The move to agent-based scanning

Hello everyone,

We would like to bring to your notice that the agentless mode of scanning will not be available in ServiceDesk Plus for Windows machines, henceforth. This change will be effective from our upcoming hot fix scheduled for Q2-2018. We request all customers using the agentless scanning method (WMI) to move to agent-based scanning. The agent can be configured and downloaded using the Windows Agent Configuration in Admin.

Agent-based scanning —pros:

Only one port is required for agent-based scanning.
The agent automatically scans the machines on system boot. This allows the automatic scanning of those machines that had failed the scheduled scan, at system startup.
Agent-based scanning is more efficient as the data transfer is minimal.
Agent-based scanning provides more data on dual monitors, hyper V, and software sections of an asset than agent less scanning does.
It's easy to deploy agents through Active Directory. The dependencies over DCOM and RPC settings required for WMI have been eliminated.

Regards,

Nikitha Banu S

ServiceDesk Plus Team