Send notification when priority of ticket has been changed
Hi
is there switch that enable notification for technician when assigned priority ( or specific field) has been changed but not necessary to be a specific one. Like low to high or high to urgent, or even urgent to low?
Business rule section seems to be not flexible enough for condition part.
Thanks, . .
is there switch that enable notification for technician when assigned priority ( or specific field) has been changed but not necessary to be a specific one. Like low to high or high to urgent, or even urgent to low?
Business rule section seems to be not flexible enough for condition part.
Thanks, . .