OpManager Monitoring
1)URL monitoring:(Response Time High & website down) -> I'm getting connection timeout error for one of my website, website is working properly just its response time is very high & I'm receiving tickets continuously. 2)Windows services monitoring. -> I'm getting Internal Server Error while processing this request. while adding windows service monitor. 3)How to recover configuration when I reinstall OpManager or windows. -> should I reconfigure everything again or is there any way to take backup
Request - Allow requesters to have mutliple email addresses
This feature exists on the on-premise version but not on the cloud version
Un-Merging Multiple Requests - SD Plus Cloud
Hi, Ive had an issue where a technician has merged multiple requests by accident which has created 127requests in 1 job! and there is no where I can find to restore or unmerge the requests, if I manually unmerge one of the requests it splits as a new request and loses the notes on the original job as they remains on the new merged request, has anyone had this issue and been able to find a solution this is critical and I cant get through to support.. Thanks In advance
Manage engine ticketing tool we can't able to fetch the mail
It shows the error
Exchange Reporter Plus 5402 released with security enhancements
Hello Everybody, We are glad to announce the release of the latest build of Exchange Reporter Plus - 5402 Enhancements: Option to encrypt keystore password while configuring SSL (HTTPs). Bug Fixes: Issue where graphs were not included in reports exported in PDF and HTML formats is now fixed. Authentication issue in configuring the Skype for Business Server is fixed. Various other bug fixes. How to update? Update using service pack. New to Exchange Reporter Plus? Download the fully-functional
purchase order attachement
Hi, I need to send the purchase order to the vendor as file type pdf instead of html. Kindly advise on how to do this. Is there any default setting available in the servicedesk for this? Regards Murali Abu Dhabi
ADManage plus setup
Hi all, when setting up ADmanager plus in Domain Settings, and I edit domain settings, can I use a generic user account for authentication or do i need to set up an anonymous account that has domain admin settings, OR does Admanager just take the AD credentials of the logged in technician, when they choose to edit/create/delete users? thnaks Chris
Software Removal
I was tasked with removing Larson VizEx Reader from 41 machines. I did some research and found the uninstall string which I used to remove the software with Desktop Central. So far I have only had a couple of failures which were related to the OS being 32 bit. The problem is the configs are successful but when I run my custom report it still shows all 41 machines listed as having the software installed. I have tried changing some of the criteria on the report. Rebooting the server just in case the
Best Practice for License Recovery in ADSelfService?
Hello. We are currently in a reactive cycle where we manually remove licenses in bulk for disabled, deleted, and unowned licenses. Is there a proactive or automated process where we can recover a license when a user is deleted or disabled from our directory? After reading the documentation I see that we can perform removals in bulk through license management, which makes the process quick, but we would prefer to be proactive about it. Thanks in advance!
Combine Task/Request in one report
We'd like a query to capture both Tasks (request, change, project) and Requests that are over not closed and are older than 6 months - sorted by Technician: Technician Request/Task ID Request Status Created Date Created By Subject Project Title We'd like to be able to modify the query to filter by Technician
Automated password and (AWS/SSH) key rotation through PMP
Hi Folks, I am aware that PMP is able to manually rotate the passwords and the AWS/SSH keys. However i wished to know if automated password and key rotation is achievable through PMP. I checked in the tool and wasn't able to find any option for this. Some quick help would be greatly appreciated! Thanks
REST API - To Edit an Account under a specific resource not working
Hi, I followed the instruction from this link: https://www.manageengine.com/products/passwordmanagerpro/help/restapi.html#toeditaccount The URL it suggests returning : {"Error Code":"405","Error Message":"The specified HTTP method is not allowed for the requested resource"} I am sure the URL I sent is correct cause when the https method set to GET, it can return the account detail under that source id correctly. When I changed it to PUT method and gave the correct, it return error code 405. Please
Installa PMP Agent Ubuntu 14.04
Hi, How to install PMP Agent on Ubuntu Linux?
Script master 21 : Auto share requests to groups specified in the tasks associated with the request
There may be a scenario where multiple people like testers, developers, and deployers might be involved in a request fulfillment. For that, the progress of the request has to be constantly monitored by them. However, they cannot be given full privileges to access all requests associated with a site/group/department. This script will automatically share the request to the groups assigned to Tasks associated with the request. This can be also configured on 'Request custom menu' so that the action
Two tickets raised from one email
Good Afternoon, We appear to be having an issue when a user is emailing the email which forwards on the request to the helpdesk it creates two tickets which are the same. Does anyone know if there is a setting or any suggestions on how to resolve. Thank you in advance.
Autoclose script issue
I've downloaded the autoclose.py script from https://pitstop.manageengine.com/portal/community/topic/script-master-13-how-to-automatically-close-requests-that-are-in-a-specific-status However, each time it runs I receive the following error: Traceback (most recent call last): File AutoClose.py, line 59, in <module> RequestID = request_Obj[Request ID] KeyError: Request ID Is there anyway to resolve this? Thanks.
Add a domain, massively
Hello, I need to add a domain to all Users - Requesters in our company (we have more than 30000 of them) How to do it massively? One user to change the domain for a very long time
how to get more rows displayed in dashboard
how to have more rows displayed in the dashboard. The current 'Requests by Technician' Widget only shows 5 Technicians, 'Others' and 'Unassigned'. How can I increase the number of Technicians to be displayed instead of all the remaining are grouped in the 'Others'? As shown in the attachment. Thanks.
Auto-remediate your incidents using AlarmsOne
AlarmsOne releases auto-remediation to help you prevent or fix known incidents automatically. Now you can define scripts to delete log files, clear disk memory, etc, and run them when alerts are triggered. Auto-remediation actions are executed using an AlarmsOne agent that you need to install in your system. Click here to learn how to install the poller. Once it is installed, you can define the alert criteria and write the necessary script to trigger the required auto-remediation action when you
9412 API V3 question
Hi, We use a lot of custom scripts with SD+ and we are currently on version 9335. Does anyone know, whether API V1 and API V2 will continue to work if we upgrade to 9414, now that API V3 was introduced on 9412? /Rasmus
TaskUpdate Script: Using a user-defined field to populate in the title of a Requests task
Hi folks, Is it possible to use taskupdate.py to populate the contents of a custom field for a ticket within the ticket's tasks? We have a user termination process with a ticket that has about 20 tasks. The title of the request is formed using a form rule and takes a custom field. For example: Customer field = Employee to Terminate: John Smith Title = Terminate Request for user: John Smith. Each task says something like: Task: Terminate AD Account Task: Terminate Salesforce Account Task: Terminate
IT analytics in 90 seconds: Request reopens
IT analytics in 90 seconds: Request reopen rate is one of the most overlooked metrics. Learn why it’s important to keep track of it.
Update Template using CSV with Alternate ID
I'm assuming this will be a feature request but: When updating user accounts, there may be a CSV file from a non-Active Directory system that is the source of updates. Example (and the project) is using AD Manager for Student accounts for a district. As students change grades, teachers and room that data is stored in a student management application. The application uses "Student ID" as the unique identifier. In creating the accounts, we map "studentID" to "employeeID" and have that set as the unique
Measuring help desk technicians' productivity doesn't have to be complex
It's no secret that technicians are the pillars of any successful help desk. Which is why it's important for the help desk manager to periodically monitor each technician's productivity. Measuring productivity doesn't mean you have to walk past your technician's workplace every few minutes to check if he/she is working on something productive. A simple report comparing the tickets assigned and tickets resolved by each technician can give you a clear picture. To illustrate why you need to track
IT analytics in 90 seconds: Request reopens
IT analytics in 90 seconds: Request reopen rate is one of the most overlooked metrics. Learn why it’s important to keep track of it.
Measuring help desk technicians' productivity doesn't have to be complex
It's no secret that technicians are the pillars of any successful help desk. Which is why it's important for the help desk manager to periodically monitor each technician's productivity. Measuring productivity doesn't mean you have to walk past your technician's workplace every few minutes to check if he/she is working on something productive. A simple report comparing the tickets assigned and tickets resolved by each technician can give you a clear picture. To illustrate why you need to track this
[Register Now] ManageEngine’s Active Directory & IT Security seminars are back in India
Hello, We are delighted to announce that the our Active Directory & IT Security seminars are all set to take place in Mumbai on October 9 & New Delhi on October 11. Product experts from our ADSolutions team will present the best practices to secure your IT environment. This is the need of the hour as it will ensure that your environment does not fall prey to any of the rapidly rising, weirdly named and any unknown security threat lurking around the corner. They will also share pro tips to manage,
Whats the best way to setup auto assign by site
We currently have three sites and I would like to have the service desk to auto assign tickets to a tech at each site. EXP. any tickets from Site A are auto assign to the Tech that sits at Site A. Thanks for your help!
August 2018 Patch Tuesday Updates from ManageEngine
Hello peeps, Good day. Quick update on the August 2018 Patch Tuesday. New Security Bulletins : 2018-08 Security Update for Adobe Flash Player for Windows (KB4343902) 2018-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4343899) 2018-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4343888) 2018-08 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4343896) 2018-08 Delta Update for Windows 10 Version 1607 and Windows
API Download request attachment
Hi, I can use the API to get the attachment ID, how can I then dowload an attachment using the API? Thanks, Calvin.
AD import stuck at a particular User
Hi Team, I am having a strange issue where ad import gets stuck on the same user every time i run import task. Could you please contact me. I have identified a user and userid from the logs. How can I fix the issue? Regards, Nik
Need a field in Requests View who showme the associated change
Hello everyone. I'm in need of the next one. A field, which can be seen in the Request View, that shows me the associated change (change initiated due to this request and / or request caused by change) to have that information visible at all times. It is possible to make in an easy way? Thanks in advanced for the answers. Best regards. Facundo
Interfaces dont show in export netflow (NCM)
Could not see interfaces in NCM export flow option. The credential ssh is ok since the backup is made. The interfaces are listed in monitoring tab but nos in NCM. any help? thanks you
How to get emails sent using FQDN instead of hostname?
In the generated emails, the links back to the server are listed as https://hostname:8383 but we'd prefer them to be https://hostname.domain.tld:8383 Where can we change this? The cert in use needs the FQDN to be valid.
Migrating OpManager from 64 bit version to 32 bit version
We have an existing OpManager from 64 bit version and we'd like to integrate this with checkpoint firewall. But we're unable to migrate because OP Manager 64bit is not supported by this checkpoint. So, we'd like to migrate from 64 to 32. Thanks
Sending Announcements to Support Groups
Hello, our department currently has a need to send Announcements to individual Support Groups in ServiceDesk. Currently there's just the ability to send to individual User Groups, but no option for sending to individual Support Groups. Since we are split into several groups, this would allow management to notify each group individually. Please let me know if this would be possible to implement into a future release or not. Thank you!
Slow performance on EDGE/IE
Did anyone else experience excessive slowness connecting to SDP with MS EDGE? Firefox and Chrome work fine. Tested on multiple PC's with multiple versions of EDGE/IE.
Explanation of "OnBehalfOf user field is added for raising request on behalf of other user."
I see that this is on the road map, but looking for a bit more explanation as to what this entails. From my view point, it would be great if user 1 who submits an Incident or Request on behalf of user 2 and they look in SDP to see the ticket, that they would be able to just as if it was assigned to them. Or if a Technician creates an Incident/Request for user1, they can add more users to that Incident or Request and they would be able to see the Request, the same way as the one who is actually added
Please help Http to https and ssl
Hi Support Team, I need to change my service desk plus from Http://XXXX.com:8080 To Https://XXXX.com and i need if some one right in browser xxxx.com redirect to https://xxxxx.com for http to https and i need to instal certifecate free fro lets encrypt please help .... Product Name ManageEngine ServiceDesk Plus 9.4 License Type Free Version License ID
sending multiple reports in one excel sheet
Dear sir/madam Is is possible to generate say 5 automatic reports and send it via mail to a group automatically in one excel sheet with the 5 reports different tabs. regards, vikram
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