Monthly Disposals Query
Hi, may I please have the query below modified for only disposed assets and where we can see a column for Disposal date. I would like to see disposals for the month, the quarter or the year please. SELECT "resource"."ASSETTAG" AS "Asset Tag", "product"."COMPONENTNAME" AS "Product", "resource"."SERIALNO" AS "Org Serial Number", "state"."DISPLAYSTATE" AS "Asset State", "aaov"."NAME" AS "Site" FROM "Resources" "resource" LEFT JOIN "ComponentDefinition" "product" ON "resource"."COMPONENTID"="product"."COMPONENTID"
Password Management Pro file transfers to Linux(Unix) servers
Is there a way to do file transfers to Linux(Unix) servers after the SSH connection is made or is there a specific way to do file transfers to Linux servers
Category changing itself after adding a new Category
I recently added a new Category called "Security", and now a number of existing tickets, even closed tickets, have changed themselves to the "Security" category. It even leaves their existing sub-categories in place, even though the sub-categories do not exist under the "Security" Category. Please help, this is throwing off all of our reporting and statistics, and messing with our incident templates! Running 9400
Business Impact Field
What is the purpose of Business Impact Field while creating an User in ServiceDesk Plus
Passthru authentication questions
The instructions show how to target a single domain controller. Can we get ServiceDesk Plus to use an alternate DC for passthrough authentication if a DC is rebooted or temporarily down? The local intranet zone is an Internet Explorer setting. Does this mean passthrough authentication is only supported in IE? Are there workarounds for Chrome?
[CONTEST] #ShareyourITStory: Win Unlimited Workflow requester license for ADManager Plus
Irrespective of the size of your organization-S, M, L or XL- the common denominator is the need to streamline IT operations. Given the array of applications that have to be provisioned and made accessible to each user -- user onboarding and account management can be quite challenging. Non-technical stakeholders i.e., . the HR, line managers, end users would often wonder- 'why not a platform or a console to make my requests?'. Now that IT is moving towards offering a more consumeristic experience,
Firewall Analyser
Will firewall analyser help me to setup policy if currently rrstrction not applied ?
All our schedule reports disappeared
For some reason, all of our scheduled reports have disappeared? Any thoughts or suggestions? we are using v6.6.2
Automate Patch Management
Hi, can anyone advise please? I'm looking to set up automatic patch management and when I come to choose my target, can I use wildcards? All my PCs and Laptops start PC or LA. I don't want to include any of my servers. Is this just as simple as putting PC* and LA* or is there a little more work to be done with this? Thanks in advance.
KB 4011730 breaks Word 2016.
Issue: After installing the March 13, 2018, update for Word 2016 (KB4011730), you may not be able to open or save Word documents. This issue occurs only for those who receive Office 2016 updates using Windows Installer technology (MSI). If you have a Click-to-Run edition of Office, such as Office 365 Personal, you won't encounter this issue. Workaround for this issue: Microsoft is aware of this issue and working on a fix. In the meantime, you may be able to workaround this issue by installing the March
Failed - No Data Available but the software is installed correctly
Hi We are testing the deployment for Autodesk product, we have 3 heavy applications to install on 100 PC and it takes 30/45 minutes to installing one (Inventor/Mechanical, Revit, Autocad LT) I run the configuration and the status goes to"Failed - Dati disponibili esauriti." (No data Available) after some seconds, but on the PC the setup runs correctly. For me it's important that the software is installed correctly but a correct feedback help me more to check the after-deployment. Is there an solution
Page cannot be displayed
Guys, I installed this software last week to test it and saved it as a favourite on my browser but this week it is now saying 'This page can't be displayed' when I try to browse to http://localhost:8888/authorization.do Can anybody advise?
External action implementation class issue
Hi, In my own implementation class, which extend from the "DefaultActionInterface", I have the "ExecutorData" object is a parameter. This object have 4 methods: getAdditionalProps(), getDataJSON(), getDiffJSON() and getHtmlDataJson(). When I invoking the method getAdditionalProps(), I get this result {ENTITY_JSON={}, MENUNAME=MenuActionName, executorClass=com.servicedeskplus.integration.MyIntegration, MENUID=301, EXECUTORTYPE=class, HTML_LOAD=my.html, HANDSHAKE_KEY=XXXX, USERID=4} When I invoking
SDP ondemand - what happens to my user accounts if i enable AD sync?
Hi All, i was just wondering, if i enable AD sync on SDP ondemand what will happen to the current use accounts? will they simply sync together or will the users have to have completely new account info ? many thanks Russ
TWTQ: Accessing threat feed alerts
Hello everyone! We're back for This Week's Top Question (TWTQ): Q: Where do I view threat feed alerts? A: EventLog Analyzer processes multiple threat feeds and alerts you when a malicious IP, URL, or domain is detected in your network. View the alerts by going to: Alerts > Profile based alerts > Default threat The built-in Default Threat alert profile is pre-enabled and it doesn't require any configuration. It starts checking your network for malicious IPs, URLs, and domain traffic, right after
Dot.Net (Desktop API) Resource adding in PMP
Is it possible to add resources to access application connect apart from CLI / SSH by user?
Documentation - Requester.xxx for $CS.getValue()
Since most of the documentation for Service Desk Plus is outdated or incomplete, I would like to get help from the community for the complete list of supported methods for Requester.xxx that can be used in $CS.getValue() field and form rule method. In this documentation: https://help.servicedeskplus.com/configurations/helpdesk/fieldandformrules-javascript-functions.html I can only see the following samples: email address, department, job title, mobile number, contact number, requester. I have collected
[Tips and Tricks] How to integrate ServiceDesk Plus with ADSelfService Plus?
By integrating ServiceDesk Plus and ADSelfService Plus, you get to: 1. Automate ticket creation in ServiceDesk Plus for every self-service operation performed by end users using ADSelfService Plus. This empowers help desk technicians to keep track of users' self-service actions, and follow-up on them, if needed. 2. Provide single sign on to ServiceDesk Plus through ADSelfService Plus. This one-click access offers enhanced user experience, as the users do not have to login multiple times
Send email to email address when request is created
Hi, as part of the employee setup process we have a service under a service category for the creation of a new user. We would like this to be sent to a number of email addresses through business rules but it looks like it can only be sent to technicians. How can this be done?
Request Notes vs. Worklogs
I'm new to ServiceDesk Plus, but I find that I'm not sure if people are using Notes or Worklogs to document their work in the ticket. Coming from ServiceNow we use to just use Work Notes and it was clear as to what we should use. What is the Best Practice from ServiceDesk Plus?
how to show worklog fields on request template for other technisians?
Hi, On request fulfillment scenario in each task technician should fill some fields which are needed for next tasks.how can i have fields to be filled and available for all technicians ? regards,
Issues since updating to version 9402
Hello, since updating to ServiceDesk Plus 9402 the system crashes down after a few days. When I restart the server the menu/navigation is not there and one of my colleagues can't logon anymore. I've attached a screenshot from the missing navigation. Tomcat error: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle,
How to change unticket group in the database
Good morning, I simply want to change the group of a ticket in the database and after searching through the sql server tables I can not find it. Can you tell me where and how to do it? The additional fields created I notice that they are in workorder_field The tickets with their data in workorder Where can I change the group? Thanks for your time.
One technician not receiving help desk emails?
Hello, one of the technicians does not receive help desk emails. Any idea why not? All of the others do. Thanks for your help. Jerry
Report on file version of an exe
I need to find all the file versions of a specific .exe file in our environment. Is there anything in Desktop Central that will aid that task? Thank you.
Script Master - 4: How to assign CAB members to a change request automatically.
Hello everyone! I'm sure most of you are busy planning your Christmas season already . While you wait for your Santas to shower you with the gifts you desire, I'm happy to share an interesting script this festive season with all the Change Managers . When an RFC is raised, it is the Change Manager who seeks recommendations from CAB members and manually adds them to the RFC. The script discussed today helps Change Managers to automatically assign CAB members to a change request through
Add csv file with contacts or block "add contact" function
Hey Guys, I'm doing a proof of concept with ME MDM software on Android. I added a google account to sync numbers but I want to block the add contact function in the policies but how do I do it? If I can block the add function, I would like to delete the google account for the phonenumber and upload a CSV file with contacts. Is it possible? Thanks in advance. Cheers, Stephan
Very slow response times - again
From opening SDP to trying to move around on a ticket. Seems to be the same issue reported 9 days ago. It's lagging something fierce right now causing delays in work.
Free webinar on 5 essential tips for effective Office 365 administration
Greetings from ManageEngine! Is Office 365 administration using native tools and PowerShell taking its toll on you? Attend our free two-part webinar on 5 essential tips for effective Office 365 administration. Register now Date: March 29 and April 5, 2018 Time: 2pm BST | 2pm EDT Presenter: Jay, product expert In this two-part webinar, you'll learn how to: ● Provision user accounts simultaneously in Office 365 and Active Directory
Vmware datastore email notifications
Hello How can I set up that opmanager starts to send email notifications when vmware datastores size goes under threshold. I can put it to create alert in web only, but there is no option to add notification profiles to device.
Free webinar on 5 essential tips for effective Office 365 administration
Greetings from ManageEngine! Is Office 365 administration using native tools and PowerShell taking its toll on you? Attend our free two-part webinar on 5 essential tips for effective Office 365 administration. Register now Date: March 29 and April 5, 2018 Time: 2pm BST | 2pm EDT Presenter: Jay, product expert In this two-part webinar, you'll learn how to: ● Provision user accounts simultaneously in Office 365 and Active Directory
update 9.4.3
Not Found The requested URL /products/service-desk/91677414/MManageEngine_ServiceDesk_Plus_9_4_0_SP-0_3_0.ppm was not found on this server.
Very limited criteria for User Group creation
Hi all. Im triying to create a user group, to delimitate the use of certain templates. When i am creating, i see that the options for the criteria, are VERY limited. Only 5 predeterminated fields can be used to create this group. This can be expanded to more options? How? Thanks in advanced. Best regards. Facundo
Import resource from file
Is there in any documentation a standard formatted template for resource import? thanks Emanuele
Desktop Central Free Training
Greetings from ManageEngine Desktop Central! Join us for the Desktop Central's free training. This 60 minutes of training, will help you learn tips & tricks, best practices and hidden secrets in desktop management. You can improve your skills on patching computers, installing/uninstalling software, remote control, configurations, security management and more. Please do come up with your expectations/suggestions, so that we can serve you better. Time Zones: Time Zone 1 - USA, UK, Canada andMexico
Additional field in Task template
Is this option allready on the roadmap?
how to activate password manager pro after xpire the trail period becasue the top menu bar is not showing.
how to activate password manager pro after xpire the trail period becasue the top menu bar is not showing.
Transferring a resource group from someone who has left the company
Hi, One of our password administrators has left the company and I've been asked to transfer all their PMP content over to one of their colleagues. I went to transfer their resources to another user but was informed by the GUI that the user owns two static resource groups and I need to take care of them first. I found the first of the resource groups and selected transfer, but was told by the GUI that only owners can transfer resource groups. The user has left the company and so I can't get him to
ServiceDesk Plus 9403 Released
Dear Users, SDP 9403 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9403 : SDF-69258 : Support for 'Georgian' language. Issues Fixed in 9403 : SD-69139 : Vulnerability fixed. SD-70508 : AD authentication doesn’t work in the mobile client context. SD-70395 : In recently upgraded setups, start server/ shutdown server shortcuts does not work properly. SD-70341 : Due to the API calls restriction to Zoho
Release announcement: Build 3400
Hello folks! We're happy to announce the release of Analytics Plus version 3400. This release comes with a couple of bug fixes and a few new features. 1. Support for map chart Analytics Plus now supports map charts. Your metrics can now be tagged against geographical locations on a map view. The below map chart shows the country-wise split of total sales for Europe. Click here for more information about map charts. 2. Support for API integration A wide range of APIs allows you to perform actions
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