Explanation of "OnBehalfOf user field is added for raising request on behalf of other user."
I see that this is on the road map, but looking for a bit more explanation as to what this entails.
From my view point, it would be great if user 1 who submits an Incident or Request on behalf of user 2 and they look in SDP to see the ticket, that they would be able to just as if it was assigned to them. Or if a Technician creates an Incident/Request for user1, they can add more users to that Incident or Request and they would be able to see the Request, the same way as the one who is actually added as the requester or the one whom it's assigned to.
From my view point, it would be great if user 1 who submits an Incident or Request on behalf of user 2 and they look in SDP to see the ticket, that they would be able to just as if it was assigned to them. Or if a Technician creates an Incident/Request for user1, they can add more users to that Incident or Request and they would be able to see the Request, the same way as the one who is actually added as the requester or the one whom it's assigned to.
Topic Participants
Ramon
Sriram K.S
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