Good day, everyone!

We are delighted to announce the inception of this year's instalment of the Boot Camp series today! 

Service desk managers are stuck with routine firefighting most of the times and they don’t find an opportunity to analyze and improvise their services. In this episode of the boot camp, we will discuss few tips to put Continual Service Improvement (CSI) in action and to better the service desk progressively. 

To brush up your knowledge on CSI and to learn more, take a quick quiz.