ServiceDesk ITSM Meetup Group - Sacramento, CA

All -

Can you tell me if there are meet up groups available in the Sacramento, CA area for ServiceDesk to learn more about using the full ITSM capabilities of the application? We are considering another ITSM application but want to give ServiceDesk a chance before completely changing applications.

We are looking to make some fundamental changes to the way that we use ServiceDesk today. I was hoping that we could get some assistance from you on putting together a plan of attack. As I have mentioned that we have a system that has been bastardized to fit our needs and those needs never included a concept of ITSM. So, there is no difference between a Ticket/Change/Project/Issue except for a status field just to name a few.

We are not taking advantage of a lot of the capabilities of your software and now we would like to start putting the structures in place to allow us to reap the benefits.

Thanks,