Enable Requester to see the Change Requests tab..
Can you please advise how i can give the Requester an access to see Change Requests tab ? Is there a way to enable this ?
IT analytics in 90 seconds: Technician leaderboard
Motivate your help desk technicians to perform better using the technician leaderboard in Analytics Plus. Click the button below to sign up for a personalized demo.
IT analytics in 90 seconds: Technician leaderboard
Motivate your help desk technicians to perform better using the technician leaderboard in Analytics Plus. Click the button below to sign up for a personalized demo.
IT analytics in 90 seconds: Technician leaderboard
Motivate your help desk technicians to perform better using the technician leaderboard in Analytics Plus. Click the button below to sign up for a personalized demo.
Merge Requesters on SDP 9400
Hi. Is there a way to merge requesters on the new SDP 9400? Thanks.
Is it possible to change Icon for several type of incidents or services in Service Catalogue view?
Good afternoon. We would like to show different icons for each template or service line in the service catalog view. Example: https://www.screencast.com/t/EB6dXf9xRS4V Tell me please, is it possible to do it in the current version of the product? Thanx.
Software: Do not count Freeware or shareware as "Under Licensed"
Any software marked as FREEWARE or SHAREWARE always shows as under licensed when no license is required. It is unworkable to treat Freeware and Shareware as Managed software and allocate thousands of "junk" licenses. Therefore, any shop with a windows hotfix, Adobe Reader/Flash or any other freeware has no feasible way to manage software licenses. IMHO this is a severe defect. I cannot believe that is has not been addresses.
Decrease account unlock threshold
I would like to decrease the account unlock time period from 30 minutes to 15 minutes. However when I try to edit "Reset the account lock in "box" minutes. I get a error "Unlock time period is restricted between 30 to 3000 minutes. I a have attached a screenshot of this error
Email to Purchase request
We have some email template that users can complete and send into the servicedesk, How do I get SDP to recognise this type of email as a service catalogue type rather than an incident? As its an incident I don't have the option to create a New Purchase request from the ticket. I have looked at business rules but cant see anything that works. If I look at the incident and under actions if I use the option "convert to service" it then gives me this PR option but I would like to have this applied automatically
Dashboard NOC style display
Is there away i can display a custom dashboard view to a TV screen without having to login as a user? Also is there away i can add other module widgets to is single display? eg Helpdesk graphs + Asset + porojects? Thanks
Error Notifications on ServiceDesk Plus
Hi, I'm having problems: 1. I installed SDP on linux, when I created and assigned a requirement for a technician, that technique did not get the message on the bell. 2. On version 9.4 Build 9416, when I login with users, the system displays the live chat feature, but when logged in as an administrator, the system displays as chat room. Thanks for any help on this topic
Account Requirements for ManageEngine ServiceDesk Plus Service
We recently had to change the service account for ME ServiceDesk Plus. Since that time, we have not had a successful backup. I am pretty sure these are related. Can someone tell me if there are more requirements for the service account?
No longer able to log into Mobile App on Android
After upgrading to Build 9416 and updating Android client to version 4.6 I am no longer able to authenticate with SD+
Time spent report on associated with projects requests.
Hi All! Could you please help with report that will show time spend by technicians on associated with project requests grouped by project id? Regards, Bogdan
10.0.297 Desktop Central MSP Update
i updated from 10.0.283 to 10.0.297. After the update the web UI is incredibly slow. ive tried a couple service restarts, server restarts. Anyone else experience this ?
Servicedesk MSP and biliing integration to Sage 200
Hi Everyone Are there any plans to integrate and automate the servicedesk billing to Sage 200 account for invoicing purposes? We have just move from an internal IT department using servicedesk plus enterprise to an MSP using the MSP version and would like the billing to go straight to sage 200 like it does with Zoho books (business made a desicion to use Sage 200 rather than Zoho or other supported accounting/invoicing packages) Having said the above, Sage is quite widely used worldwide and it might
EXPRESSION OF INTEREST FOR ADAudit Plus
Hello community This is Ananias from Rwanda A client of mine is looking for a ADAudit Plus and i would like to know how we can get this solution Please any assistance is highly appreciated Ananias katechnology.ltd@gmail.com +250788483707
Mail fetching sttops
Since we upgraded to 9.4 Build 9418 mail fetching stops unexpectedly. Any idea why?
Microsoft Patch Tuesday updates for September 2018
Hello IT tech folks! New Security Bulletins : 2018-09 Security Update for Adobe Flash Player for Windows (KB4343902) 2018-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4457145) 2018-09 Security Only Quality Update for Windows Server 2008 (KB4457984) 2018-09 Security Only Quality Update for Windows Server 2012 (KB4457140) 2018-09 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4457143) 2018-09 Cumulative Update for Windows 10 Version 1607
How to unassign requests in ManageEngine
anyone know how to unassign a group requests that have been assigned to me? i just want to put them back in the general queue.
Latest Adobe Acrobat Reader DC patches are installed but still shown as missing
Hi everyone I have deployed the latest Adobe patches (e.g. patch ID 308097). All patches are successfully installed and I manually started a patch scan on the PCs, however, the patch is still shown under "Missing Patches". In the remarks it says "The operation completed successfully". The patch is definitely installed and the patch scan is current, yet it appears under missing patches on every single PC in our environment. Is anyone else seeing this? Thank you. Regards Stefan
Customize the request form on ServiceDesk Plus
Hi everyone, i want to ask: 1. Can I customize my display information? (attach) 2. Can I set the Due Date field in the request form?(I do not want to assign that job under the SLA) Hope to get help Thank you very much
How to get iOS device from self-enrollment to DEP
Our Apple DEP certificate had expired and we had 56 Apple iPhones self-enroll in our MDM server before we realized it and now they are not Supervised. I have renewed the Apple DEP certificate and want to know the process to get those 56 iPhones enrolled through DEP so that they can be Supervised. I found the following statement in a troubleshooting section, "if the device has been enrolled in the MDM server using an enrollment method other than DEP, remove the device from management, reset the device
Printer Driver Issue Windows 7
Hello, I'm having a problem when trying to distribute IP Printers. Below is my configuration: Desktop Central Server running on Windows 2008 R2 Printers: HP LaserJet 4000 (with HP Universal Drivers) and Dell 1815dn MFP, shared through Windows Printing Service Clients: XP and Windows 7 (64 and 32bit) After I distributed the Printers through DesktopCentral it worked like a charm on all XP machines. Though on none of the Windows 7 PCs they got installed. I get the error: "Driver Installation Fails:
[Webinar recording] How to implement continual service improvement in your help desk - Part III - Service delivery
In case you missed the final part of the three-part webinar series on how to implementing CSI in your help desk, here's the recording. Recording of part I: https://goo.gl/CpRSBR Recording of part II: https://goo.gl/ukVxhh To download a free 30-day trial of Analytics Plus, click the button below.
[Webinar recording] How to implement continual service improvement in your help desk - Part III - Service delivery
In case you missed the final part of the three-part webinar series on how to implementing CSI in your help desk, here's the recording. Recording of part I: https://goo.gl/CpRSBR Recording of part II: https://goo.gl/ukVxhh To download a free 30-day trial of Analytics Plus, click the button below.
[Webinar recording] How to implement continual service improvement in your help desk - Part III - Service delivery
In case you missed the final part of the three-part webinar series on how to implementing CSI in your help desk, here's the recording. Recording of part I: https://goo.gl/CpRSBR Recording of part II: https://goo.gl/ukVxhh To download a free 30-day trial of Analytics Plus, click the button below.
Parts list for repairs
Just getting started with ServiceDesk Cloud. What's the best practice for listing available parts for our laptop repairs in the system?? Thanks!
Minimal permission for restoring *some* databases on SQL Server 2012
I am trying to create a set of permissions where an SQL login can create backups of all databases, but only restore the backups on the TEST databases. Another login should be used for restoring to LIVE (which is on the same SQL server). Here it states: If the database exists, RESTORE permissions default to members of the sysadmin and dbcreator fixed server roles and the owner (dbo) of the database Based on this I have tried making the login the owner of the TEST databases with db_owner db permission,
Support groups
Can tickets be allocated to Support groups . Support groups have been set up but i cannot seem to allocate tickets to that support group i would like my technicians ti pick their own tickets from the support groups that has been set up
ADSelfService Plus 5603 released with enhancements and an issue fix!
The latest build of ADSelfService Plus brings you the single-logout feature and also adds ADFS to the list of identity providers through which users can access its web console. This build also fixes an important issue in the product. Highlights: SAP NetWeaver password synchronization: Synchronize AD password changes with SAP NetWeaver in real-time. Single Sign-on with Active Directory Federation Services (ADFS): ADSelfService Plus adds ADFS to the list of SAML-based identity providers through
AD360 (build 4210) now supports language customization.
Hello Everyone! We have released a new build of AD360—4210. The highlight of this release is the new language customization feature. Highlight: Language customization: Personalize AD360 by modifying any text displayed in its web interface to suit your organization needs. How to update? Update using the service pack. New to AD360? Download the fully functional 60-day free trial now. Got feedback? We would love to hear what you think about this release. Share your feedback in the comments section
Bypass BackUp for ServiceDesk Plus v 9.3 build 9335 for Upgrade to 9.4
I already conducted the full backup for the ServiceDesk and I waited 6 hours for it to complete. Then during the upgrading process it says that it recommends that you backup the system again and it automatically performs the fullbackup, which doesn't make sense if the instructions are to do a back from the start and then run the update manager. Is there a way to bypass it the 2nd time so we can just do the upgrade only? I have edited the file UpdateManager.bat I run it and it still doesn't bypass
application manager
How to setup pop up desktop notification when something unusual happen?
set field value
Hi all, here is the scenario, in short: I have a service request with five tasks each for diferent technicians or groups. Tasks are assigned to technicians automatically based on created dependencies. Technicians can not acces request details based on group membership and permissions but I need to provide some informations to them. For example I would like to set request description value to description of assigned task. Or value from resource item on request form to set as description or comment
What is VIP users?
Hello Friends, What is VIP user?
Prevent ticket creation for users
Is there a way to prevent users from opening tickets, but allow them to check the status of tickets? We want to force all tickets to only be created at the Help Desk, but give the users the ability to check the status of their tickets. I was thinking that you can modify the SDGuest role, but it doesn't look like there is an option for that. Thanks. Dave
Automate OS Updates is disabling the location services after update the OS!
Hi MDM Community, I have the big problema with "Automate OS Updates". For some reasons, I need to set the location services enable. In this case I'm using this configuration: https://www.manageengine.com/mobile-device-management/how-to/mdm-prevent-user-disable-location-services.html?dci&pgSrc=locationSettingsPage Unfortunately, when the OS is updated on the device, the location services is disabled. Sometimes the device are in other city and I cant not pass the restrictions password for the user
Next stop: better network management.
Heads-up! The free training on OpManager is on its way. Every Wednesday beginning September 26, we're going to train you on comprehensive network monitoring, and how you can manage them easily with OpManager. We'll train you extensively in several important aspects of network monitoring and management. Register now > When: 11.30 AM EDT & 6.30 AM GMT | Where: Online Date: Sept 26, Oct 3, 10, 17 & 24 In the five-week training, we're going to cover the following topics: Part - I: Discovery and classification
Custom trigger to modify icalendar content
Hello, Sometimes our people send an Outlook icalendar item to our servicedesk and we have to manually edit the description, because it looks like this : BEGIN:VCALENDAR METHOD:REQUEST PRODID:Microsoft Exchange Server 2010 VERSION:2.0 BEGIN:VTIMEZONE TZID:W. Europe Standard Time BEGIN:STANDARD Etc... How can we change it automagically as a business rule with a PowerShell custom script? Thanks in advance ;-) Regards, Kerim
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