Hi there,

just a quick question.

If a request has a Due Date set by an SLA, then is put On Hold. While the request is On Hold it passes the Due Date. When the request status changes from On Hold -> Open does the SLA recalculate the Due Date or will it violate (red flag) the request because its still open passed the Due Date that was originally set by the SLA? 

Regards,

Willus