determine request status out from reply text and set status
Servicedesk plus changes status to open, when a customer replys on a request.
I need a script that can check if reply text has word or phrases pressent in the text. If not then leave the status as it is, not open. If the word or the phrases are in the text then set status to specificed status.
Anyone that can help me with this?
New to ADSelfService Plus?