ticket have been unassigned? (Or time to dispatched) Thank you for your time and expertise. BR Tavring
Query Report
Hello, customer would like to have a report with the time of any actions/updates that happened on every requests, like the ones you get if you click on the History tab of a request (see image). Anyone that knows in which tables are these info stored and can give me some hints on how to build the query to extract them into a table? Thank you in advance Marco
How do SLA, DueBy Time and Overdue status interact?
Hello, I have a few questions about the SLAs, the Dueby time and the Overdue status. From what I think I understood, the SLAs determine the Overdue Status. I do not understand the functioning and the role of the Dueby Time. Let us say, the SLA has a resolution time of 4 hours and the ticket is created at 09:00. The DueBy Time is set at 13:00. At 10:00, the ticket is set On Hold. Let us say, is is now 14:00. From what I can see in SCP, the DueBy time is still at 13:00. The Overdue Status is false.
Data Definition
Is there a data definition available for the tables within SD Plus MSSQL?
JobExecutionFailure Error
Hi, We have been getting an error JobExecutionFailure. It has been consistent within a day. See attached screenshots. Thank you.
Executive Level Notification
In SD+, how could we create a request template or notification rule that will notify specific email accounts when we have a major outage. I have been looking through the system and I don't see an obvious way to do this. The resources I'm trying to notify aren't all technicians in the system. I'm trying to avoid having my help desk need to "remember" the correct contacts to notify based on different urgency levels. Thanks in advance for any advice you can give!
ADDING A TEMPLATE CATEGORY in ServiceDesk Plus
Good day Sir/Madam How can I Add a template under the Software Template Categories for example I need to add "Upgrading of Evolution ERP System to latest update". The request i need to do it in ServiceDesk Plus Regards CHUMA
When changing the status of the Request onhold must specify the reason
Good afternoon. Is it possible to do in the Service Desk that when changing the status of Request on Request onhold it was necessary to fill in the field of "Reason" and when changing the status sent a letter to the senior engineer? Thank you.
Rebrand Logo Issues
When we try to update our company logo, the logo is changed after logging in but it will not change at the landing page before signing into pmp. Is there a way to just delete the logo altogether as the pixel limitation is making it difficult to get a good upload.
Error inicio C:\ManageEngine\ServiceDesk\bin\startclient.bat
Buenos dias soy nuevo en esta aplicacion que parece muy buena, la instale con un setup antiguo que me pasaron para probar la aplicacion, logre configurar una parte y en el proceso me mostro que estaba desactualizada, descarge 3 actualizaciones para ir a ultima version y luego de la 2da actualizacion ya no quiso funcionar no carga nada. desinstale la aplicacion descargue el ultimo setup de ManageEngine_ServiceDesk_Plus lo instalo con la opcion por defecto (Enterprise Edition) pero intento arrancar
Network Monitoring tools, what do you recommend?
Hello, I am one of two network admins for a medium sized enterprise. We're in the middle of a tools refresh, tossing out several tools that we have had but long neglected using properly (NetScout PM and Avaya CNA to name the two biggest) and bringing in new tools that we know will need serious attention (CiscoWorks 4 and various OpNet pieces). Since we're spending big money on those (especially OpNet) and I have serious doubts that CiscoWorks can replace the traffic graphing etc that NetScout did,
Error inicio C:\ManageEngine\ServiceDesk\bin\startclient.bat
Buenos dias soy nuevo en esta aplicacion que parece muy buena, la instale con un setup antiguo que me pasaron para probar la aplicacion, logre configurar una parte y en el proceso me mostro que estaba desactualizada, descarge 3 actualizaciones para ir a ultima version y luego de la 2da actualizacion ya no quiso funcionar no carga nada. desinstale la aplicacion descargue el ultimo setup de ManageEngine_ServiceDesk_Plus lo instalo con la opcion por defecto (Enterprise Edition) pero intento arrancar
Integration with xyicon/spacerunner
Hello, I'd like to manage it system with floorplan view, in a single console, for assets, tickets and network... I Found Xyicon/spacerunner product that is based on floorplan view could you analyse if it's possible to sync data beetween manage engine product and xyicon please, or use a similary view Regards Cyril COHU
Microsoft SCCM vs. Desktop Central
I am currently looking for software deployment solution that integrates with SDP MSP. I filtered down to 2 options: Microsoft SCCM Desktop Central Is there a comparison chart or data that shows a complete list of features for both SCCM and Desktop Central?
Password Management Pro- passing username and password to WinScp
Can the username and password stored in Password Management Pro be passed to WinScp to be able to do file transfers ?
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