Upgrade from 9335 to 9400 - restore MYSQL to PGSQL issue
Hi, I hope you can help me. I´ve opened already a ticket via support@servicedeskplus.com but I don´t get any feedback since one week. This is my issue which I send to the support team: -------------------email message begin----------------- Hello Support-Team, our productive ServiceDesk Plus is on version 9.1 Build 9121. I´ve cloned the virtual machine to do some test to upgrade to the latest version 9401. I´ve updated successfully our ServiceDesk Plus to version 9335 with an MYSQL DB on the cloned
MSP Plus behind F5 LTM
We are planning on putting in an externally facing MSP instance and we want to utilize the abilities of the F5 LTM to allow load balancing and certificate management for the system.- Has anyone done this and if so what are the pain points you ran into utilizing the F5 in from of MSP?
Captcha code
Hi, I am currently testing this product to see if it is worth implementing within my organisation. I was testing the 'forgot your password' section and you are prompted twice to enter a CAPTCHA code - once when entering username and once when you are filling in security questions (see attached). Is there any reason to have this twice? I feel that this might be off-putting for users when having to reset their own passwords
Resolution on "Request Closure Comments"
Is it possible to copy the information in the resolution in the "Request Closure Comments" automatically?. Using a script or something else? Thanks in advance for your cooperation Kind regards Carlos Armas
Custom Trigger Question
I am looking to send an email to a distribution group anytime the urgency and priority are set to escalated within a ticket. I would like to have a link to the ticket and if possible scrape the description from the ticket as well. Has anyone had any success in doing this?
Do you know your help desk's busiest hours?
Managing a help desk has a lot in common with driving. While driving, you account for traffic patterns and asses peak hours to avoid traffic. Likewise for a help desk, you need to analyze incoming ticket patterns, and identify busy hours so you can plan to bring in additional help or rearrange shifts to effectively tackle incoming tickets. Say you receive a total of 100 tickets a day, out of which 50 tickets come in between 11am and 3pm. These are your busiest hours. Using this insight, you can
Change status after use Jira Menu
Hi, I would like to know it is possible to change automatically the status of the ticket when we use the custom menu to create a Jira ticket from ManageEngine. Best regards, Jacir
Error : No response received from workstation. Probably the workstation might be switched off or does not exist.
I am getting this error when doing a WMI scan: Error : No response received from workstation. Probably the workstation might be switched off or does not exist. Has any encountered this error? Here are the actions I did to ensure access to the scanned workstation: verified the correct credentials under Credentials Library - credential is correct. ping workstation via ip address - all good ping workstation via hostname - all good added the workstation IP address on CMDB > Workstation > Edit Workstation
Newest download link please
Hello, I am interested in the latest release, since it has new features in OpUtils. Can you please provide download link to build 123091 ? Thank you. Huldar
Custom Schedule Timing is Moving
Hi, It seems like the custom schedule jobs are continuously moving. Sample attached is for an automated closing script. Originally set to run at 10PM each day. It is now running at 11PM. These are time sensitive jobs and should be followed correctly. Please advise.
Desktop Central MSP - Outdated Portal Videos
I am trying to learn and understand more about Desktop Central MSP but the online portal videos are outdated. Can anyone point me to the right direction? I am currently using the videos section of this page: https://www.manageengine.com.au/desktop-management-msp/?dcltree
Tip #4: Tracking messages based on their content.
Last week, we looked at how you can customize pre-packaged reports in Exchange Reporter Plus. Now, let's see how you can see specific emails exchanged in your organization based on certain keywords they have in their content. Scenario: Let's assume you've come to know that users in organizations similar to yours are receiving bulk marketing emails that could be spam. You also learn that these emails usually have the word "lottery" in the subject line. Customizing the Mail Search reports: To identify
SCP database schema
Hi I am looking for the database schema for SupportCentre Plus. Regards Graeme
Any news about function "scan drivers to update" ?
Hi Do you have any news to integrate in dc a new function to "detect and update drivers for desktop"? Dc works very well for patch Microsoft and other software, in a single console. But for drivers, management is not concentrated. I setup "hp support center" or lenovo support tool for each desktop, but i need to go on each pc at regular time to check and deploy drivers update detected by manufacturer tools. Do you have an eta for this? please In the first place, the important thing would be to have
Automated Patch Deployment... no scheduler?
In build 10.0.205 which I have deployed to fix a different issue, you have removed the scheduler from automated patch deployment. Please advise how for example, can I patch a group of servers next week with the latest updates they will require? Previously I could scan and download the patches without deployment, then patch the servers separately in batches. I also do the same for workstations, where I patch 10% of our estate on any given day so as not to overload the bandwidth on any site, using
Question Regarding Features
We are looking to moving towards DC for our remote troubleshooting and patching. I have a few questions: - Does DC allow connecting to endpoints for remote management when those endpoints are NOT connected to our VPN? - Does DC allow us to setup a software package to begin copying over to endpoints for pre-deployment? I.e. create the package and as endpoints connect, they will pick up the package? Secondly, can this be done with only internet connection and not a VPN connection? I'm hoping that we
Clickatell message integration
We have Clickatell set up. We have users with their Cell Phone numbers in AD. Is there a way to set up a group in AD and use the clickatell integration to message them? We are looking for an easy way to message our security counsel when there is a all clear or bogus alert. I know that this isn't the designed use for AD Manager Plus. It does have the ability to send notifications via SMS. It has all of the groups and cell phone numbers so it has the necessary components, except maybe the interface?
O365 Manager Plus 4200 released with Office 365 Service and Endpoints Monitoring!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4200. This build adds the capability to monitor the health and performance of Exchange Online, Azure Active Directory, OneDrive for Business, Skype for Business, and ten other Office 365 services, all from a single console. New Features: Office 365 Service Health Monitoring for major Office 365 services, 24x7. Sends out real-time email alerts when a service degradation is detected. Endpoint Health Monitoring
Kandant chooses ADSelfService Plus for password synchronization
When Kadant's IT administrators were struggling to manage the passwords of over 500 user accounts in multiple IT applications, they started actively looking for products that helped them synchronize users' passwords between Salesforce and Active Directory. Once they stumbled upon ADSelfService Plus, they had to look no further. “Before we found ADSelfService Plus, we were looking at SSO solutions which [costed] 10 times as much. [ADSelfService Plus] is simple, cost-effective and it’s well worth the
KB4011730 breaks Word 2016!
Issue: After installing the March 13, 2018, update for Word 2016 (KB4011730), you may not be able to open or save Word documents. This issue occurs only for those who receive Office 2016 updates using Windows Installer technology (MSI). If you have a Click-to-Run edition of Office, such as Office 365 Personal, you won't encounter this issue. Workaround for this issue: Microsoft is aware of this issue and working on a fix. In the meantime, you may be able to workaround this issue by installing the March
Enhancements in Automated Patch Deployment
To keep up with the cyber industry's security demands and requests from a few customers, ManageEngine's Patch Management module has undergone a few enhancements in the 'Automated Patch Deployment'(APD) functionality. We will shed light on what's new with the latest APD feature. What's new? The newly upgraded APD calls for an automated scan(instead of manually scheduled scan) as soon as the server synchronizes with the Patch Database. The missing patches are detected on each of the machines in accordance
Replying to a Request template extends the subject when using $Title in the subject field.
I recently changed subject in several notification rules, to "Re: Ticket #$RequestId - Title". Everything worked fine, except it for the "Replying to a Request" email template, in which when I replied to a message from a user, it copied the whole Subject again and instead of having something like "Re: Ticket #4562 - Printer Issues" I had "Re: Ticket #4562 - Re: Ticket #4562 Printer issues" and so on, every time the user replied, it appended the whole title again in the subject, as you can see in
Servicedesk portal is not working on Mac pc
Hello we have SDP 9334 and mac pc (HighSierra OS) when i try to open SDP after NTLM login i see only blank page on this adress http://servicedesk/HomePage.do?SkipNV2Filter=true.
[Webinar] Active Directory Reporting for Administrators: Dynamic and Custom Reports
Hi, Wondering how to efficiently manage and secure Active Directory? Want to know the profound insights that only custom reports can provide? Join the live webinar on Active Directory Reporting for Administrators: Dynamic and Custom Reports, where Derek, AD MVP, will explain how need-specific customized AD reports would make AD management efficient and simple. Register now Date: March 22nd @ 2pm EDT In this webinar, you will learn: • What MS reporting can do • Where MS reporting falls short
[Webinar] Active Directory Reporting for Administrators: Dynamic and Custom Reports
Hi, Wondering how to efficiently manage and secure Active Directory? Want to know the profound insights that only custom reports can provide? Join the live webinar on Active Directory Reporting for Administrators: Dynamic and Custom Reports, where Derek, AD MVP, will explain how need-specific customized AD reports would make AD management efficient and simple. Register now Date: March 22nd @ 2pm EDT In this webinar, you will learn: • What MS reporting can do • Where MS reporting falls short
Set 'Last update time' for technician created requests
Hi, We do a lot of drop-in support and so it is very common for technicians to manually create requests on behalf of the user. At the moment these requests get created with a "Last Update Time" of "-". This means that they invariably go to the bottom of the request list (as we like to have them sorted by update time). It would be really useful if when these requests were manually created the 'last update time' was set (as the same as the creation time) Thanks for considering!
Preventing Request Receiving by email from Particular Site
Please advice, is there anyway to prevent requester to send request via email from the particular site. We want that particular sites has use template from the service catalog
Is there an anonymous self-service portal in ServiceDesk for creating and tracking requests?
Hello. Does ServiceDesk have an anonymous self-service portal for creating and tracking requests? Sincerely. Igor Stepanenko.
Performance Monitors / monitors
We need to report when a device has fell behind on firmware, most SNMP records report back as strings. I can see that your defaulted fields correctly convert to numeric so why don't the custom performance monitors do this: Example: D-Link DSR1000ac OID - .1.3.6.1.4.1.171.20.3.11.1.4.1.1.4.0 This reports firmware 3.11 But the performance monitor converts this to 3 which is useless We need this to convert the string properly ie 3.11 Also we have the Billion 8900AX The firmware comes back as string
Querying column with spaces fails
When I run this query of a custom view in our system SELECT [Request ID],[Description],[Requester],[Subject],[Created Date],[Created Week],[Created Week Number],[Created Month],[Request Status],[Pending Status],[Priority],[Level of Effort],[Category],[Sub Category],[Business Unit],[Group],[Application],[Application Owner],[Business Value],[Application Set],[Portfolio],[Support Rep],[Completed Date],[Completed Week],[Completed Week Number],[Completed Month],[Total Elapsed Minutes],[Created By],[Completed
Windows Domain Scan produces error: User does not have sufficient privilege.
I am performing this task from the SDP administrator account and I am using domain admin credentials to perform the scan. I can't figure out why it will not initiate.
Is it possible to rename a dashboard, and/or reorganize the widgets within?
Good morning, I'm currently trying to rename a dashboard within OpManager, as well as organize the widgets on screen in a desired order. I'm only able to find the option to a) create a new dashboard, or b) add widgets to the existing dashboard. This is on build 12200. According to the documentation at http://help.opmanager.com/edit_dashboard_layout, I should be able to use the Actions drop-down menu, but I can't seem to track down that particular menu. Any assistance would be greatly appreciated.
Auto logon helper - custom app
Is it possible to configure the auto logon in PMP, to start an app from my pc, and use this for SSH/RDP ect? Of cause with credentials and session recording, so the app should use the PMP-server as proxy
Downtime Scheduler - monthly
Hi All, I Want to plan a downtime every month, but i can't see this in tab [admin] - [downtime scheduler] in : RECURRENCE DETAILS screen my version is 13300 is it possible to add other period ? thanks
App Manager: integration with Pagerduty?
We have a requirement to use Pagerduty to manage alerts. How do we integrate alert actions with Pagerduty? We currently raise tickets in Service Desk Plus from App Manager but now need to use Pagerduty instead to route and manage alerts prior to raising a ticket.
MDM on Surface Pro blocks Mimecast Add-in for MS Outlook
We have recenly been trialling the MDM for MS Surface Pro's running Windows 10, we also run Outlook 2013 with the Mimecast for Outlook add-in. We have discovered that retrieveing email is not possible as Mimecast reports that it cannot connect to the cloud. If MDM is removed it works again. The error in the Mimecast logs is: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.InvalidOperationException: This implementation is not part
Cannot assign project tasks to Groups
Dears, I'm not able to assign a task to a group, but only individual in the group module. Some project tasks require services from teams in general, not necessarily individuals. Could you please clarify if it's possible to assign a project task to a team, so that whoever is available works on it? We are using version: 9.3 Build 9326
Introducing support for map charts in Analytics Plus
Hello folks! We're happy to announce that Analytics Plus now supports map charts. A map chart lets you tag your metrics against geographical locations on a map view. It is particularly helpful when you have data sets that contains geographical information, and you wish to study the spatial relationships between your data on a map. For instance, if you have sales data from different countries in Europe, you can use the map chart to represent total sales against the country on a map as given below.
Interfaces - Billion Gateways
We have many Billion GWs (7800VDOX) deployed and need to monitor their interfaces adding as an SNMP with public community it comes up successfully however unlike other devices added there is no data on the network interfaces so we cannot monitor port traffic activity. What do we need to do to activate this? Note, an SNMP walk does report the data correctly. Interfaces [No Data] StatusClearIPAddress58.162.222.227DNS Name58.162.222.227Uplink DependencyNoneVendorDSL Terminal Remote Management AllianceSystem
How to add ESX host in Opmanager
I am not getting ESX Discovery under Setting > Discovery> VM Discovery , only Vcenter Discovery is not coming . Can anyone tell how to add ESX host in Opmanager. OpManager version 12100 (64 Bit)
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