update drivers with manufacturer's tools
Hello, it could be great if desktop central can manage the tool of manufacturers lenovo (ThinkVantage System Update) asus (asus manager update), dell (dell system detect) which can update drivers of desktop's Regards Cyril COHU
prevent data transfer between host and remote systems
Hi! In web Access, after successful connection to remote systems it's possible to copy text data to host system and vice versa. Is there any way to prevent this type of data transfer? Thanks & Regards
help i cant remove this software
any help
Assigning O365 license - possible bug
When we go into ADManger Plus and O365 Manager Plus and try to assign licenses to recently created user accounts (more than 24 hours old) they do not show up in the user list. If we go into our Microsoft portal and manually add the license the user shows up in the list immediately. Has anyone else seen this?
Setting the Change Approver
Hi We've just installed Manage Engine & so far, so good. I'm setting up the Change Management module & can't see that the ChangeApprover field can be added to the template. Is there was a way of setting the ChangeApprover dynamically on category selection? For example, If the change related to Infrastructure , the ChangeApprover would be set as our Infrastructure Manager. If it was an SQL change it would be set as our DBA lead. I can set up templates for 'Infrastructure Change' or 'DBA Change' etc.
How to disable Windows Update completely for use with Desktop Central
All, I am in the process of migrating away from WSUS and over to using Desktop Central to manage all the patches in my (very) small network. WSUS has been so-so - it worked - but required too much overhead than I have time for. Desktop Central on the other hand - requires very little setup and almost zero maintenance time. This past weekend - I stood up a new Windows 2016 server which is running great along with Desktop Central While I am very familiar with the usual WU GPO settings to get Windows
a report on the tasks assigned in the request
Hi, Can you help me to create a query to generate a report on the tasks assigned in the request? Fields: ID Request (which the task is assigned), when the task is created, to which engineer is assigned, the task description, when the task is released. I want to generate this report every month. Thank you
Ticket retrieval from Archive errors
Hello Team, I have a question about the tickets that have been archived. I am sure these tickets cannot be searched but when we have the ticket numbers some are accessible while some give you an error like the screenshot attached. Just wanted to know what do you think might be wrong with the ticket retrieval? Thanks and Regards, Kishore
Release announcement: Build 3800
Hello everyone! We're happy to announce the release of our latest build 3800 that comes with a whole lot of features. Data Protection and GDPR compliance Analytics Plus rolls out its next phase of updates in compliance with GDPR. With this update, columns marked as 'personal data' will be excluded during export operations. Users can opt to include these columns manually using the column picker. Click here to learn more. Enhancements in dashboard user filters Dashboard user filters will now be
Business Rules with Custom Functions
Hello, I'm trying to setup a business rule with a custom function that when we get an email forwarding from one system with the email test@abc.com and the body of the email has the text line "Submitter: John Doe" I can pull that name "John Doe" and convert that email into an Incident for the submitter/requester and not the email test@abc.com as the requester. Also is there a specific order in which you need to setup the criteria for the business rules? Such as in the conditions requester is first,
Solutions Attachments
My techs are able to view attachments attached to a solution however none of my requesters' are able to see that there is an attachment. Requester can view the solution with no issue but does not see the attachment that is part of the solution. Is this a setting that I can adjust to give them visibility to attachments?
TWTQ: The latest correlation rule builder
Hey all! Here's This Week's Top Question (TWTQ): Q: How do I create rules using the correlation rule builder? A: We are constantly updating Log360's correlation module by adding new rules or features which make it easier to use. In build 11134 of the EventLog Analyzer component of Log360 (released in May), the correlation rule builder has gotten a revamped interface, which makes it even more user-friendly. First, a quick refresher on what a correlation rule is: A correlation rule is simply a pattern
ServiceDesk Plus 9415 Released
Dear Users, SDP 9415 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Vulnerability : SD-72109 : XSS vulnerability found in the asset details page is fixed. SD-71576 : XSS vulnerability found in Change Calendar is fixed. SD-72080 : Directory traversal vulnerability found in file upload is fixed. SD-71495 : ZipSlip vulnerability found in distributed asset scan is fixed. SD-72568 : Vulnerability in deletion of default
support group owner as changemanager
Hello, i want to set the group owner (support group owner) as the changemanager. i looked at few post but group owner subject is not the most wanted subject. any idea anyone ? Regards, Martin
Change %PMP_URL% email template in PMP
Hi, How can i change %PMP_URL% email template in PMP. I see it as https://server_name but I want to see it as https://server_name.local
SMS escalation in opm 12.3
We have a need for sms escalation localy on the opm-server. With older editions we have had sms-modem enabled but in release 12.3 there is a change in the setup-settings form. The sms-modem haven't been stable for us but sometimes it sends a bunch of messages... We are using opm to monitor default-gw and other network-links and are on a very isolated network so we need gsm-sms from the opm server not depending on external SMS-services/providers How can we setup this in a reliable way? 1.external
Switching users to 0365 SSO
If we have users that have historically submitted a ticket via email, this in turn has created them a user account with that email account. If we move to Office 365, and try to import the users from Azure which happen to have the same email address what will happen? Will the accounts be merged transparently? Thanks
More than desktop management... (printers, assets...)
Hello, desktop central is focus to manage only desktop. Do you think to add others asset management (printers through snmp) and other devices/assets to follow them in same console (i see asset explorer exists) but it"s in other/external software. main console to manage all (with options) would be better thansks
Office 2016 deployment tool
Trying to download MS18-O365. it appears to download successfully but it says failure. the error message is "Unable to Execute Command" under remarks. and the size is 0kb
Mix, match, and mash-up: Become a data DJ with Analytics Plus
When you decide to build complex reports that involve data from different departments (example- an ROI report involving sales and marketing), you would quickly realize that you have to get the data you need from different tables, and blend it together to get the metrics you need to see - sort of like a DJ blending together different songs with similar key notes to product one fantastic track. With Analytics Plus, you have a couple of options to combine data from two or more tables within a given
8hr Postpone Reboot
We are currently testing DC as replacement to our current patching nightmare and one of the common questions people ask me if they can postpone restarts in 8hour intervals. They know there is option for 15min/1hr/4hr but I guess they want 8hours as well.. would it be possible to request a future to have 8hours in that list as well? -Thank You
error when changing, resetting or unblocking user
We are presenting the error attached to the platform in an exporadic but concurrent way, when changing the password, resetting the password and regardless of the type of user authentication "SMS or Googl Authenticator" says that the user is blocked even though the policy is configured option to unlock the user once the key is reset or changed. already validate the user in the active directory and it is not blocked, could it be an error in the application ?.
error el cambiar contraseña ADSELSERVICE "USUARIO BLOQUEADO."
Agradezco su colaboracion para la verificación del aplicativo adselfservice ya que en ocasiones se está presentando el mensaje que se adjunta a pesar de que el usuario no se encuentra bloqueado. A pesar dese restablece la contraseña con opciones de autenticación ya sea por mensaje como por Authenticator.
Error when changing, resetting or unblocking user "Account blocked."
We are presenting the error attached to the platform in an exporadic but concurrent way, when changing the password, resetting the password and regardless of the type of user authentication "SMS or Googl Authenticator" says that the user is blocked even though the policy is configured option to unlock the user once the key is reset or changed. already validate the user in the active directory and it is not blocked, could it be an error in the application ?.
SSL Certificate Issues on ADSelfService Plus
Hi All, I have installed an SSL certificate on my ADSelfService Plus deployment. The cert seems to bind fine, and works perfectly on the site. However, when I go to configure the mobile app deployment, I see the following error: Name in SSL certificate conflicts with server name in URL The server name is selfservice.mydomain.ie, The CSR was created to that effect and issued by GoDaddy. Any help greatly appreciated. Thanks Chris.
ADSelfService Plus - HIPAA
I hope this is the right place to post but does anyone know where I can find info on weather ADSelfService Plus is HIPAA compliant?
Logs To Syslog Server : Error Destination host unreachable
When trying to direct the log of Ad Self Service Plus to our log server, it gives the following error.of our product to our log server, it gives the following error. What would be the reason? Destination host unreachable
Self-Service plus 5601 - not able to unlock the user account
Hello, I am currently evaluating the latest Self-Service Plus. I was able to install, integrate it to the AD without any problems. Then I started to test the features: a. User Enrollment: test passed b. To change Password: test passed c. Forgot/reset Password: test passed d. Unlock account : Having difficulties. I go through the unlock process from A to Z and I get the final message that the account is successfully unlocked, but when I check in AD the account is not unlocked.
Release notes
Hi, Where can I find the release notes for: ManageEngine_ADSelfService_Plus_5_5_0_SP-9_9_0.ppm and ManageEngine_ADSelfService_Plus_5_6_0_SP-0_1_0.ppm Thanks Zhivko
Issues installing new SSL certificate
Hello, I am running ADSelfService Plus build 5304 on Windows 2008R2 and can't seem to get the SSL certificate installed properly. I used the SSL certification tool to generate a new CSR. I submit the CSR to get an Incommon certificate along with the Incommon Intermediate certificate and add the certificates to the ./jre/bin/SelfService.keystore using the import commands for Verisign certificates. Then I copy the newly created keystore file to the ./conf folder, check the server.xml file and restart
August 2018 Patch Tuesday Updates from ManageEngine
Hello peeps, Good day. Quick update on the August 2018 Patch Tuesday. New Security Bulletins : 2018-08 Security Update for Adobe Flash Player for Windows (KB4343902) 2018-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4343899) 2018-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4343888) 2018-08 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4343896) 2018-08 Delta Update for Windows 10 Version 1607 and Windows
ADSelfService Plus 5602 released with a bunch of enhancements and issue fixes
The latest build of ADSelfService Plus now has an option to specify the length of the verification codes and also provides the ability to install GINA/CP logon agent using DNS hostname. This build also fixes some important security issues in the product.
Is it possible to assign a task based on technician field?
I would like to check the status of all tasks on an incident. If they are not closed I would like to assign remaining tasks to the technician in the Technician field. Looked through Field and form rules and don't see an option that would look at the task status. Will "Set Tasks" assign to technician or just add the task to the incident?
Report on Problems linked to Solutions & Solutions linked to Problems
Hi As I can't create my own queries in SDPOndemand, is there a way of reporting on the following: Solutions added to the Solutions database, linked to Problems Problems associated to assets Cheers
Enhancements & Bug Fixes for ServiceDesk Plus Cloud
Dear Customers, We will be releasing few enhancements for ServiceDesk Plus Cloud along with some fixes for the application. As a headsup, below are the list of enhancements and fixes that are bound to be released soon. Enhancements Task Dependency Map The Task Dependency Management page in Requests, Problems, Changes, Projects, Request Templates, and Project Templates has been revamped. https://help.sdpondemand.com/project_tasks_dependency https://help.sdpondemand.com/add-task-dependencies Users
FAFR to make a field visible only for certain users, based on Support Group
All, This is a little complicated. We have some people in our organisation who are set as Technicians, because they manage some requests that we record in SDP. However, they are not ICT Technicians. When they are submitting an Incident or Request for ICT they see all the fields that are available in the Technician view of the Template, meaning that some fields that we expect ICT to complete are shown and are mandatory for these people. Ideally we don't want to have to give them different logins as
Automatic status change
Hello, is there a way in Servicedesk Plus on Demand to change a status of a ticket after a period of time? For example, If a technician puts a call on hold and does not schedule a change manually, is there a way for this to be done by the system and then send a notification? Ideally, I would like requests that have been on hold for a period of three days when there has not been any update to then send a notification and change the status.
auto suggest feature
does the auto suggest solutions feature not work for the cloud version?
Change to Requester's Home Screen - Customize
This is the current home screen when our end users (requesters) first log in to the service desk portal – is it possible to modify these fields? (please see attached screen shot) For example – change “Create an Incident” tab or “Create a Service Request” tab to what we want them to say? or Add an extra tab with my own title? OR Can I change what screen mt requesters first see when logging in? For example – instead of this screen they go directly to the Template Categories screen? Any assistance
Unmerging Multiple Requests in Service Desk Plus Cloud
Hi, Ive had an issue where a technician has merged multiple requests by accident which has created 127requests in 1 job! and there is no where I can find to restore or unmerge the requests, if I manually unmerge one of the requests it splits as a new request and loses the notes on the original job as they remains on the new merged request, has anyone had this issue and been able to find a solution this is critical and I cant get through to support.. Please help... Thanks In advance
Next Page
