Incoming Email Field Modifier Triggers?
In my previous job, we used Spiceworks, which had the cool functionality of being able to set the Ticket Fields by putting in specific keywords or values.
EXAMPLE
--------------------------
Set ticket priority:
#priority high
#priority low
Close a ticket:
#close
I'm not all that familiar with Python scripting, but I wanted to see if anyone has done anything similar in ServiceDesk Plus? Or is the functionality there and I just can't seem to find it?
Thanks!
Rick
EXAMPLE
--------------------------
Set ticket priority:
#priority high
#priority low
Close a ticket:
#close
I'm not all that familiar with Python scripting, but I wanted to see if anyone has done anything similar in ServiceDesk Plus? Or is the functionality there and I just can't seem to find it?
Thanks!
Rick
Topic Participants
Rick4
Dinesh Bhaskaran
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